Constant Contact Reviews 

2,119
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 757 reviews, reviewers had a great experience with this company. Customers consistently mention that the platform provides an intuitive design and reliable tools, making it exceptionally simple to manage newsletters, track results, and effectively connect with large audiences. Reviewers frequently highlight the helpful staff who provide prompt, polite, and patient assistance whenever people need guidance navigating new features or updates. However, some customers also noted frustrating issues regarding unexpected billing changes and difficulties reaching support representatives when complex technical problems arose. A few other people also felt that recent interface updates added unnecessary complications, making certain layout features much harder to use.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to navigate, efficient,... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised helpful staff who... See more

Staff

Users describe positive interactions with staff, noting that support agents are extremely helpful,... See more

Service

Customers consistently note mixed experiences with service, as many reviewers praise the helpful classes,... See more

Customer communications

Clients share ambiguous opinions on customer communications, with reviewers reporting difficulties in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the new format options are nice however there are still some duplicate / cross over actions that often get hung up and unable to change. the worst is the background editor - like the original where... See more

Company replied

Rated 4 out of 5 stars

The interface is easy to use once you figure things out. Some of the settings are a bit confusing at first especially when using the clone feature for gathering emails. But overall it is a good produc... See more

Company replied

Rated 4 out of 5 stars

It's a very convenient tool to communicate with a large number of people. It's not overly expensive. Does have a couple items I would change if it were up to me but overall it is very productive. P... See more

Company replied

Rated 4 out of 5 stars

Over the last 20 years, Constant Contact has helped our business effectively communicate on behalf of our clients. They have great features and customer support (where you actually get a person...alt... See more

Company replied


Company details

  1. Internet Marketing Service
  2. also in
  3. Email Service Provider
  4. Marketing Consultant
  5. Online Marketing Agency
  6. Software Company

About Constant Contact

Written by the company

Get the marketing platform made for small businesses.

Running a business is hard. Marketing it shouldn’t be. Take a load off with easy-to-use tools for email, social, events, and more.

Start your free trial

Take web visitors and social followers out of the friend zone — and into your email list.

Say goodbye to the algorithms and grow your audience with list-building tools that make it easy to turn your casual fans into contacts you can message directly.

Grow your audience

Look like an email pro — even if you’re a beginner.

Our email marketing tools help your messages stand out in the inbox and connect your audience to your business. Plus, enjoy our best-in-class 97% deliverability rate.

Ready to hit send?

Stop ‘em in their scroll.

Slice through the noise of the feed with our social media marketing tools. Use AI to help spin keywords into caption gold, schedule posts, and capture your audience’s attention with easy-to-make ads.

Get more followers

Get support from an actual human being.

Our award-winning customer service team is here for you. Consult one-on-one with a marketing professional, get help via phone or chat, or move through helpful tutorials to get the job done.

Get expert help

We’ve got you — no matter your marketing experience.

Whether you’re new to marketing, have some experience under your belt, or are a total pro, we have tools for you.

Find the right plan

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(2,119)

746 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Software

The software is organized, great help support, and I really enjoy using the software.

September 9, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave a review, Lydia!

Rated 5 out of 5 stars

Constant Contact - great communication tool!

Constant Contact enables us to communicate news, needs or updates with our nonprofit's supporters quickly and at a reasonable cost. We use it many times throughout the year!

September 9, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your 5-star review, Kathy!

Rated 3 out of 5 stars

Download/Print

I need to print a copy of a weekly e-news for our files. When I ask it for "download/print" most times it times out and will not be able to locate.

This is extremely frustrating!

Otherwise, CC is fine.

September 8, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your feedback Joyce, I'm sorry to hear about the technical bug you're encountering. Our team would like to dig in further, so please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along with your account name, account email address, and a reference to this review so that we can assist.

Rated 3 out of 5 stars

Almost 4 stars !

Perfect email client system, but too expensive if you ask me.

September 8, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your feedback, ZULUTION!

Rated 4 out of 5 stars

Campaigns not being received by all contacts

Customers continue to tell me they aren't getting our campaigns, or they haven't received them for months, and then they receive them. I have checked everything your "Bot" suggested could cause this issue, and we
have none of those issues. The owner of this account has experienced the same issue. Please take this seriously and look for a remedy. Thank you.

September 5, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your feedback, Corey! If you still need help with this issue and want our team to dig in, please respond to our request for more information or send an email to social_support[at]constantcontact[dot]com along your account name, account email address, and a reference to this review.

Rated 5 out of 5 stars

Great way to communicate to multiple people

As Communication Director of our homeowner’s association, I found that Constant contact is a great way to get out communication about events and in our area. I cannot e-mail all the members of our association out of my computer (too any emails) so this is so much more convenient way to let our members know what's going on in our subdivision.
Very convenient. Glad I found Constant Contact to communicate with members.

September 8, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent Customer Service

The customer service rep was knowledgeable, pleasant to work with, and very patient as we worked through my issue. She resolved the problem very quickly.

September 2, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for shouting out our support team, Theresa!

Rated 5 out of 5 stars

Great for a church

We have been using Constant Contact for a few years and it is an excellent way for me to maintain regular contact with our congregation. We love the platform and ease of use. There are probably many tools that we don't yet employ, but for quick communication by email and SMS, CC is great.

September 8, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thanks for your 5-star rating, Richard!

Rated 5 out of 5 stars

I've been using Constant Contact for over 25 years!

I've been using Constant Contact for over 25 years. It is so easy to use. Templates are easy, and images are easy. Now that I can do it on my phone, it is half the time. Definitely recommend Constant Contact always.

September 1, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Wow! Molly, thank you for continuing to choose Constant Contact for more than two decades. We're humbled to hear your kind feedback and we appreciate you taking the time to leave a review.

Rated 2 out of 5 stars

Have used before, was happy enough, sales tactics killed it

Wanted to try this out because a client wanted to use it. The sales person was so aggressive with phone calls, texts, sending calendar invitations, and more...completely turned me off from CC. I get that it's a numbers game, but I was clear that I was testing to see if I like it. Within 3 hours I knew I would never use CC not because of the product/service, but because of the sales tactics.

The product itself is good, not great. 4 stars for that. Importing HTML is easy enough, but then the WYSIWYG editor won't work, so that lost a star right there, taking it down to three stars. The overall building without coding knowledge is rather standard for the industry. But that sales strategy was harassment. I've never had a block a potential vendor before.

August 25, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to share this feedback, Deborah. We want to ensure that you no longer receive unwanted contact from our team. Please respond to our request for more info or send an email to social_support[at]constantcontact[dot]com along with your account name, account email address, and a reference to this review.

Rated 5 out of 5 stars

Constant Contact makes working with…

Constant Contact makes working with them very easy. Instructions are simple and help is always available.

September 3, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your 5-star review, Michele!

Rated 4 out of 5 stars

Great platform to use

Great platform to use. Love the layout, templates, and the pick-and-drop feature. Saves time and makes email communication and promotion appealing and professional.

September 8, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for taking the time to leave a review, Ann!

Rated 5 out of 5 stars

You Can Actually Teach Yourself to Use It

I never had anyone to teach me Constant Contact. I learned it on my own, which was only possible because it is so intuitive and easy to navigate. It works great, the analytics are provided in human language anyone can understand, and the "building block" style of creating all kinds of emails, along with the many excellent templates and the ability to replicate emails and just change details as needed -- plus so much more -- make this an excellent choice for anyone who needs to send mass email campaigns without having a degree in design or the expensive and time-consuming option of having an expert to teach them. Highly recommend!

September 7, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for your review and this wonderful feedback!

Rated 2 out of 5 stars

The site keeps crashing

The site keeps crashing. I have had to call customer service 3 times to have them send my email for me.

September 2, 2026
Unprompted review
Constant Contact logo

Reply from Constant Contact

Thank you for sharing this feedback, Rod. If you still need help with this issue, please respond to our request for more information.

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