Coolpo Reviews 

The equipment seems fine, it will be getting use at a few of our upcoming meetings.

The communication via your website is not good, unless I complained I did not receive a response, purchase of the units received no acknowledgement, shipping info, etc. Until I said I was disputing the charge then I received a response. I hope the equipment works better than that.

I would love to give you an actual review for this product, but I ordered this on September 4th and it hasn't yet shipped.

I had reached out at the time of purchase because it wouldn't allow me to place an order without adding a unit/apartment number, I wrote: House(no unit/appointment). Then messaged Coolpo to confirm if there were any issues with that. No answer.

Received the automated confirmation email that stated the order was confirmed and I would get a follow up email when it shipped. Great!

After 2 weeks, I reached for a second time asking for a follow up, as I hadn't received any confirmation of shipping. This time I got an answer.

The email simply stated that there was an issue with my address, asking me to reconfirm, that I could alternatively give them my PayPal account for a refund and order it off of Amazon.

My reply was sent a week ago and I have yet to receive any follow ups or shipping confirmation.

The product itself has great reviews, I wish I could write all about it. All I have to offer is that the customer service, so far, has been awful. Coolpo does not seem to be interested in fulfilling this order, took no initiative in resolving this issue, took no accountability, offered no apology for their complete inaction thus far and failed to follow up again.

Luckily, I received an email asking me to give a review... Maybe this will help speed things up!

We really werent happy with the way it picks up voices and noise canceling did not work as intended. If you are in a very quiet setting it may be enough but it didnt work for us.

Headset will not connect to anything. No instructions on how to utilize headset. And cannot reach anyone in customer service. Also cannot return due to small return window.

The company sent me a perfect product and provided excellent customer service in a challenging shipment situation.

I would recommend their 360 camera for video conferences because the picture quality is perfect and the audio is very clear.
Sincerely Raffi

Unbelievably clever, and simple to use.
Good for the team around a table, although on single-use it will show the other side of a room, which would be good to control. But its robust has good sound and a mike system, very pleased with the purchase.

Delivery took longer than expected because of the monsoon season. The packaging sort of got distorted. The product works wonders, to be sure. I will definitely order more soon.

The device itself was in good condition. However, the outer box had some dents on the edges. It didn't make for a good present. But the Coolpo itself worked wonders. Wonderful firmware update too.

I was overcharged $100 in the beginning. The company did send me a check for the overpayment. Hope to see how it works this weekend.

It’s so difficult to plug the USB and power cables! I thought it was broken but the customer service was kind enough to explain that it was just a matter of pushing the USB cord further until I hear a click sound. They should think of a better way to connect it to my computer, maybe go wireless or something.

No visual indication when pressing the power buttons
We cannot tell if the power buttons are doing anything since we cant see any indication apart from the changing lights at the button. It would have been better if we also saw that on the computer monitor or something