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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local branch team for being extremely friendly, helpful, and supportive throughout the entire borrowing journey. People highlight that the loan and account setup processes are exceptionally fast, smooth, and straightforward from start to finish. Reviewers note that representatives are very responsive, knowledgeable, and always ready to explain everything clearly to make things easy. However, some customers also noted issues with communication delays, long waiting times on the phone, and frustrating automated phone systems. A few consumers also mentioned experiencing slow responses regarding application processing, having to chase updates, and receiving unanswered emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Clients share positive opinions on service, highlighting an easy, fast, and smooth process from initial... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, efficient,... See more

User experience

Consumers find the user experience to be largely positive, highlighting a seamless and straightforward... See more

Response time

People report positive experiences with response times, noting that online applications are easy to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time. Checking later on the on-li... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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Asks customers to review

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4.6

All reviews

(270)

255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient and almost…

Quick and efficient and almost effortless

July 20, 2026
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Reply from Conisterbank

Thank you for your positive feedback! We're so glad you experienced an efficient service, it's what we strive for.

Rated 5 out of 5 stars

Professional

Professional, friendly , quick and efficient

July 14, 2026
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Reply from Conisterbank

We are so glad to hear that you found our service professional, friendly, quick, and efficient. We appreciate you sharing!

Rated 5 out of 5 stars

Great experience with Conister as…

Great experience with Conister as always. Customer services is brilliant. Second to none, Thanks for all your hard work and time! Much appreciated.

July 17, 2026
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Reply from Conisterbank

We are so pleased to hear about your great experience with us! Thank you for your kind words and appreciation.

Rated 5 out of 5 stars

Very helpful over the phone

Very helpful over the phone, good communications and efficienut speedy handling of my account

July 16, 2026
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Reply from Conisterbank

We're so glad to hear that you had such a positive experience with our team! Thanks for sharing and for choosing Conister.

Rated 5 out of 5 stars

Tom Charmer is a credit to Conister…

Tom Charmer is a credit to Conister nothing is to much trouble communication is fantastic goes above and beyond thank you

July 14, 2026
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Reply from Conisterbank

We are so happy to hear about your positive experience with our team! We always strive to provide excellent communication, and we appreciate your kind words.

Rated 5 out of 5 stars

I deal with Tom charmer when I need any…

I deal with Tom charmer when I need any financing. Tom is always quick to respond and thorough in the customer process

July 14, 2026
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Reply from Conisterbank

We're so glad to hear about your positive experience with our team! We truly appreciate your continued trust in our services.

Rated 5 out of 5 stars

We have used Conister before and as…

We have used Conister before and as always we have found the service to be excellent. The online application is easy to complete and you are kept informed of progress every step of the way.

July 13, 2026
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Reply from Conisterbank

We always strive to provide an excellent customer experience so this is brilliant to hear. Thank you for choosing Conister.

Rated 5 out of 5 stars

Fantastic experience with conister

Fantastic experience with conister, Andrew Moody helped every step of the way making life easier. Fast responses and service all around I would highly recommend!

July 12, 2026
Unprompted review
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Reply from Conisterbank

We're delighted to hear you had such a fantastic experience and that our team provided excellent support throughout. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Was an easy process

Was an easy process, made easy by the professionalism of the staff.

July 9, 2026
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Reply from Conisterbank

We're so happy to hear this. We appreciate your positive feedback!

Rated 5 out of 5 stars

I took out a personal loan with…

I took out a personal loan with Conister and they were so quick, efficient and helpful. I wouldn't go anywhere else!

July 10, 2026
Unprompted review
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Reply from Conisterbank

We are so pleased to hear about your positive experience and appreciate you letting us know, thank you!

Rated 5 out of 5 stars

Andrew Moody

Andrew was quick, efficient, friendly and professional. Overall experience was positive

July 7, 2026
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Reply from Conisterbank

This is brilliant! We truly appreciate you sharing your experience and will make sure to pass this kind feedback on.

Rated 5 out of 5 stars

It was so easy to reinvest

It was so easy to reinvest! Completed so efficiently over the phone and with a great interest rate!

July 6, 2026
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Reply from Conisterbank

We're so pleased to hear that you found the reinvestment process straightforward! We always strive for efficiency and great service, thanks for sharing with us.

Rated 5 out of 5 stars

The staff are so helpful.

The new refit and colours are so beautiful, the staff are very very helpful, nothing is to much tr

July 9, 2026
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Reply from Conisterbank

We're delighted to hear that you love our new Banking Hall! Creating a welcoming space was a key priority in the design, and it’s wonderful to know that this has made a positive impression. Thank you for taking the time to share your feedback!

Rated 5 out of 5 stars

As I am partially sighted I have…

As I am partially sighted I have difficulty filling in forms The help and advice given was first class,

July 9, 2026
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Reply from Conisterbank

We're so glad our team provided excellent assistance with your forms. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Brilliant

The speed in which my loan application was processed excellent when contacting Conister bank in regards to my loan application the staff were very helpful and friendly overall brilliant service thank you

July 7, 2026
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Reply from Conisterbank

We're delighted to hear about your positive experience. Thank you for your kind words about our service!

Rated 5 out of 5 stars

my loan application didn’t wait for…

my loan application didn’t wait for long. in as much as an hour or two, they will send you their decision. that’s how fast conister is.

July 3, 2026
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Reply from Conisterbank

We're so glad to hear about your positive and fast experience at Conister! We appreciate you leaving us a review.

Rated 5 out of 5 stars

I am unsure what I am being asked to…

I am unsure what I am being asked to review. I have approached Conister on two separate occasions for two different types of buisness.

June 29, 2026
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Reply from Conisterbank

We're sorry to hear that the purpose of the review request was unclear. As you've engaged with Conister Bank regarding different business needs, you may have received an invitation to share feedback on your experience with our products or services.

We value all feedback as it helps us improve the experiences we provide to our customers. If you would like to discuss your experience further or have any questions, please feel free to contact us directly and a member of our team will be happy to help.

Thank you again for your feedback.

Rated 5 out of 5 stars

Applicatio

The process was very simple to follow and an easy to follow website to fill in the application form.

I did have a couple of questions for which I made a telephone call and on both occasions the staff member I spoke with was very helpful and explained what I needed to do very simply and efficiently.

June 29, 2026
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Reply from Conisterbank

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found both our website and application process simple and easy to use. It's also great to know that when you had questions, our team was able to provide clear, helpful, and efficient support over the phone.

Providing a straightforward customer experience, backed by friendly and knowledgeable service, is something we work hard to achieve, so your feedback is greatly appreciated and motivates us!

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