Coolblue Reviews 

One star given because no stars not available. Promised delivery date not kept. No possibility to cancel. No information. Not a single care in the World. Customer felt like Coolblue completely uninterested.

Delivery was quick and product quality great

Order was divided up into different packages - even though I ordered all items together some weeks ago.

And one item is delayed by 4 days. I was told it would arrive on two separate days and I stayed at home to receive it - but it never arrived and I had to follow up myself to find out what was happening.

Speed, communication

Everything went smooth and as promised. Fast action after ordered and fast delivery. Amazed and very happy. Thx a mill guys.

i) I was informed that if the product was ordered on Friday 13th, it would be delivered on Sat 14th so I placed my order since I needed to use it for Saturday evening or Sunday BUT I was later notified by BPost that it could not delivered at my place AND it wouldn't be available for the pick-up till Monday 16th.
ii) One of the main reasons to place my order with Coolblue was the home delivery. But I needed to pick it up myself. The product was quite heavy (~7 kgs) & the pick-up place was not so close to my place.
iii) The packaging was torn. (Pictures will be available on demand).

Good customer service Good delivery and options of paying in the shop. Love it all.

Commander sur le site reçu au magasin le lendemain.

Personnel tres sympathique et serviable

Very very happy with Coolblue. Unhappy with bPost : delivery announced until 2h before, suddenly cancelled. Product available only 2 days later. Quick and precise delivery is a plus for Coolblue. I may try another provider if bPost not involved.

I appreciated to receive infos, about the delivery, in advance and that the person delivering waited at the door without dropping the parcel and run. thanks

I ordered a Dyson hair dryer on 08/02, the parcel was delivered on 09/02 in an automatic pick up point, and I picked it the same day. The box of the product was in the parcel, but it was opened and completely empty, no product, no paper manual nothing. I immediately called Coolblue customer service. On the phone, Coolblue employee was reassuring and flagging that it was a known issue from Coolblue for customer to receive empty parcels for high value items, and that I quote “Coolblue has no idea how they are proceeding”. You can also find several news article about this issue.
After 18 days of “investigation” Coolblue stated that they did not find anything and that they will not re-deliver the product. I of course refused this resolution and will take further legal actions if they keep not delivering the product I ordered.

Fantastic!
Easy to buy, secure transaction, next day delivery and great attitude. Ah! and of course, the right price!

I haven’t received my package yet,the delivery was cancelled twice

I bought a cordless vacuum cleaner from Coolblue on 9 July 2024. Since November 2025, it has been sent in for repair three times for the exact same issue: the battery not charging.

Despite very clear explanations each time, the problem has never been fixed. After every repair, the vacuum cleaner was returned still defective. On top of that, after the latest repair, it even came back with physical damage.

At this point, Coolblue is suggesting sending it for a fourth repair attempt, which is completely unacceptable. Three failed repairs for the same defect already represent a serious service failure and a major inconvenience.

This has cost me months without a functioning product, countless emails, packing, shipping, and waiting, all for nothing.

For a company that prides itself on customer service, this experience has been deeply disappointing. I expected far better from Coolblue.

The site is very clear and informative that made it easy to make the right choice. The delivery was fast. I’m very happy with BPost delivery service. The machine is perfectly packed and meets all my expectations. Thank you!

First time visiting, and as soon as I arrived they offered help right away. Even though they didn’t have what I needed in stock, they looked it up, ordered it online, and I received it the very next day. Thank you!

Ordered an Imac , they delivered 2 times
In a row in a wrong colour ( blue instead of silver …)

But that’s not my main concern :

Coolblue assured me that they would return my money within 3 working days.
After a lot of phonecalls & mails my money is still not on my account . This will take more then 1 month now

I can tell that my previous orders went good but this one is a real mess

Communication is very difficult . They don’t seem
To understand what the problem is and the only thing I get is “ sorry but we can’t help it “ you have to wait 9 more days until our adminstration will look at your problem , and then even 3 to 5 more days until the money is returned…

My visa is currently blocked by them .
Coming week i need to do a car rental with my visa but it’s not possible now… because they still have my money.

It’s almost becoming a joke !

Really frustrating

As usually impecable service - fast, delivery to hands. Example of how it should be done.

Next day delivery ! Amazing ! My son was extremely happy to get its PS5 so quickly 🙂