Surprisingly for a debt recovery company, the staff answering on the online chat was helpful and providing clear replies. The representative dealing with me was John. The website is clear but my w... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
'Angela' at Control Finance was extremely helpful. I had paid a bill to FEDEX TRANSPORTATION in June 2025. My account had not been credited because apparently Fedex do not accept cheques! In fact thei... See more
Company replied
Nabeel was very helpful & sorted out a complicated problem, ref to vat & import duty query. Once fully explained to me I was happy to pay the company vat invoice on behalf of DHL. Nabeel teleph... See more
Company replied
Amanda - 297 was incredible. I got a text message out of the blue stating I owed money for an unknown to myself vet bill. I called and explained the situation, Amanda was extremely helpful and s... See more
Company replied
Company details
Written by the company
Controlaccount has been providing ‘order to cash’ outsourced services for 40 years and is proud to partner with some of the world’s most recognisable brands to deliver a range of innovative, efficient, and fully integrated solutions to transform your business. Our services, expertise, technology, and strategic applications will help your organisation to increase productivity, control capital cost, reduce overheads to improve cash flow, meet business goals and transform your company. Compliance, quality and transparency are fundamental to all that we do: In addition to our regulatory compliance accreditations, we hold International Standards ISO 27001 and ISO 9001. For a trusted, committed and results driven partnership, call our offices today.
Contact info
Compass House, Waterside, B60 4FD, Worcester, United Kingdom
- 01527 388388
- enquiries@controlaccount.com
- www.controlaccount.com
4.4
Excellent
1K reviews
Replied to 4% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment plan
I talk to one of supervisor of control account team and they are very helpful and they understand my problem.
November 19, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
Really good company
Really good company, I had a little problem with payments so I contacted them via web chat and they were very helpful and covered everything needed
November 19, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer assistance and resolve the situation.
Amanda I think 545 was really lovely…
Amanda I think 545 was really lovely and helpful sorted my issue out no problem. 😌
November 14, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and resolve the situation.
Really friendly as I was dreading…
Really friendly as I was dreading calling. Helpful and understanding and didn’t keep me on the call for long.
November 13, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback
Will make you overpay with aggresive letters and make it much harder to get a refund
First they sent me an aggressive letter stating if I don't pay the amount I owe, they will take legal action, without any explanation on who they are and what I owe to (I don't owe any money to anyone). I thought this is high likely spam but paid anyway just in case. Then they sent an SMS message saying I payed too much and have to call them for refund process. I called them and they said I have to give reference number that in the SMS. Guess what, there is no reference number in the SMS. Finally minutes later they realised this is their mistake and decided to send me an email to refund process which they could have just sent at first without SMS, call or any of those. Apparently they are trying everything to get your money hoping at one of these annoying stages you will give up.
November 11, 2025
Unprompted review
Reply from Controlaccount
Thank you for your review. After looking into your account, we can confirm that we were first instructed by our client in June 2025. Shortly after, we were advised by them to close the file as payment had been received. An initial letter had already been issued prior to the case being closed.
A further payment was made to us by you in November. Because your account had been marked as paid in June, our team contacted you immediately to begin the refund process for this duplicate payment. We also reached out again when the bank details provided by you for the refund were incorrect.
Please be assured that our recent communication was solely to arrange the refund of the duplicate amount. If you need any further assistance, our team are here to help and can be contacted by telephone on 01527 386604.
Webchat team praise
Received excellent service from Amanda 548, a member of the web chat team today.Very customer focused and helpful in resolving my query promptly.
November 7, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
Rang and spoke to Amanda ref UPS…
Rang and spoke to Amanda ref UPS invoice for storage fee charged in error.
Very professional and helpful in dealing with this matter.
November 5, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and resolve the situation.
Always very helpful and supportive
October 31, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
I was able to speak with employee 548
I was able to speak with employee 548, who showed excellent listening skills and provided quick feedback, making the exchange smooth and efficient. I received all the answers I needed, and with great kindness. I highly recommend them!
October 29, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear agent 548 was able to offer the assistance and support you required.
Quick and easy
Amanda 548 was very helpful in providing solutions to my queries
October 29, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and support you required.
The advisor John was very kind and…
The advisor John was very kind and helped me sort out my arrangement plan they are very understanding if u need change date they are very helpful thank you again to John from web chat best fastest web chat 😀
October 27, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review. We will pass your kind words onto John
The agent I spoke with Amanda (code…
The agent I spoke with Amanda (code 548) was extremely helpful and polite. I explained the situation with TNT and disputed the invoices. She passed them back to me (I had not got copies) and enabled me to contact TNT to discuss the situation. The overall experience was excellent (unlike TNT) and not what I was expecting. I would rather never have to deal with debt collection agencies but this was a brilliant experience overall. She reduced stress levels, helped me and provided guidance on what to do and what she could and could not do. Overall she changed my opinion of what a debt collection agency experience would be.
October 24, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
Very quick to reply and to help resolve…
Very quick to reply and to help resolve the issues.
October 24, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer assistance and support.
Friendly and very helpful
Friendly and very helpful.
Sorted the problem straight away
October 24, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
Fedex invoicing problems
I dealt with Amanda 548 and it was a difficult conversation as the outstanding payment was not notified to us by the original invoicing company (FEDEX). Amanda dealt with it professionally and we came to an amicable arrangement to bring the issue to a conclusion. I do not envy her job but she carried it out very professionally. Its a pity FEDEX wouldn't take some lessons in how to interact with people from people like Amanda
October 22, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review your experience. We will certainly pass your kind comments onto Amanda.
Customer service
The online chat service is really great and the agent Amanda 548 was very kind in understanding my query and helping me out with it.
October 22, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
The lady supervisor was extremely…
The lady supervisor was extremely helpful. Didn't feel judged in any way
October 22, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
Efficient chat line
Efficient chat line, amanda 548 was polite, helpful and to the point.
October 22, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support.
I’d like to express my appreciation for…
I’d like to express my appreciation for Amanda from the Controlaccount support team. She has been extremely helpful, responsive, and professional throughout our recent interactions.
Amanda handled our queries efficiently, provided clear guidance, and ensured that everything was resolved smoothly. Her friendly approach and attention to detail made the whole process much easier and stress-free.
It’s always a pleasure working with someone so dedicated to excellent customer service — thank you, Amanda, for your great support!
October 20, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance and support. We will pass your kind words onto Amanda.
Query Resolved
The representative that helped me with my query was very efficient.
October 8, 2025
Unprompted review
Reply from Controlaccount
Thank you for taking the time to review and your feedback.
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