The Container Store Reviews 49

I liked the store but then they closed my credit account even though I paid everything on time. Will not shop here again.

Never used the companies products but the ads they use cover up content on webpages that are so annoying I went out of my way to leave this review to assume that the annoyance and disregard is a part of the company's culture. Bad look.

Wish I had read the most recent reviews. The Company used to be reputable, but they are thinking short term. When ordered, I asked for help on phone regarding their Elfa products. They gave me wrong information! I called again, they again gave me the wrong information AGAIN assured me that the Elfa wall rack was the correct one. It wasn't!!! Now I have to pay to return ... which isn't terrible, but they won't supply a return label. There are no Container Stores near me to return said item. Plus, I am elderly so it is more than difficult to put item in the car and it is cumbersome to handle. Almost all stores provide return labels so items can be picked up ... even if you pay a fee. They will assist me. As mentioned in other reviews, Customer Service along with their quasi supervisors are not at all helpful. Have always liked the Elfa products but next time will order them direct from Elfa.com (silly me). Won't make this mistake again. And, in future, will order products they sell directly from the manufacturer. DISAPPOINTED is a mild complaint.

What’s with the cheap labels that you can’t peel off? I soaked a trash can label for two days and couldn’t get the adhesive off. Shame on you Container Store for your high prices and cheap labels that can’t be removed by the buyer. It’s pennies more for a label that peels off!

I tried to buy $4000 worth of Elfa closet stuff from the Container Store on May 29. The website said it would arrive by June 2. Perfect! Renters are moving into the house on June 15. This gives me time to hang the new closet hardware. June 1, it hasn't even shipped and I I never got an email order confirmation. So, I tried to cancel the order. No dice. I ordered everything from California Closets on June 2. It arrived 6/5. Still no order confirmation and no shipment from Container Store. And, they still won't cancel the order.

UPDATE 6/10: I ordered BEAUTIFUL California Closets Everyday units on 6/2.. California Closets sent an order confirmation via email within an HOUR. 3 days later, I had an entire closetful of gorgeousness for less than 5% more than the Container Store stuff.

The Container Store customer service reps said the order could be rerouted back to the warehouse once I got tracking numbers. So, the same day I received the tracking numbers, I asked for the stuff to be rerouted. All of the tracking numbers were updated with the Container Store's delivery address. Days later, I started getting delivery attempt notices. YESTERDAY, they charged my card and they're trying to deliver the closet again.

I'm never doing business with Container Store again.

TL;DR: Live up to your commitments to your customer, or allow order cancelations. If you do neither, expect bad reviews. When you say you're accepting a return, don't turn around and send it right back to the customer.

I usually don't have problem shopping here until today March 10, 2023 in morning at the container store in Little Rock. The cashier was argumentative and combative and eventually I had to tell her she was pissing me off and so many words to go away. Please train your employees better. I have been a shopper here for couple years now. Even if I return another person's order and had their order sent to me in email, it shouldn't be a problem and is within a return policy. Her other coworker was a blessing and got items I wanted promptly. Thus, the given star rating instead of one. I typically don't give bad reviews but this should be addressed.

In the end, I've been shopper here
when accounts were still pop account and not insider program. For this unfortunate experience, I'll likely shop less in store and just get my items shipped to the house.

Most of the times if I do shop in store, the service was wonderful. You guys do great work in retail industry. I hope something gets addressed by this cashier. You can contact me and I'll gladly give specific details such as name and etc.

My closet was made of elfa/rubber maid products. The materials they've used are ok quality some of them I do have to fix with a soft mallet since it got bent (shoe shelves) or exposed wiring in baskets. One or couple items I'll do an exchange if it isn't fixable or I got tired of fixing their products.

Both my accounts got hacked and my user name was changed so I couldn’t get in to change the password. Customer service refused to research to find and close the accounts. Now I am vulnerable to identity theft because they apparently don’t care enough to find a close an account with fraudulent activity.

Was so hopeful, thoroughly disappointed. I spent close to $500+ in my first month with container store. Regret it due to how poorly run they are.

First red flag was that one of the shelves I ordered came with a missing foot. Contacted customer support. They told me to order replacement off of Amazon. Horrendous.

Second red flag was that I had a return. I live in NY so the store looks close, but in actuality not feasible at all for me to go visit in less than 2 hours. No pre-paid return labels? In the Amazon decade? Genuinely pathetic. They expect me to pay - of course containers are the most awkwardly shaped and expensive to ship.

Stay away from this nightmare of a company.

I've had a very poor experience trying to buy custom closest from The Container Store and would strongly recommend that people explore other options. Experience has been filled with poor communication, limited responsiveness, poor quality on install and TCS not doing what they said they would do.
- My journey started with an in-person design session in the store on May 20th. I was ordering 7 closets from a combination of Elfa, Avera and Preston
- I received early Avera and Elfa drawings on May 23
- I called the store 6 times before someone got back to me to revise the drawings and complete a purchase (June 19th... 4 weeks later)
- I didn't receive drawings for the Preston closet until June 19th and it took until July 1st to get those completed such that I could buy the closet
- My two Elfa closets were installed on June 22nd. Several of the pieces did not fit and pieces were missing from the order. The installer left 4 big drawers that I had to take back to the store if I wanted a refund
- My two Avera closets were installed on June 30th. The installers used tape that was not safe for the walls and damaged my ceiling
- My Preston closets were supposed to be installed on August 22nd and 23rd (more than 3 months after first purchase attempt) and there were significant parts missing. The installers left my home with 10% of the closet installed and pieces all over the closets
- That evening I tested to make sure that everything was properly secured and two large (2' x 4' feet) pieces came crashing to the floor. These pieces were unsecured in a home with a 12 month old baby and presented a significant safety hazard
- I called the customer service and manager of the store. They promised they would investigate options and return my phone call. They have not and did not do what they said they would
- I still do not know when the parts for Preston will be available and when my installation will be complete. I have already paid for these 3 closets

Save yourself the trouble and buy someplace else.

I like that their products are made in the USA.

Always something to find for the kitchen and they never disappoint!

I bought a expensive shopping cart for $69.00 11 months ago at the Container Store. It broke in Oct 2021. I called corporate and said its out of warranty and they refused to do anything. I bought it at the Cherry Hill, NJ location. This company is fraud and they are being reported to the attorney generals office. I will never buy from them again. They are a bunch of losers and only care about profits and not customers. Useless company. Save your money. They discontinued the item because they got too many complaints about it is what Im told. Well--duh!

Absolute JOKE!
2 days after my order was placed someone scanned a barcode on the box in a warehouse in Texas. It sat there for another 8 days. I have been bombarded with spam from the container store several times a day since my order, but not one single shipping update, order number or tracking number. On day 10 I called "Customer Service" where a very rude lady insisted that it had left the Texas warehouse on its way to California (I am in-between both locations). Finally, since she could not or would not answer the simplest questions, she abruptly said it will be delivered on the 23rd and hung up. Moments later I received an email with tracking links that both said "Check Back Soon" Now it is the 23rd and one of the links states they missed the pickup time and it will be delivered tomorrow. THEY CHARGE YOU FOR SHIPPING!
How are they in business with the worlds slowest shipping?

I ordered $198 worth of kitchen plastic containers. Way more expensive than anyone else's, but theirs are the best. I typed in my current shipping address and billing info and hit 'complete purchase.' After a while, when my stuff didn't arrive, I checked the tracking info, and they had shipped to my old address. I went on customer service and was put on hold forever and finally hung up on. So I tried the online chat. That person, 'Natalie' immediately said it was my fault, not their problem before I even explained all the details. Once I told her that I definitely entered my correct address and it was their error, she said it was too late to fix since it was already delivered and I should try finding the people it was shipped to (in NJ--I'm in SC!) and asking them for the merchandise. This is why I wont be shopping with them ever again, and this is also why Amazon is so huge. Amazon would send me new stuff in the interest of retaining me as a loyal customer, so would Walmart. Container Store could care less!

I ordered 8 fridge bins and sadly one was damaged in transit. I contacted them and received a response almost immediately! They gave me a choice between a new item and a refund but because of the international shipping I chose a refund. Great service and the bins that arrived in good condition are amazing! I’ve also seen reviews about stuff not being dishwasher friendly but they state that on the site so carefully read that through and you’re good to go.

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small “His” and “Her” walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe drawers, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play “what if” by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one drawer had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that “these things happen” and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

I just received excellent customer service from the container store when I called about a package that Fedex delivered incorrectly. Thank you!

Purchased an order online and after waiting WEEKS, I finally received it. I wrote what I felt was a fair and honest review of the item, nothing inappropriate, but the kind of information I would have appreciated when I was deciding to purchase this item, (which had glowing reviews) My review was not accepted for "not meeting their guidelines", without stating what particular guideline I didn't meet. The review was fact based on WHY it didn't meet my needs to hopefully help someone else make an informed decision. If TCS "Cancels" negative reviews, then they cannot be trusted, and I will no longer do business with them.

I am absolutely furious with the Container Store. I placed an online order on 2/21/21 and another one on 2/13/21. The 2/13 order was supposed to ship in @10 days. On 2/25 I received an email informing me processing on the first order could take 2-4 weeks because of the recent Texas weather disaster. I live in another state where natural disasters occur with regularity so I am not ignorant of such disruptions.

I asked if I could cancel the order and would instead pick up the items at my nearest store 2 hours away because I could not wait 4 weeks to receive the order. The clerk said the order was in process and could not be cancelled.

The options he offered: Receive the items and then either return them at MY expense or take them to my nearest store...in my case, a 2 hour drive. I am elderly, the items ordered are heavy, I cannot place them inside my car myself nor am I willing to drive 2 hours to return them.

Neither option is acceptable and this unconscionable and greedy behavior on the part of The Container Store is totally unacceptable. I’ve spent thousands of dollars thru the years on their merchandise, but due to this inflexible stance I’ll have to reconsider where to spend my money in the future.

Buyers beware, this is a company that leaves customers ‘holding the bag’ when the company is inconvenienced by unplanned eventualities. Shame on you, Container Store!