Coolgearhq Reviews 14

Do not buy from these criminals I bought $60 shoes last March of 2021 I never got a email a recipet a call text nothing when I emailed these scammers I was told it was on back order so I wanted for 3 months nothing I emailed them again no answer I waited another 3 months nothing so do not give this garbage company your money

Placed an order with these people almost 2 months ago and have yet to receive anything. I was given a track # that don't track crap. No one responding to my emails and no one answering the phone. TOTAL SCAM....

If I could give negative 100 I would I'm going through the exact same thing everyone else is... This company is a complete ripoff and I'm now going to paypal to get my money back!!! This company can eat a D*** and I have no idea how it's still advertised on multiple platforms!!!

The 1 star I gave is bc I cant give a 0. Order took forever, false tracking info was given, then when I tried to return it (at my expense) I was told they moved and didnt have an address. After months of harrassing them, they gave me an AZ address that I sent the item back to. Tracking says whoever was at that address received my item back. I've contacted them over 20 times since asking about my refund and always told "I will receive it soon". Now they have my money for the product, the shipping to return and I have nothing. SO PISSED I didnt research prior to buying. They are TRASH!

Do not order anything from these people I ordered some shoes for months ago never got the shoes and they will not give me my money back

Buyers Beware. I wish I could have given them 0 Star.

If i could i wouldnt give them any stars. They are thieves and i wish i would have read reviews about them before I bought my item in which they never shipped. They gave a fake tracking number acting as if they were going to ship. Now I'm asking for my money back for a item that has never shipped and they dont respond. This is a horrible company. They have done this to many people. Dont order from them. I reported them to the BBB and the Division of Consumer Affairs

This cool gear HQ is the biggest scam. Don't buy anything from there ordered 2 pair of boots wrong size for both pair sent 1 back at my cost. They didnt give me the right address. Buyers. Biggest rip off.

Took months to get a refund after they sent me two left shoes of different sizes and wanted me to pay to ship them back. Also took two months to receive the orderin the first place. I was really looking forward to the product. Very disappointed in my experience

This company is a sham. They hide the fact that they are in China by posing that they are in Arizona, when I emailed them that my tracking number never showed movement two weeks after ordering they said it is my post office's fault?? I took the number to my post office and found out it is international.
I enail them again and "jennifer" responded that the tracking number should update anytime. In 15 days it never did.
It should be known to shoppers in the US that this company is deceiving shoppers by using a fake United States location! So the 6-8 delivery time??? Yep thats a lie too. the customer service is garbage and you get the same answer when you email " the tracking should update soon" very bad!!

I ordered a pair of shoes in November and still haven't received them. I was told several times by email that they had sent to usps which is a joke also...because they never received the package. Total run around and SCAM. NO EXCUSE!

I ordered a pair of gloves not once, but twice. Didn't receive them the first time and couldn't get an answer. Cancelled it after probably a month and a half or longer, ordered again, was told via email that my order would arrive in 1-3 weeks. Well over a month later, I emailed inquiring as to the status of the order. My reply was that they cancelled the order on My request. I will NEVER order from this company again. I'm fully aware of the covid situation etc and its limitation on businesses in the past few months. This is just inconsiderate, unprofessional customer service. Period. If I could give less than 1 star, I would.
Horribly disappointed and now starting over to find my unreceived item for work,
Mrs SA

Company sells products they don't have but take your money anyway. Then give you the runaround on refunding your money. Put it on my charge card 2/17. Then I finally cancelled the order on 4/17 when they said they refunded my money to my charge card. Didn't show up. That's when they said it takes a while. After that, they said check with my bank which had nothing to do with the transaction. Now, 6/9 they claimed they refunded it and should be showing up any time. This company is a big scam. Check the BBB same stories.

This is a scam website! You won’t receive the items you purchase, you won’t even get a tracking number. My fiancé bought me some gifts and after a few weeks he told me about them and I looked up the company and it’s a scam. Idk how this company is still running. On the bank statement the company that took our money is Hustle Incorporated. Be careful and do your research before buying things off websites.