Constant Contact Reviews 

I'm getting reports from folks who I have known and emailed for years getting my emails into their spam...please advise..

Sends out my newsletters on time and is easy to use and AI is available if you want it.

I was amazed at the help I received and on a weekend yet! Katy was beyond helpful and a pleasure to work with. She solved my "emergency" (and it was one) quickly, calmly, cheerfully and flawlessly. THANK YOU!!! Paul

Constant Spam should be their name, I get CONSTANT emails that I never signed up for from them.

Reported as phishing and spam and blocked as they are a cancer.

Do not go nears these people, don't listen to their sales patter, if you hear the magic sum of £16-00, put the phone down and get another platform as quick as you can.
From the day l was contacted by Asa the agent and all the way through the process he lied to me, getting hold of him is like looking for chicken teeth yes when l signed up it was £16-00 per month, but what he conveniently forgot to tell me, the price l is actually £213-00 and even thousands if your not careful.
This guy would make a snake oil salesman look honest, the worst thing is, I try deleting my card and account, is near impossible.
What these people do not realise, l have national press connections through my charity work which is what l got the platform for, along with my book writing.
They can only con some of the people some of the time, not all of the time, if l do not receive a refund by Wednesday, l will be contacting solicitors, then l will look at getting a petition together to stop these people doing what they did to me, and as we have all experienced, tech companies and companies like these, think we are all hear as another cash cow, bluntly put, they could not care less, l would not even give these one star.

Easy to navigate platform, with a supportive culture. The software is intuitive and doesn't need the user to know a lot of technical stuff to make content. There are lots of examples and templates, and the supportive and collaborative emails you get regularly from them offer great tips and access to experts.

We are a small company and as admin I wear many hats, enrollments, bookkeeping, supplies etc as well as advertising. We have been using Constant Contact for many years and currently have over 4,000 contacts. Each "improvement" to the program puts me further and further behind. I find the program being more and more difficult to use and don't have the time or interest to constantly learn new technology. I am currently looking to other, more manageable plans.

Constant Contact has made it extremely easy to use their platform.

Shannon was able to assist me resetting the owner password on our account. She was patient and kind during the process.

Constant Contact has been a great resource for managing community communications. The platform is intuitive, reliable, and makes it easy to create professional emails and maintain organized contact lists. The reporting tools are helpful, and scheduling features save valuable time. Overall, it's an excellent solution for staying connected and keeping our community informed. ⭐⭐⭐⭐⭐

Constant Contact is easy to use. They have many on line workshops that are free and very helpful. They are there to answer questions and to give help.

the new format options are nice however there are still some duplicate / cross over actions that often get hung up and unable to change.
the worst is the background editor - like the original where I can choose a pattern and change color. but if I use the section edit tool instead, can't go back to the Styles version. can't get the outer background pattern to extend to another section - only the first so what is behind the CC logo is always different making it disconnected.
Many of the reformatted layout don't provide what they show - none will show border. get ride of it.

I tried Constant Contact a while back, when my company was figuring out which email provider to use. It was a race between Constant Contact, Mail Chimp and Active Campaign.

Constant Contact has lot's of nice features for their emailing system, I remember something they had that the others mentioned didn't have, I want to say it could post youtube videos in an email and actually watch it, which was cool. (But I don't remember precisely what it was)

The only thing I did not like about Constant Contact was, they stay true to their name! They will be constantly contacting and calling you all of the time, that part I did not like lol.

But aside from that, it's a nice service.

The Constant Contact program is a good tool for those who have little experience with newsletter, marketing and graphics. It's not complicated, it's easy to use.

When I called to fix a problem, the staff were knowledgeable, friendly and patient.

Unreasonable documentation requirements and lack of transparency

I’m giving Constant Contact one star because of how my account review was handled. I understand that an email provider has to protect deliverability and investigate account activity when concerns arise. My issue is with the process.

I was asked to provide documentation for contacts going back more than four years, including records I no longer had. That made the requirement effectively impossible for me to satisfy.

More frustrating was the lack of transparency around the data being used to evaluate my account. I was ultimately told that Google was reporting negative signals to Constant Contact that were not reflected in the reporting available to me in my Constant Contact dashboard.

If Google is providing information that materially affects whether a customer can continue using the service, tell the customer that clearly and early in the review. Saying, in effect, “Google is telling us something different” after the fact does not give the customer an opportunity to understand the problem or have a meaningful conversation about correcting it.

I would have been completely willing to work through legitimate deliverability concerns. What I object to is being evaluated using information I could not see, combined with documentation requirements I could not reasonably satisfy, and then being blindsided by the outcome.

Constant Contact needs to be more transparent with customers during account reviews. If internal or third-party data is driving a decision, customers should be told what the issue is so they have a fair opportunity to address it.

It's an easy to use program for our newsletters and social media posts at a great price! It has everything we need as well as awesome reporting metrics.

I could not recommend CC to anyone. I have been with them over 10 years. Customer service means waiting on hold for 10-20-30 minutes then getting someone in a call center in a 3rd world country who does not speak English and wants access to your laptop. I avoid making calls to CC. When I ask for tech support I get rerouted to another call center to talk to another person who does not speak English and wants access to my laptop. CC has unsubscribed me and I am the account holder. They have also unsubscribed others that have subscribed. However, we are not a business so they do not want us now as a customer. Originally we were welcomed as a customer, that is no longer true. If you are a business, then I hope they treat you better than they have treated me.

Constant Contact has been an incredibly valuable tool for our organization. It has helped us reach and engage more members of our community while also supporting our fundraising campaigns and outreach efforts.

We have used a few different email platforms and can honestly say Constant Contact has the easiest to manipulate. The support and classes offered have been very helpful. After several years of use I took the beginner class to learn some new features!

The billing needs to be explained (more detail) vs increasing it each payment. The agreed amount at the beginning should be what we are billed.