Conroy Removals Reviews 

240
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, cooperation, and efficiency, ensuring a smooth moving process. Many highlight the excellent service, noting professionalism, helpfulness, and clear communication from initial contact through to final delivery. People appreciate the careful handling of their belongings and the promptness of service, contributing to an overall seamless and reliable experience. However, some customers noted issues with delivery timing, experiencing delays or inaccurate shipping estimates. A few also reported items damaged during transport due to issues with care during loading or packing.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as top-quality, efficient, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting positive experiences... See more

Product

Reviewers mention ambiguous feedback about product, with many customers reporting significant damage to... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the top-quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We packed up a Wellington house of 40 years and it was destined for 2 locations - Auckland and Coromandel. The Wellington house was 3 storied plus garage and underhouse workshop. A difficult drivewa... See more

Company replied

Rated 4 out of 5 stars

Firstly the staff where all friendly & cooperative and did what they could to do a good job. Some suggestions for improving the process though - don't use sticky tape on furniture etc as it leav... See more

Company replied

Rated 4 out of 5 stars

Experience was seamless from first inquiry. Rep was helpful & recommended the hourly rate option for the size of our move. This proved to be a money saver. Removalists arrived on time & worked quickl... See more

Company replied

Rated 5 out of 5 stars

Booked Conroy Movers late in the year for a January cross-country move and they were outstanding. Super responsive, excellent communication, and very flexible with last-minute changes. The admin side... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Shipping Company

Written by the company

The Conroy story began way back in 1972 in Napier, New Zealand. Back then, we only had a few trucks and our mum had to answer the phone. What made it ring was our can-do attitude – a willingness to go the extra mile to help families move on with life. Fast forward to today and the Conroy Group has grown into one of the largest removal and logistics companies in Australasia. With nine branches throughout New Zealand and seven branches in Australia, we’re taking our unique style of logistics and relocation services further by the day. Together with our trusted partners, we move goods around Australasia and move families around the world. To favourites like New Zealand, Australia, the UK, the USA, Canada and Europe. Across Asia, South Africa and South America.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(240)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy and friendly move

Easy and friendly from initial contact to the actual move. The price was fair and the movers were amazing. A really great group of people.

November 6, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback! We're thrilled all went well with your move.
All the best
Conroy Removals

Rated 5 out of 5 stars

Highly Recommend

The service I received from Conroy Removals was excellent. The price they quoted was very competitive and reasonable. Every person I dealt with from the beginning of the process to the delivery of my belongings was great. I was kept up to date at every stage. I would definitely recommend them.

October 20, 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your wonderful feedback! We’re delighted to hear everything went smoothly and that you were happy with both the service and communication. We appreciate your recommendation.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Arrived at stated time

Arrived at stated time, polite and friendly. Good workers well capable of the lifting ( some pretty heavy) items involved. Thanks to Brian and Dan great effort.

November 5, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Gerald. We're glad our crew were helpful and strong! All the best in your new place.
Conroy Removals

Rated 5 out of 5 stars

Nine boxes to New Zealand

Conroy we’re very helpful with any communication I had with them, they were always patient and tried to help me work through any questions I had regarding the move and customs requirements. The only thing that annoyed me me was the estimated time for shipping was out by more than four weeks, and the delivery time was only notified on the morning it was delivered. Thankfully everything was intact and in good shape. I would use Conroy again

October 29, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback and for your kind words about our team’s communication and support. We’re sorry about the delay in shipping and short delivery notice — we know that can be frustrating. We’re glad everything arrived safely, and we really appreciate you saying you’d use us again!
Kind regards
Conroy Removals

Rated 3 out of 5 stars

Were great last time…

I have used conroys before and they were great so went with them again. A number of errors this time, which seemed to have stemmed from a lack of communication within the business.
- Quote given after visit was over 3x the initial estimate, we were advised this was a calculation error (and were given a small amount off the final quote because of it)
- When picking up our goods, team were upset that there was no lift (42 stairs) even though this was communicated right at the beginning (a the guy came over to do the assessment.)
- On the day goods were due for delivery, guy rang us to arrange delivery for the next day. Again, a lack of communication even though this was clear on the confirmation.
- one of the delivery guys used our bathroom and peed all over the seat and just left it for us to clean up

Moving (especially between cities) is already a stressful job and could have been made easier here with better communication by the Conroy Team and a more respectful crew

November 4, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. This is certainly not the standard of service we aim to provide, and we understand how frustrating these issues must have been, especially during an already stressful time.
We appreciate you bringing these matters to our attention, and we’ll be following up with our team to ensure these concerns are addressed and communication is improved moving forward.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Just as they said

Good pricing an rang the day before , some phone tag but go there in the end

November 5, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback! Glad to hear all went well in the end and our pricing was within your expectations.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Chris and Johny were really…

Chris and Johny were really professional but also knew how to interact with us, tireless workers with a laugh along the way

November 3, 2025
Unprompted review
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Reply from Conroy Removals

Hi Mark
Thanks for the feedback. Glad our Conroy crew were good to deal with. We'll pass it onto them.
Cheers!
Conroy Removals

Rated 5 out of 5 stars

International move stress free with conroy

Smooth process, items where transported with care. Great communication!
I will use in the future

November 3, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback! We're glad our team helped make your moving experience stress free.
All the best!
Conroy Removals

Rated 5 out of 5 stars

Conroy the best

The Perth staff were excellent from sales dep to packing & loading 10 for me,Auckland dep the same updates on point unloading /unpacking excellent totally recommend conroy for your next removal cheers conroy you rock.

August 25, 2025
Unprompted review
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Reply from Conroy Removals

Cheers for the great feedback, Richard! We're pleased our teams on both sides of the ditch were able to help you with a smooth move. All the best settling into Auckland life.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Using Conroy Removals was great.

Using Conroy Removals was great from my first contact, using the online quote request, to final delivery.

October 22, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Ian. We're pleased you had a smooth move from start to end.
All the best
Conroy Removals

Rated 5 out of 5 stars

International move from NZ to UK

Since we approached Conroy early 2024, we have had great communication and service. Their quote was very competitive with many other companies.
We were moving from New Zealand to the UK so a big move . Simon was excellent in responding to our needs of packing boxes, wrapping paper etc so that we could pack several months in advance. He also arranged times to suit ,to collect boxes and put into storage. All furniture large and small was wrapped and protected by Conroy staff. All timings were done to allow us to live 'normal' lives until the final day of moving.
Eight months later , we contacted Conroy to say we were ready for delivery of our goods. It was all delivered by a UK company who were also very efficient and great with communicating.
They unpacked large furniture in place and removed packaging. All contents boxes and furniture were present and in excellent condition.
Very happy with service from start to finish and would recommend Conroy as a removal company.

October 15, 2025
Unprompted review
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Reply from Conroy Removals

Thank you for the great feedback, Elaine. We're delighted to hear your move from New Zealand to the UK went so smoothly. It’s great to hear our team made the process easy and stress-free from packing and storage right through to delivery. We really appreciate your recommendation.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

A good job done despite appalling weather.

Moving from bigger house on my own was overall a bit stressful but the actual removal day went without a hitch and the team were really helpful and careful. The weather was appalling with strong winds and squalls of rain but they managed to keep things dry and in one piece. Communication was good from the earlier visit and quote to moving and checking where things were to go in the new house.

October 22, 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your lovely feedback! We're glad to hear the move went smoothly despite the wild weather. Our team will be thrilled to know their care and communication helped make the day easier for you. Wishing you all the best settling into your new home.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Great comms and friendly, hard-workers

Great comms and a friendly, hard-working packing and moving crew who were careful with our furniture. They cranked out a massive workload!

October 23, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback! Our crew are pretty impressive with what they can achieve in a day. We're pleased you had a good experience with us.
All the best
Conroy Removals

Rated 5 out of 5 stars

Great Moving Experience

Overall experience was great. Everything was on time and very efficient. Very friendly team as well.

October 28, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback, Ben. We're glad you had a great experience, and the team was efficient and helpful. All the best in your new place.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Fabulous, fast, courteous moving experience!

Everything Conroy said they would do, they did and in a super timely manner. Great communication, a lovely team in the office. picking up and delivering. All my furniture, cartons etc handled with great care. Great price point too. Would happily recommend. Thank you

October 28, 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your lovely review! We’re delighted to hear everything went smoothly and that you were happy with the service, communication, and care. We really appreciate the recommendation!
Kind regards
Conroy Removals

Rated 5 out of 5 stars

The whole process went smoothly from start to finish…

The whole process went smoothly from Grant coming out to quote our job, Leanne kept us informed of the process and answered all questions we had - A few days before we had confirmation as to what time the movers would be on site - On moving day Matia,Sam and Jacob arrived on time they were very professional and went above and beyond in moving our belongings- I can’t recommend Conroys highly enough

October 28, 2025
Unprompted review
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Reply from Conroy Removals

Thanks so much for your wonderful feedback! We're thrilled to hear everything went smoothly and that Grant, Leanne, Matia, Sam, and Jacob all made your move such a positive experience. All the best in your new place.
Kind regards
Conroy Removals

Rated 4 out of 5 stars

Overall great

Overall great. A couple of things could be improved in our view.
More communication especially when a shipment is slow.
After arriving in Auckland and on forwarding to Christchurch 8Oct our shipment was delivered 29th October. There were no holdups our shipment cleared enroute. Delivery was very slow to Oamaru.

November 1, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for your feedback! We're glad to hear your overall experience was great. We appreciate your comments about communication and delivery time — we’ll review this with our team to see how we can improve in future.
Kind regards
Conroy Removals

Rated 5 out of 5 stars

Prompt

Prompt, friendly, didn’t break anything 🙂

October 28, 2025
Unprompted review
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Reply from Conroy Removals

Thanks for the great feedback, Fergus.

Rated 5 out of 5 stars

The performance of all the Conroy emploees was perfect.made the moving experience easy…

Conroy made the moving experience easy and stress free. The packers were great with brilliant senseless of humor and the movers were equally lovely. They took extra special care of my treasures- both packing and in transport between the north and south islands. I can't fault their service.

October 16, 2025
Unprompted review
Conroy Removals logo

Reply from Conroy Removals

Thanks so much for your lovely feedback! We're thrilled to hear your move went smoothly and that the team made it an easy, stress-free experience. Best wishes in your new place.
Kind regards
Conroy Removals

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