Coolcozycovers Reviews 56

I ordered a cover for a Kenwood kMix on Sunday 18th October. The website clearly warns of 4-week delays due to the current situation and I was prepared for this. I was surprised and pleased to take delivery of the cover today (Friday 23rd October), and find the quality to be excellent. The material has been cut carefully to make the most of the design (Modern Beach Huts) and after a quick iron under a pressing cloth, it looks lovely on my kitchen worktop.

I ordered a kmix cover from Joanne about a year ago. The order took ages to come despite the claim it will be dispatched in 5 days. When I contacted her I had a very abrupt reply to say she was very busy and had been ill and I would get my cover when she was better. I put this reply down to her being ill. I have recently ordered a cover for my breadmaker as the actual product was nice that I finally got previously. Having not received my order after 14 days, I e mailed Joanne only to be told how busy she is and my order would be started the following week, 3 weeks later!! It finally arrived after a month. The fabric is very nice but the cover is made in panels, the pattern at the side of the breadmaker is sideways! I contacted Joanne and was told that's how it is made and the top of the cover is the right way up. I explained the breadmaker goes on the worktop and therefore the sides are what is seen not the top. Her comment and I quote, 'she can't take responsibility for where people put things in their kitchens'. I have asked where else I could put it, but no response to that.i put my appliances on my kitchen worktop!! I also asked if she could possibly make another so the fabric goes the right way when you look at it as they are hand made, (it is little animals and obvious the fabric is wrong), I said I would return the original one if she would replace it . I got a very rude e mail and was told she won't change how she makes the cover and it would be the same. I mentioned I looked on trust pilot and others seem to have the same problem. Her reply was people on trust pilot only review them if they are unhappy with the service!!! Not necessarily true I pointed out to her. Then I get a long e mail with all Joanne's personal problems with family members and excuses as to the length of time product's take and basically stop contacting her. It is such a shame as Joanne could have a good business but customers just want a solution not excuses. A refund was finally offered when the product is returned at my own expense. I won't be ordering again and urge people to be prepared to wait a long time for an order and don't order a fabric with a one way pattern if you want it to look correct on your machine.

Spoke with Joanne to make sure I had the right measurements for my Chef Titanium XL, ordered the cover on 19th June and received it today 29th June. It is a lovely pattern, the cover is extremely well made and I can't fault the service. Very surprised by the negative reviews as that wasn't my experience at all. I would certainly buy from this company again and will recommend them to my friends.

Wow! Have just had an encounter with Joanne, owner (presumably) of Cozycoverups. Put my order in on 7th June and today is the 22nd. The blurb said to contact the company if the order wasn't received in 10 days. Phoned up on Saturday to enquire as to when I might receive my covers. I didn't expect a reply on Saturday and left a message but I did think I might get a reply today (Monday). Didn't hear anything so I phoned again and Joanne told me she was dealing with orders from May and she hasn't got time to listen to messages. She told me how busy she is but never once did she apologise for the delay. I suggested that she might simply apologise which would have sufficed, rather than responding with an aggressive justification. She become more unpleasant, stressing to me how much work she had and then she told me that she would refund my money before she abruptly put the phone down. Joanne you need to learn some manners and improve your customer service techniques. Guess what - being aggressive with customers because you're stressed, overworked and overstretched doesn't cut the mustard. Beware everyone!

I placed an order 0n the 1st May expecting delivery after 5 days as per the website its now 25th May still no cover and no response to the email I sent.
I made a phone call to chase the company and was advised I was rude for calling on a bank holiday and if i did not like the service i could have a refund,
needless to say I asked for a refund.

FOLLOW UP REPORT

So, I ordered my cover on 11th August and today is 29th. No cover as yet.
I wrote to company to ask where it was, and explained that I had ordered it for a friend who was moving away from my town, so there was some urgency.
The response was terse, and I quote: "Your cover has been delivered and had you picked it up on the 24th your friend would have received it as planned."
And then goes on to tell me about ordering etc, in these words (and I quote):
"Let me just make this clear for you......"
Wow. Imagine being like that with a customer??
So, the cover has not arrived, and had I BEEN ABLE to collect it from the mail forwarding company (which is in The UK and I live in Ireland) I would not have been able to, since The Cozy Outfit did not put my identifying number on the parcel, so the company could not forward it to me.
Putting the correct address on a parcel is kinda basic.
Speaking to a customer by e-mail telling me MY business is, quite frankly, not on. Had I "picked up" my parcel it would have been able to have been given to my friend before she left town. Oh yeah? So, I was supposed to fly to the UK, go to the delivery company and get a parcel which had been incorrectly labelled?
This isn't even funny, even though most people would find it to be a joke.
I am going to do my utmost to let people know what this company is like, and I am going to take further action, as companies have a duty in Company Law to act responsibly and not to take money from customers when they are mailing their stuff to incorrect addresses.

12/09/2019
Still waiting for my cover.
Have lodged complaint with Paypal.

In the meantime, I e-mailed this company to ask where my cover was, and this is what I got back (and I quote):
"What is wrong with you?
I made you a beautiful cover which I took great time discussing with you so it would be right. It was delivered in 11 working days, which for a personalised cover is good.
Ok, I made a mistake with the address, which I apologise for, but the review and the link?"
In other words, it is not really much of an issue if you make a mistake with the address, if you have spent a lot of time working on a cover!! No, I suppose not, other than the fact that the beautiful piece of art never actually arrives!
I am deeply offended that my personal mental health has been called into question on this one, since complaining doesn't actually imply that you have something wrong with you.
What is wrong with me? I wanted the item I bought to be correctly addressed and to arrive in a timely manner. If this makes me mad, then maybe I need to be referred to a counselor.
Further follow up.
I finally received the cover two days ago, on 15th September. It is very ordinary, made with cheap material. The one I ordered from "Penny's useful things," which has a Facebook page and a website, is a fabulous cover, made from good quality material. Look there before you consider this company, and make a comparison..

I ordered one teacosy via eBay and was so delighted by it I ordered appliance covers and a cafetière cover. A mixup over the design of the cafetière was resolved by the manager giving it free to me whilst making up another one in the correct design. Generous, as she could have requested it to be returned.
Now to the teacosy and cafetière. In my view, these products are the best you are likely to own. They look hand made expertly which I like and the insulation is second to none. I wondered why the handle on my teapot had suddenly started to be hot and then I realised it was the teacosy keeping everything hot! Others have noticed and even my husband has commented on what a good design they are, having a 3 D shape. So Thankyou.

Really poor customer service. The product never arrived. It was supposedly pushed through a door somewhere, but not my door! They responded by sending me a proof of delivery, which wasn't proof of anything, but no response to anything at all emails unanswered, phone calls unanswered. We buy a lot of products and its extremely rare to have this poor level of customer service. Avoid at all cost. We wish we'd read these reviews before we lost our money.

Update : Having contacted Hermes the delivery company they have advised that they would offer a refund if the seller had requested it. It seems that Coolcozycovers they would rather not bother and have an unhappy customer.

Excellent service, cover beautifully made with nice quality fabric. Perfect fit.

If there had been zero I would have given it I am still waiting for my refund for order placed on the 20th April e mails not responded to and telephone not answered

I have bought items from this company in the past but used them before Christmas simply on the basis that they used to be reliable. It took them a week to despatch my order then Whistl took another 8 days to deliver. So disappointed when I opened my package of matching food mixer cover and tea cosy, somehow someone had cut the fabric for the tea cosy with pattern upside down. Then it was stitched without anyone noticing and wrapped for posting - so clearly no quality control. I e-mailed the company and in 5 days received no response, not even an automated e-mail. There was no paperwork in the package and no returns label. Having paid by PayPal I contacted their resolution centre who very quickly decided that I was to be given a full refund. Still no word from Coolcozycovers so clearly not going to say that they are sorry, doubt that I will ever use them again.

First time purchase and will not be the last. Super service, super quality, super people. Well recommended.