I ordered Vollrath Wear-Ever 5314 Heavy Duty half size 13 gauge aluminum bun/sheet pan - 17-3/4 x 12-7/8 twice. I had to send them back both times because they were either scratched, dented, or the w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The entire ordering, purchasing and shipment process was great. Easy, fast and very responsive. The price I paid for a KitchenAid Commercial 8 Qt. stand mixer was fantastic. Saved me more then $500 o... See more
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed cus... See more
Company replied
Cook's Direct was recommended by a family member. Ordering was very easy. The item I ordered said it would ship within 2 business days. I ended up calling after 2 weeks and no notification of order sh... See more
Company details
About Cook's Direct
Information provided by various external sources
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values:
-
We really care - We care about each other, our work and the company. We are passionate about what we do.
-
We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer.
-
We figure it out - We are creative and innovative thinkers and seek the best answer for the customer.
-
We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments.
-
We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Contact info
27725 Diehl Road, 60555, Warrenville
- 866-506-3048
- customerservice@cooksdirect.com
- www.cooksdirect.com
Instruction booklet
I just received a new skillet that I had seen mentioned in Cooks Magazine.
It had no instruction manual with it, and I no longer have the cook book that explains the use of the pan.
January 4, 2017
Unprompted review
Reply from Cook's Direct
Hi Betty!
Can you please email customerservice@cooksdirect.com and inform them of this? We would be more than happy to send a new one out to you :)
Good company
Easy to use website; Order was delivered in plenty of time for Christmas. Quick easy transaction
January 2, 2017
Unprompted review
The bible if cooking but other cred …
The bible if cooking but other credible sources contradict some methods, but really enjoy the publication, have never seen tv series...
December 31, 2016
Unprompted review
Matfer Bourgeat fry pan
Excellent pan, Cook's Direct was fast in shipping my pan, they said they had plenty in stock and they did..
December 24, 2016
Unprompted review
Best prices fast and cheap shipping
Best prices on the internet fastest shipping excellent quality products
December 21, 2016
Unprompted review
Very happy customer!!!
These skillets are everything I hoped they would be. Excellent quality. Delivery was super fast. Even though one skillet was back ordered, it still arrived within a couple of days of ordering. Thank you!
December 21, 2016
Unprompted review
Electric roaster pan liners
The liners stuck to my roaster. The was no liquid leak it just stuck completely towards the top of my pan. It was a 22 quart roaster. The people at cooks direct were very helpful, they got right back to me when I contacted them. They told me what to do to try to unstick the liner. I did what they told me and it did unstick most of the liner but not completely, what is left is almost part of the pan will not come off. I would not recommend these liners.
December 20, 2016
Unprompted review
Reply from Cook's Direct
We are terribly sorry that these pan liners stuck to your roaster and we do apologize for that experience. We are however hoping that the service that we provided as a company was up to your standards. Unfortunately these reviews are for the company's services and not the product itself as we have a review section on the product page where you can write about the product's quality. If we can do anything to help you, please do not hesitate to call or email us! Sorry again for the experience you had with the product but we hope we did our part in helping you alleviate that issue.
Cook's Direct Delivered as Promised!
But what was odd (in a good way!) was that I got the shipping notice a day after my order had already arrived.
December 16, 2016
Unprompted review
Never use this company.
There are so many great restaurant/ cooking equipment restaurants out there that have great policies and prices, unfortunately this is not one. Very poor product descriptions that are misleading, very poor customer service to top that off. Not going into a lot of detail, just would advise others to shop around and avoid this company cooks direct at all costs.
December 14, 2016
Unprompted review
Reply from Cook's Direct
Hello,
Thank you for your feedback.
Again, we are sorry to hear the product did not work out for your needs.
When it comes to the temperature of the product, we have no control in rising the temperature. We provided you with additional information on the product and even offered to contact the manufacturer and provide you with their information.
Again, we do apologize that the temperature feature is not able to rise higher.
If any more assistance is needed, please feel free to reach out to us.
Thank you and have great day.
Very pleaed
The pans are working good now I had a little trouble seasoning the pans otherwise they work fine now happy with shipping was quick they were what they said they were we have no problems ordering more stuff from you thank you
December 13, 2016
Unprompted review
Reply from Cook's Direct
Hello,
Thank you for your recent purchase.
We are happy to hear you are happy with your purchase and was able to season it.
If you have any further questions regarding seasoning the pan, please feel free to reach out to us at customerservice@cooksdirect.com.
Thank you again for shopping with us.
shippiing costs way too high
shipping cost way too high and shipping is exceptionally lethargic.
December 11, 2016
Unprompted review
Reply from Cook's Direct
Hello,
Thank you for your recent purchase and feedback.
We are sorry to hear about this matter.
Please contact us directly at customerservice@cooksdirect.com and we can look into this matter and have it resolved immediately for you.
By customer satisfaction being our number one priority, we want to make sure the process and all transactions are ran smoothly and that the customer is satisfied.
Again, we are sorry to hear about this freight cost matter and will await your feedback.
Thank you.
i will shop here again
fast, true to size and color, exactly as advertised, super satisfied, ty
November 19, 2016
Unprompted review
Great service and products
Ordered two blue steel frying pans from Cook's Direct and they arrived in great condition. I twice ordered the same pans from a larger retailer and both times the pans were delivered with nicks and scratches due to poor packaging. Thanks!
November 15, 2016
Unprompted review
First time user
Ordered a small kitchen tool and it was delivered the next day. Web site very easy to use, too!
November 2, 2016
Unprompted review
successful purchase
My purchase was online, it was accurate and delivered on time.
October 20, 2016
Unprompted review
Fast Shipping, great Prices
Was looking for some steamers and found them here for better price and same quality
October 10, 2016
Unprompted review
Nyco Pine oil cleaner
Love this pine oil cleaner no streaks on my floor and leaves the house smelling so nice and clean. Highly recommend.
October 6, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.