For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more
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An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more
Company replied
Trained and Dumped with No explanations. Guess they used us to collect Government grants and shut down the company. We’re now left High and Hopeless. Someone must be held responsible for this!
Company details
- Training Centre
- Career and Education Provider
- Certification Agency
- Construction Company
- Helpline
- Training School
About Construction Helpline Ltd
Written by the company
We are committed to quality training
We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.
Free Government Funded Construction Training
At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.
All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.
Apply for our current courses
- London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
- Surrey - Insulation Knowledge
- Devon - Site Supervision
- Liverpool - Site Supervision OR Construction Management
- Lancashire - Site Supervision OR Construction Management
- South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management
Apply for our Free Government Funded Construction Training
Our CITB courses
As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!
Our Construction NVQs
We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.
Discover and book onto our Construction NVQs
Health and Safety Courses
Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.
A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.
Book Now! Online and Classroom-based Health and Safety Courses
Contact info
Unit 1, Batsworth Road, Mitcham, CR4 3BX, London, United Kingdom
- 0207 199 9800 | 0333 344 7657
- support@constructionhelpline.com
- www.constructionhelpline.com
2.5
Poor
1K reviews
Replied to 34% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
About the bed service they provide
I recommend not taking courses Construction Helpline. The tutors aren't very experienced. During team meetings, they just read from the slides and don't give helpful guidance about the course. Unfortunately, the tutor named Larisa has trouble with reading and understanding English, which makes it harder to learn. Also, if you have any problems or questions, the center doesn't give much support. Plus, the assessor named Capri isn't helpful in solving any issues. Overall, I'm very unhappy with the service quality.
If any one need more information I have video record and pictures of the team meeting
November 17, 2023
Unprompted review
Reply from Construction Helpline Ltd
Dear customer,
We apologise if your experience has not been as per your expectation. I forwarded your case to our director of quality assurance who has provided below feedback. You used AI software to write your answers in your NVQ portfolio. You misbehaved with the teacher when you were asked questions about your answers in your NVQ portfolio. Unfortunately, we have had to remove you from our programme as we take plagiarism extremely seriously.
We understand that you were not looking for this outcome however we cannot compromise with quality of our training.
Regards,
Construction Helpline Team
Surely a scam
So around mid June, I completed the course to redo my cscs card. Ive worked in construction for over 10 years. From my own personal experience and others around me, at best were never waiting for our new cards for more than a month. This company got in touch with me about ordering a new one for me. I accepted and the order was placed mid June. Its now mid November and I still haven't received it. Ive contacted them a number of times regarding this, and they keep telling me theres a backlog and that its now under process blah blah blah. Im convinced its a scam at this stage. Ive been fortunate that is hasnt affected work too badly, but it has started to recently and with xmas coming up, Im possibly going to lose money now. Its disgraceful and very unprofessional
November 16, 2023
Unprompted review
Reply from Construction Helpline Ltd
Dear customer,
Thank you for your feedback. We apologize for any inconvenience caused during your application process. We take all feedback seriously and appreciate your review so we have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We would like to inform you that your card application has been submitted on high priority and it is in the process of printing hence it will be delivered to you shortly. Please feel free to contact us directly to discuss this matter further.
Regards,
Construction Helpline Team
Shelly Wilson was very helpful and…
Shelly Wilson was very helpful and patient and when above and more to help 5 stars ⭐️
November 9, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
The staff was good
The staff was good to helping me for course regarding the system check thank you
November 9, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
Good service
Shaily Wilson was very informative and polite. Good service.
November 8, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
Very pleasant
The person in the Chat new what I was looking for, even though I had ticked the wrong course box.
Answers were quick and straight to the point
No pressure to sign up
November 2, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
Operator was professional and…
Operator was professional and informative. Service was quick and helpful.
October 30, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
Very efficient and effective on his…
Very efficient and effective on his work thanks
October 30, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
Great experience
People that I had been in contact with had knowledge, experience, politeness and they were extremely helpful when I needed help.
A great group of people to work with and learn.
October 29, 2023
Unprompted review
Reply from Construction Helpline Ltd
Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.
Regards,
Construction Helpline Team
10/10
Experience of this course rated 10/10 very good and professional staff very helpful answering any concerns excellent service
October 27, 2023
Unprompted review
Great service
Great service, Ethan was really helpful we couldnt have done it without him
October 20, 2023
Unprompted review
great help with all the online…
great help with all the online instruction
October 19, 2023
Unprompted review
Well done comunication!
October 18, 2023
Unprompted review
Nice and a good place to get enrolled. Try them and you won’t regret it
October 10, 2023
Unprompted review
They delivered what they promised and…
They delivered what they promised and made great efforts to make up for challenging issues.
An overall positive experience. Will recommend to others.
Anthony C. Ike
October 11, 2023
Unprompted review
Nancy was helpful
Nancy was helpful. All the questions were thoroughly answered
October 5, 2023
Unprompted review
Good costumer service
October 4, 2023
Unprompted review
Well organised and helpful team More time / free 1-2 days a week for education and rest would be good to have between lessons.
Well organised and helpful team
More time / free 1-2 days a week for education and rest would be better to have between lessons.
September 29, 2023
Unprompted review
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