Cool 365 Ltd Reviews 

90
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for their professionalism, friendliness, and efficiency, often noting their knowledge and helpful approach. Many people highlight the exceptional service, including timely arrivals, neat work, and thorough installations that leave properties clean and tidy. Reviewers also appreciate the excellent communication throughout the process, with staff providing clear explanations and making customers feel comfortable. Consumers consistently report a fantastic and stress-free experience, praising the company's reliability and commitment to customer satisfaction. The overall sentiment indicates a highly positive impression, with many recommending the business for its high standards and attentive service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the help... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Syd Smith , Mr Oliver Payne , Tyler And the Whole team of Cool 365 went above and beyond in their consultation, communication and superb Works , This Company is 100percent Reliable ,trustw... See more

Rated 5 out of 5 stars

Installation team arrived on time and got to work straight away. They worked non stop getting the infrastructure sorted and then the unit installation. Day 1 (a Saturday) they worked to gone 6pm. Arr... See more

Rated 5 out of 5 stars

Daniel and Jack were outstanding. They were professional, kind, and efficient from start to finish. They explained everything clearly, worked neatly, and made sure everything was running perfectly bef... See more

Rated 5 out of 5 stars

One of our air conditioning units was hardly cooling. I suspected a loss of refrigerant, but am no expert. I contacted our original installers but was really unimpressed by their attitude and a frankl... See more


Company details

  1. Air Conditioning Contractor
  2. Air Conditioning Repair Service
  3. Air Conditioning Store
  4. Air Conditioning System Supplier

Written by the company

Design, Supply, Installation, Service & Maintenance of Air Conditioning & Ventilation


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.8

All reviews

(90)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Shane came to service my air…

Shane came to service my air conditioning. Super efficient on time as arranged . Friendly and helpful in every way . Very happy with this company and Shane the engineer was excellent. Will highly recommend to others and will use them for servicing my air con again . Very happy customer

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

It was a unusual pleasure to work with a company that delivers on their promise. Syd is very hands on, reliable and ensure the team understands the clients needs, including the importance of meeting deadlines. Highly recommended!

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Very good reliable service

Very good reliable fast service. Kept us up to date about delivery of parts for fitting. Consulted with us regarding any changes to where the unit would be placed. Helped us mend a plumbing problem from a previous fitter. Cleaned all areas when finished and took any waste with them.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Professional

I have a Restaurant in Hampstead, during the recent heatwave one of Air Conditioners failed. I called Cool 365 (who came highly recommended from my neighbour)
Syd came out quickly to save us, correctly diagnosed the issue immediately and repaired the unit in one visit.
Professional, Intelligent, trustworthy and a very nice guy!
Would wholeheartedly recommend.

July 25, 2022
Unprompted review

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