Cook Travel Reviews 901

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, helpfulness, and ability to find excellent deals. Many consumers appreciate the stress-free booking process and the personalized attention they receive, often noting that the company secures better prices and arrangements than they could find independently. However, some customers also noted issues with communication and misinformation, leading to unexpected costs. A few people were dissatisfied with the service regarding changes to bookings, finding the process difficult and more expensive compared to other agents.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and efficiency... See more

Price

Users describe positive interactions with price, often finding better deals than expected. Many reviewers... See more

Booking process

Customers had positive experiences with the booking process. Many found booking airfare easy and quick, with... See more

Based on these reviews

Rated 5 out of 5 stars

My agent from Cook Travel, Beata, was exceptional and helped arrange an economical and comfortable business-class flight from SF to Florence and back from Paris. She also arranged for wheelchair assi... See more

Rated 5 out of 5 stars

Best Travel Agent. Fabrizio from Cook Travel has been our travel agent for many years. we ONLY use him for every trip we take domestically and overseas, and we take many. Fabrizio makes it very eas... See more

Rated 5 out of 5 stars

Excellent, prompt service by Fabrizio! Provided with advice and was holding my hand during the process! No pressure, very accommodating. Every travel agent should be like him

Rated 5 out of 5 stars

Fabrizio was very determined to find the best route and price and was professional and patient throughout my dealings with him. I am happy with the result of our work and will use him again when I ne... See more


Company details

  1. Flights Search Site
  2. Travel Agency

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

901 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Booking airfare was so easy

Booking airfare was so easy
They have all my information so my flight was booked in minutes.
Fabrizio and Katrina were so helpful and easy to work with
I put the same flight as my traveling companions, but mine was cheaper, and I even booked the seat next to them
I will definitely use them again

April 9, 2026
Rated 5 out of 5 stars

I have been dealing with Fabrizio…

I have been dealing with Fabrizio Peralta for few years now. Any time I need to travel out of the country he is my go to person. He is very pleasant to talk, very professional and knowledgeable.
I will highly recommend him. Thanks

February 18, 2026
Rated 1 out of 5 stars

Ghosted by the Agent

Dennis sent me a quote for flights at 1:56 pm, Feb 2nd 2026, and I responded at 2:08 pm, "Looks good. Please book it," with names, dates of birth, and passport information. He replied the same day at 5:21 pm. "Will do and e-mail you". After 2 e-mails and 3 phone calls the next day, he advised me that their IT department was blocking outgoing links and that he would get back to me shortly. 3 days later, I am still waiting for a reply. I purchased the tickets (same flights) directly with Delta for just over $6,000 myself.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Will use Cook Travel again

Fabrizio was very determined to find the best route and price and was professional and patient throughout my dealings with him. I am happy with the result of our work and will use him again when I need an overseas flight.

December 4, 2025
Rated 5 out of 5 stars

Excellent work from Kausha

Excellent work from Kausha! She listened to our needs, offered great options, and delivered perfectly. I valued the transparency and the final outcome, feeling completely secure throughout the entire process.

August 7, 2025
Unprompted review
Rated 4 out of 5 stars

Great agent

Working with Fabrizio is always easy and he is so
prompt with his options. I have worked with him for
3 years now and am very happy that he is at Cook
Travel.

September 3, 2025
Rated 5 out of 5 stars

My agent from Cook Travel was fantastic

My agent from Cook Travel, Beata, was exceptional and helped arrange an economical and comfortable business-class flight from SF to Florence and back from Paris. She also arranged for wheelchair assistance between flights going to Florence, which will be of great help since my husband has some medical needs. The process of finding the best flight and purchasing the ticket was much easier with Cook Travel, and I feel more at ease about traveling.

August 31, 2025

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