I purchased a Cool Energy Solar diverter, which is working perfectly for me. I had a few problems with setting the program preset times trying as much as possible to get it right everything was wo... See more
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False advertising. Friend of mine showed me ad for theirs solar PV kit. Different inverters in small print description from head. Ad stating multiple times that everything needed is in kit, while m... See more
Company replied
Really helpful company, easy to deal with, no pressure selling and seem to know everything when it comes to heat pumps. They explained everything we needed and how it would work simply for us to unde... See more
Ordered a heat pump from these guys, cannot thank them enough for the help and advice given. Talked me through the options and helped me understand the technical side for my plumber and electri... See more
Company details
Information provided by various external sources
Cool Energy Air Source Heat Pumps & Accessories
Contact info
169-177 Cleethorpe Road , DN31 3AX, Grimsby, United Kingdom
- 01472867497
- sales@coolenergyshop.com
- www.coolenergyshop.com
4.5
Excellent
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Manual Cool Energy heat pump
Manual - very poor , no legend or properly described LCD panel icons
Customer service- awful- almost impossible to speak to Thecnical person. The secretary will send you a PDF manual file with a fake APP that doesn’t work.
Apple nor Android are not working. Last updated 3 years ago. Doesn’t even load up... either.
Heat Pump unit- terrible. The unit dose not have a reset but if you would like to reset it you have to do that from the mains.
Error codes will come intermittent without a reason.
Defrost- automatically never works. After an error code will restart the unit automatically but not start the defrost process. Er. 35
As a refrigeration HP engineer very poor product and after sale service.
January 20, 2020
Unprompted review
EVI 10kW air to water heat pump.
I bought EVI 10kW air to water heat pump from the Cool Energy Shop about one year ago. I have now experiences of this pump of two winter season. We have had colden than -20 degrees at night time. The pump can still produce 4-4.5kW with COP 1.6. Annual COP is 2.2 I am very satisfed of it. Long and cold season in Finland lower the efficiency, but I have seen even 10.5kW production at ambient temperature +25 degrees. During this time, only one malfunction has occured. Evaporator sensor was broken and it caused deicing failure. One e-mail to Cool Energy staff and they send me new one without charges. I can definetaly recommend this heat pump and Cool Energy Shop.
Pentti Uusitalo
Finland
May 12, 2019
Unprompted review
quality service and product.
Recently purchased an ASHP and buffer from cool energy. Great service and product. I wouldn’t hesitate to recommend them and will definitely use them again, on future projects.
February 11, 2019
Unprompted review
still waiting
i would love to write a review if you eould only reply to the e mail i sent on the 9th january
January 18, 2019
Unprompted review
Great company and products
Great company and products, very helpful and knowledgeable.
Got great advice for 5 plots I was developing and I found pricing very good and they are upfront with all costs unlike many others I approached.
Government grants make this a very compelling system to use.
October 31, 2018
Unprompted review
Terrific value and great installation…
Terrific value and great installation support. They helped me all the way.
Great products, I bought heat pump, buffer and pre-plumb cylinder. They linked up to my existing system a treat.
Recomend
John in Minsk Belarus
August 29, 2018
Unprompted review
Good company, Quality product
This is a well thought out product from a company that clearly knows its stuff. At Cool Energy HQ they have stock, demonstration and test facilities and experienced, enthusiastic people with detailed product knowledge.
The beautiful stainless cabinet contains a well laid out system, with the control electronics in a separate compartment. Wiring, plumbing and operation of the unit are all straightforward. Although I have not yet been able to assess the operation of the system in winter conditions, my observations of the power consumption and heat output of the device are in line with the manufacturer’s figures. The unit is quiet enough in operation and unlikely to trouble the neighbours.
July 25, 2018
Unprompted review
Great Heat Pumps
Great Heat Pumps. I have been installing Heat Pumps for years, these are well above the pack and as good as the best.
Well Impressed
James from Doncaster
July 16, 2018
Unprompted review
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