Coomers Timber & Building Supplies Reviews 814

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Have recently used Coomers for a brand new kitchen and bathroom refurb. Had one small issue with some bathroom units but after speaking with Louise she sorted the problem very quickly and efficiently... See more

Company replied

Rated 5 out of 5 stars

Ordered online but only half the order was available. The store team called me to let me know and see if I wanted to do a partial collection. Then they called just before the bank holiday to let me kn... See more

Company replied

Rated 5 out of 5 stars

I bought a bathroom suite from Coomers in Bordon about 6 years ago. However, the whole glass side panel of the shower enclosure shattered out of the blue. I called and spoke to Louise, bathroom sales... See more

Company replied

Rated 5 out of 5 stars

Great service, quick delivery. Coomers called to say when delivery would be made, staff were polite and really helpful. The delivery was on time and done efficiently. Every effort was made to deliver... See more

Company replied

Company details

  1. Building Materials Supplier

Written by the company

Coomers builders merchants, provides top quality timber and building supplies to tradesmen, developers and the general public - Find out more online today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

814 reviews

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1-star

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Rated 5 out of 5 stars

Great customer service

Very helpful when I went in the Alton store when choosing the correct gravel. Very prompt delivery next working day.

May 9, 2025
Coomers Timber & Building Supplies logo

Reply from Coomers Timber & Building Supplies

Dear Mr Kevin

That's fantastic to hear! We're so pleased that the team at our Alton store was able to help you pick out just the right gravel. We pride ourselves on having knowledgeable staff who can guide our customers to the best choices.

And we're equally happy that your delivery was prompt and arrived the next working day. We know how important timely delivery is!

Thanks for taking the time to share your positive experience!

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

always very helpful drivers and great…

always very helpful drivers and great customer service

April 29, 2025
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Reply from Coomers Timber & Building Supplies

Dear Anon

That's wonderful to hear! We're really glad you've consistently had positive experiences with our drivers and customer service. It's always our goal to provide helpful and friendly service.

Thanks so much for taking the time to share your feedback!

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Really helpful and good communication for online order.

Ordered online but only half the order was available. The store team called me to let me know and see if I wanted to do a partial collection. Then they called just before the bank holiday to let me know the whole order was in, really great! Also when loading the collection into the car the team were really careful and made sure it was secure without bumping my car interior.

April 28, 2025
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Reply from Coomers Timber & Building Supplies

Dear IKates

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with your online order and collection.

We really appreciate your understanding when only part of your order was initially available, and we're glad our team was able to communicate effectively with you about it. It's also great to know that the follow-up call about your full order arriving was helpful, especially before the bank holiday.

We'll be sure to pass on your kind words to the store team regarding their care and attention when loading your collection into your car. They'll be delighted to hear their efforts to secure your items without bumping your car interior were noticed and appreciated.

Thanks again for choosing us!

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Ordered online

Ordered online, timber bought to my vehicle. Simple

May 2, 2025
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Reply from Coomers Timber & Building Supplies

Dear Pauline

Thank you for your recent order and for taking time to leave a review of our click and collect service.

We are happy to hear that you found the whole process simple, and that your timber was brought out to your vehicle for you.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Driver very helpful

April 30, 2025
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Reply from Coomers Timber & Building Supplies

Dear Brenda

Thank you for your recent order and for taking time to leave a review of our online service.

We are happy to hear that you found our driver very helpful, they always do their best for our customers where possible.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Just moved in to the area and needed…

Just moved in to the area and needed some bits to start a project. I placed my order on line and very shortly after received a call to book my delivery. Arrived on time and off loaded where I wanted it. Will be back for more very soon. Great friendly local service.

April 30, 2025
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Reply from Coomers Timber & Building Supplies

Dear Michael

Thank you for your recent order and for taking time to leave a review of our online service.

Welcome to the area and thanks for giving us a try. We are happy to hear your thoughts and that everything arrived on time and offloaded to your needs. We always try and offer the best service we can and it's good to hear that's what you received.

We look forward to helping you again with your future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Quick and easy service

Quick, easy service. Very helpful staff.

April 15, 2025
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Reply from Coomers Timber & Building Supplies

Dear Samantha

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to know that you found our online service quick and easy, and that our staff were very helpful.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Really good experience all round

Easy to order online and very good communication about delivery. Lovely chap delivered with care and good humour. A really good experience all round.

April 19, 2025
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Reply from Coomers Timber & Building Supplies

Dear Alison

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you found it easy to order online, and we followed that up with good communication. Thanks also for the feedback on our driver, and we are glad you found the whole process a really good experience.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Excellent service

Excellent service

April 10, 2025
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Reply from Coomers Timber & Building Supplies

Dear Ian

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you have rated the service our team offers as excellent.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

All good

All good , would reccomend

April 10, 2025
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Reply from Coomers Timber & Building Supplies

Dear Jonathan

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that your experience was all good and that you would eb happy to recommend us.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Very reliable service

Very reliable service

April 7, 2025
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Reply from Coomers Timber & Building Supplies

Dear Sharon

Thank you for your recent order and for taking the time to leave a review of our online service.

It's so good to hear that you consider our service offering very reliable.

We look forward to helping you again with any future requirements or projects.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Good prices

Good prices. Good service. Can’t ask for more

April 2, 2025
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Reply from Coomers Timber & Building Supplies

Dear MM

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you received great service, were happy with our prices, and could not ask for more.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

I have been using Coomers for years & they are a great company with quality service

I have been using Coomers for years & every experience has been great with friendly staff & a great range of products. Their delivery drivers do everything possible to put the items where you need them.
Overall a great company with quality service.

March 31, 2025
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Reply from Coomers Timber & Building Supplies

Dear Mr Croker

Thank you for your recent order, and many more over the years, as well as taking the time to leave a review of our online service.

It's great to hear such feedback of our friendly staff, our range of products, and our drivers who will always do their best for our customers.

We look forward to helping you again in the future.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Shower enclosure replacement

I bought a bathroom suite from Coomers in Bordon about 6 years ago. However, the whole glass side panel of the shower enclosure shattered out of the blue. I called and spoke to Louise, bathroom sales consultant, and she located my original order for me. I sent her photographs of the damaged shower enclosure. She promptly contacted the supplier and arranged for the shower enclosure to be replaced free of charge within 3-5 working days. It has been a really stressful experience, but Louise has been amazing and so efficient in dealing with it; great customer service that I cannot fault.

April 9, 2025
Unprompted review
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Reply from Coomers Timber & Building Supplies

Dear Siu Yip

Thank you for your feedback, after your recent experience with Louise from our Bordon Studio showroom team.

It's great to hear that Louise was able to help you so thoroughly with the issue that had arisen.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Delivered on time as agreed and load…

Delivered on time as agreed and load placed on the waiting pallet. no problems. Satisfied customer.

March 31, 2025
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Reply from Coomers Timber & Building Supplies

Dear Nigel

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you everything went smoothly with your delivery, there were no problems and you were satisfied with the service provided.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

great service

great service, driver rang to check where to drop it off, couldn't be faulted

March 29, 2025
Coomers Timber & Building Supplies logo

Reply from Coomers Timber & Building Supplies

Dear Gareth

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you received great service, and that our driver was helpful with your delivery.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Easy online ordering and payment with…

Easy online ordering and payment with quick telephone follow up to agree delivery date. Delivery as agreed and goods as ordered. Couldn't be more simple.

March 28, 2025
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Reply from Coomers Timber & Building Supplies

Dear Paul

Thank you for your recent order and for taking the time to leave a review of our online service.

It's great to hear that you found ordering and payment to be easy and that you appreciated the quick call to arrange delivery. We have tried to improve our online offering and are glad to hear it 'couldn't be more simple'.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Good timber; excellent delivery service

Good quality products. Great services team.

March 22, 2025
Coomers Timber & Building Supplies logo

Reply from Coomers Timber & Building Supplies

Dear Larry W

Thank you for your recent order and for taking the time to leave a review of our online service.

We are happy to hear you were pleased with the quality of the items you purchased, and thank you for acknowledging our team and the service they offer.

We look forward to helping you again with any future requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars

Really easy to order and collect…

Really easy to order and collect straight away. Helpful staff.

March 9, 2025
Coomers Timber & Building Supplies logo

Reply from Coomers Timber & Building Supplies

Dear Julia

Thank you for your recent order and for taking the time to leave a review of our online service.

We are happy to hear that you found our click and collect service easy to use, and that our in-store staff were helpful.

We look forward to helping you again should you have further requirements.

Kind Regards

Martyn
Coomers Head Office

Rated 5 out of 5 stars
Coomers Timber & Building Supplies logo

Reply from Coomers Timber & Building Supplies

Dear CMC Kevin

Thank you for your recent order and for taking the time to leave a review of our online service.

We are happy to hear that we provided great customer service and flexibility.

We look forward to helping you again should you have further requirements.

Kind Regards

Martyn
Coomers Head Office

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