Construction Helpline Ltd Reviews 1,373

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the service, often citing issues with payments and a general lack of contact from the company. People frequently reported that their cards or certificates were not processed or delivered in a timely manner, even after passing tests and making payments. This led to considerable frustration, with some customers losing contracts or experiencing delays in their work. Some people were dissatisfied with the customer service, noting that calls and emails often went unanswered, or that staff provided unhelpful responses. There were also concerns raised about the company's internal practices, including employee satisfaction regarding compensation and a lack of professionalism in their treatment. Conversely, a small portion of people felt satisfied with the support they received, particularly regarding assistance with exams and the helpfulness of assessors and lecturers for NVQ qualifications.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff. Many customers report serious issues, including concerns... See more

Payment

Clients express concerns regarding payment and service delivery, noting instances where services or cards... See more

Service

Customers consistently express strong dissatisfaction with the service provided. Many reviewers report poor... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Customer communications

Consumers find contact to be negative, consistently reporting extreme difficulty reaching the company. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Rated 1 out of 5 stars

Trained and Dumped with No explanations. Guess they used us to collect Government grants and shut down the company. We’re now left High and Hopeless. Someone must be held responsible for this!


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Attended the course today

Attended the course today, level 1
Very good.

April 17, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

My journey to the construction industry

The training was great and will be useful for my journey in the construction industry and will act as guide for me to work in a safety environment for the good of the industry and safety of others.

April 17, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The person on call was really helpful…

The person on call was really helpful and on spot for the queries.

April 16, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good company

Very good company, I registered with the company for my test through Annie Smith and I love the follow up from her before I did my test. I will really recommend people that want to get their CSCS Card to register with them as they are one of the best, if not the best in health and safety
Courses. Nice one, You guys should keep it up.

April 12, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Eathan

Thank you for all your help and support.

Hugh

April 11, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

great customer service very patient and…

great customer service very patient and always help.

April 5, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

"Top-notch construction help line

"Top-notch construction help line! Expert advice, prompt service, and invaluable solutions. A must-have for any construction project."

April 2, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Great trainer

Great trainer. I enjoyed the course and learned new skills

March 30, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Smooth

Smooth, good instructor

March 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great well spoken

Great well spoken

March 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very helpful

Very helpful

March 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Really helpful throughout the day and…

Really helpful throughout the day and also enjoyable experience very easy to deal with the company also

March 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

He was brilliant

He was brilliant

March 27, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Great service

Great service. They were apt in responding to my questions and helpful with rebooking my test.
Rang

March 12, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

My experience

I really enjoyed the class today and overall the company is efficient and reliable.

March 9, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Awesome course

Awesome course, awesome lecturer

March 7, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Instructor was very helpful and friendly

Instructor was very helpful and friendly

March 7, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

It's evident that this is an elaborate…

It's evident that this is an elaborate scam to con people, AVOID!!!!

March 7, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,

We apologise if your experience has not been as per your expectation. We strive to provide quality products and services to all of our customers and take any feedback seriously. We would appreciate the opportunity to investigate the issue further and work towards a satisfactory resolution. Please feel free to reach out to us at your earliest convenience to discuss the matter further.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

very great assistance with diligence

very great assistance with diligence

February 28, 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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