Icey-Tek / Cool Boxes UK logo
Visit website

Icey-Tek / Cool Boxes UK Reviews 1,274

•
TrustScore 5 out of 5

4.9

Camping Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, even in high temperatures. Many consumers also commend the outstanding customer service, noting the helpfulness and responsiveness of the staff, and the prompt and efficient delivery service. However, some customers also noted that the products can be heavy, especially when fully loaded. A few other people also felt that the product's water resistance was not as effective as expected, leading to issues with internal components.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the cool boxes for their ability to keep... See more

Quality

Consumers find quality to be positive, consistently praising the durability and robust construction of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Service

Reviewers mention positive feedback about service. Customers are very impressed with the excellent service,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

After 15 years of using the 40 litre box and gel packs, I have not been able to fault either in any way. When I saw the small 18 litre box at a show, I knew I needed to add one to my kit. Although the... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied

Company details

  1. Camping Store

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Non mainland delivery

Well packaged and delivered when they said they would. Appears to be a well made product

December 16, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

Rated 5 out of 5 stars

Best Purchase Ever

I’ve had an Icey-Tek for many years, one of the best things I’ve ever bought, this was bought as a present for a friend who keeps complaining his beer isn’t cold when we go fishing, there robust & virtually unbreakable, the gel blocks stay frozen for days, the contents is as cold as it went in three days later, and would last longer but end of my trip, you won’t be disappointed.

December 13, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Kevin!

Rated 5 out of 5 stars

Professionalism and sympathy

I ordered the cooler from France, the exchanges with the seller were friendly and fast. The cooler was delivered quickly. Very happy with the purchase of a 3rd cooler from this excellent brand.

November 11, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you Antoine!

Rated 5 out of 5 stars

Great product

Great product - perfect for sea angling and keeping bait and fish in top condition. Great service from Luke at Coolboxes UK / Icey Tek. 3rd Coolboxes I have bought perfect for my boating needs and transporting between Marina and home. Highly recommend.

November 25, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks James!

Rated 5 out of 5 stars

Amazing product

Amazing product. Very study and will certainly do a great job of keeping food cold when camping.

Wonderful service with Luke. I live near the headquarters and asked to collect the order. The response with very prompt and instead of me collecting the order Luke offered to deliver it to my house. This was very much appreciated.

November 13, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Andrew!

Rated 5 out of 5 stars

Does the same at half the price!

I bought the 25L coolbox to accompany us on our camping trips.
The construction of these boxes is well made and seem to be very robust.
I decided to give the efficiency of the box a trial run before putting it to proper use.
I had a few beer cans in the fridge which I added to the coolbox which I left in for six hours, at this point the internal temperature was 14°. Two large ice packs were then added. The following day the icebox had cooled to 4° and maintained that for 24 hours. After 48 hours the temperature was 6° and after 72 hours 10°.
Had I added loose ice and utilised the space as recommended, I'm in no doubt that it would have been colder for longer.
Overall, more than happy with my purchase and at least half the price of another brand of the same construction.

November 18, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Chris!

Rated 5 out of 5 stars

No brainier

Great service
Made in England
Half the price of the equivalent Yeti

October 29, 2024
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thank you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look