Cookiebot by Usercentrics Reviews 

390
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers had a great experience with this company, consistently praising its reliability and overall performance. Customers frequently praise the support staff for being exceptionally helpful, friendly, responsive, and quick to resolve technical questions. People find the platform very easy to set up, configure, and navigate, making the entire integration process remarkably smooth. However, some reviewers were not happy with the pricing structure, noting unexpected cost increases and confusing page limits. Consumers mentioned that monthly fees can rise significantly depending on the website size without clear advance notice or communication. A few individuals felt that these costs became too high for smaller blogs or personal websites over time.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, friendly, and helpful... See more

Website

Users describe ambiguous interactions with website features, with some reviewers praising the clear setup and... See more

User experience

Customers had positive experiences with user experience, highlighting that the platform is very easy to set... See more

Price

Consumers find price to be a source of deep frustration, reporting that monthly fees suddenly skyrocketed... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing support agents as quick, patient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple, cheap and easy to use - it only lost one star because I spent ages inputting my custom colours into each section and it didn't save them. I will try again when I can be bothered but it would... See more

Company replied

Rated 4 out of 5 stars

Overall good, but sometimes bit buggy when it comes to implementation. Also I find the pricing bit inflexible. For hobby blogger with many pages you need to pay higher price.

Company replied

Rated 4 out of 5 stars

had an issue with my subscription automatically reverting to a higher plan, which took some time to resolve. However, the support I received was very good. Christian took ownership of the issue, follo... See more

Company replied

Rated 3 out of 5 stars

I like the fact that it completely automates my cookies management. Nevertheless, the design of the bubble button is super limited. There is no possibility of e.g. make the background of the button... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

Usercentrics Cookiebot Consent Management Platform (CMP) is a Google-Certified CMP featuring patented scanning technology that automatically identifies and controls all cookies and trackers on your website, ensuring compliance with user consent and data transparency. Seamlessly integrating with Google Consent Mode and TCF 2.2, Cookiebot CMP supports uninterrupted ad display, conversion tracking, and analytics optimization in the EU/EEA, UK and Switzerland. It’s designed for easy use by both technical and non-technical teams, streamlining compliance processes. Trusted by over 2.1 million websites and apps in nearly 50 languages, it facilitates over 6.7 billion user consents monthly. Explore Usercentrics Cookiebot CMP for free: cookiebot.com.


Contact info

3.9

Great

TrustScore 4 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(390)

215 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, easy to use and implement. It solved a major problem we had.

October 7, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello there,

Thank you for your review! We're glad Cookiebot was easy to implement and helped solve a major problem for you.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Super easy to install!

Super easy to install!

October 7, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Hamist,

Thank you for your feedback! We're glad the installation went smoothly.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

best free tool

best free tool i could find.

October 4, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello there,

Thank you for your feedback! We're glad Cookiebot is working well for you.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

perfect

perfect, easy and free

October 4, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Lucia,

Thank you for your feedback! We're glad it's been easy and works well for you.

Kind regards,
The Cookiebot Team

Rated 4 out of 5 stars

had an issue wiGreat customer support and follow-upth my subscription…

had an issue with my subscription automatically reverting to a higher plan, which took some time to resolve. However, the support I received was very good. Christian took ownership of the issue, followed up with Finance, kept me informed and made sure the refund was processed. I really appreciated the friendly and clear communication throughout. Thank you, Christian, for your help!

September 30, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Lisbeth,

Thank you for your review! We're glad Christian was able to take ownership of the issue and see it through to resolution. We'll make sure he sees your kind words!

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Very useful

Very useful! Thank you. 😊

September 29, 2026
Unprompted review
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Elena,

Thank you for your kind words! We're glad Cookiebot is useful for you.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

With Cookiebot

With Cookiebot, the cookie banner is easy to manage. Thanks!

September 29, 2026
Unprompted review
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Tim,

Thank you for your feedback! We're glad the cookie banner is easy to manage.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

It’s very easy to setup and go live…

It’s very easy to setup and go live without any technical knowledge needed - a streamlined process.
Love the analytics and the UI + new report functionalities are very insightful for our monthly syncs.

September 11, 2026
Unprompted review
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Georgia,

Thank you for your review! We're glad the setup was streamlined and that the analytics, UI, and reporting features are adding value to your monthly syncs.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Easy to use and integrate

Easy to use and integrate, great and useful reports. Totally recommend it to anyone even tech savvy or not .

September 29, 2026
Unprompted review
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Alexandros,

Thank you for your review and the recommendation! We're glad Cookiebot is easy to use regardless of technical background, and that the reports are proving useful.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Responsive & helpful

When I reached out to support for help, they were able to quickly assist me and answer all my questions. Very thankful!

September 29, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Mary,

Thank you for your review! We're glad our support team could help and answer all your questions quickly.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Perfect

Perfect. Implementation quick and smooth on wordpress website.

September 29, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Eli,

Thank you for your review! We're glad the WordPress implementation was quick and smooth.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

fine experience

September 25, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Alessandro,

Thank you for your feedback!

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

it was confusing for me becuase i…

it was confusing for me becuase i wansnt to tech savy but it worked out in the end so it was really good

September 24, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello there,

Thank you for your feedback! We're glad it worked out in the end. If you ever need help with anything, our support team is here for you at support@cookiebot.com.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Good support.

September 21, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Rui,

Thank you for your feedback! We're always glad to help.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Easy to install and maintain

Easy to install and maintain. Thank you!

September 22, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Werner,

Thank you for your feedback! We're glad Cookiebot is easy to install and maintain.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Great customer support!

Great customer support!
I am very satisfied with the support I received. Patrick and the Cookiebot support team were helpful, professional and responsive throughout the process. They took my issue seriously and helped with the investigation. Everything is now working properly. Thank you very much for your help!😊😊😊

September 21, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Richard,

Thank you for your wonderful review! We're glad everything is working properly and that Patrick and the team were able to help. We'll make sure they see your kind words!

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello David,
Thank you for your feedback! We're glad the setup was easy.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

The customer support team response was…

The customer support team response was quick and they resolved the issue.

September 16, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Shariq,
Thank you for your feedback! We're glad the issue was resolved quickly.

Kind regards,
The Cookiebot Team

Rated 5 out of 5 stars

Support member understand my pain point…

Support member understand my pain point and answer it appropriately in prompt.

September 11, 2026
Cookiebot by Usercentrics logo

Reply from Cookiebot by Usercentrics

Hello Kohji,

Thank you for your feedback! We're glad our support team understood your concern and responded promptly.

Kind regards,
The Cookiebot Team

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