Ordered a jacket online during the sale. Paid via credit card, including £7 delivery fee. 5 days later got an email saying the item was no longer in stock. Was offered the same sale price…if I... See more
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See what reviewers are saying
I've shopped at Cordings for many years now, and whilst prices aren't cheap, you definitely get what you pay for. Clothes of outstanding quality that last a lifetime backed up by first rate customer... See more
Really poor service in Cordings' flagship store. No attention to detail. Lack of effort and support in the sizing and the fitting of an off-the-peg suit. Unwilling to swap-out the trousers for a... See more
Company replied
Great products and great services !. Just received 4 pairs of corduroy trousers they really are the best quality available both cloth and tailoring, I’ve just parted company with cords I’ve owned for... See more
Company details
Written by the company
Since 1839 Cordings have clothed explorers, rock stars and royalty in understated British clothing, all from our iconic store in Piccadilly. Part owned by Eric Clapton, the store has, in the last decade gone from strength to strength, proving that its core values of quality, value and service are as relevant today, with a global customer base who understand the importance of investing in well-made traditional British clothing. Cordings epitomises what is great about British fashion, with a blend of elegant, well cut styles, traditional cloths and painstaking attention to detail that creates an enduring elegance that is never out of style.
Contact info
19 Piccadilly, W1J 0LA, London, United Kingdom
- 0207 758 4122
- shop@cordings.co.uk
- www.cordings.co.uk
2.8
Average
32 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Ordered a jacket online during the…
Ordered a jacket online during the sale.
Paid via credit card, including £7 delivery fee.
5 days later got an email saying the item was no longer in stock.
Was offered the same sale price…if I wait until next winter’s sale - in 9 months time!
January 22, 2026
Unprompted review
Reply from Cordings of Piccadilly
Dear Sir,
We’re very sorry the jacket was out of stock. As you may know, we produce our jackets in relatively small batches, so towards the end of the season availability can be limited.
Our £7 delivery charge reflects the true cost of shipping. Rather than building this into our prices to advertise “free” delivery, we prefer to be transparent about the cost.
We invite customers to review our quality and service via Feefo. Please accept our apologies for the delayed response here, as reviews for Cordings on Trustpilot are not verified.
Kind regards,
Calvin
Cordings
Generally great, but this was a let down
generally a great company; however, when I bought something online, just to be contacted a few days later, that their stock management system had made an error, I would have expected to be offered something comparable for a comparable price in lieu …
November 28, 2025
Unprompted review
Reply from Cordings of Piccadilly
Thank you for taking the time to share your feedback. We’re very sorry that your recent online experience did not meet expectations.
During our recent promotional period we experienced an exceptionally high volume of orders, and on this occasion an item showed as available online when it had in fact just sold out. Your order should have been followed up more carefully before the refund was processed, and we apologise for the disappointment this caused.
We completely understand why you expected clearer communication and an alternative solution. Please be assured that we are reviewing our internal process to prevent similar situations in the future.
We are grateful for your support of Cordings and hope to restore your confidence in us. If you would like us to personally check live stock on any future order, our Customer Services team will be very happy to assist.
Ordered 3 shirts
Ordered 3 shirts, blue,pink and white, they sent one white and two blue. When contacted they say they can’t send a pink one until they receive the blue one, which could take at least a week or two. As it was for a present, this is not a very satisfactory response. I don’t have a problem with the quality of the shirts, just the customer service.
November 1, 2025
Unprompted review
Reply from Cordings of Piccadilly
Dear Sir,
We are sorry there was a delay in sending the shirt - as you say there was no reason not to send them in two parcels - so apologies for this.
We invite customers to review our quality and service via Feefo. Please accept our apologies for the very delayed response here, as reviews for Cordings on Trustpilot are not verified.
Kind regards,
Calvin
Cordings
Classic British styling for all seasons…
Classic British styling for all seasons and reasonably priced for the quality, not least the superb jackets, most of which are still in a classic three button cut, in a different league to the off-balance, overly snug two button jackets ubiquitous elsewhere. Addictively good shirts. Very good alterations and adjustments service.
June 14, 2025
Unprompted review
Reply from Cordings of Piccadilly
Dear Sir,
Thank you for your kind review and please accept our apologies for the very delayed response here, as reviews for Cordings on Trustpilot are not verified.
Kind regards,
Calvin
Cordings
Purchase of suit from Cordings
This week I purchased a linen suit, the staff in the Piccadilly shop were courteous and helpful. I was very satisfied with the overall experience.
June 19, 2025
Unprompted review
Really poor service in Cordings'…
Really poor service in Cordings' flagship store. No attention to detail. Lack of effort and support in the sizing and the fitting of an off-the-peg suit. Unwilling to swap-out the trousers for a smaller size, which I get to a degree; however, the shop assistant tried to convince me that a size 40 inch waist was 'ok'... when they were so far from being 'ok' in terms of fit. As general shopping experience, I was gob-smacked by the poor standard of service to be honest.
What a shame!
June 3, 2025
Unprompted review
Reply from Cordings of Piccadilly
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the experience you had during your visit to our flagship store. This is certainly not the standard of service we pride ourselves on, and we are sorry to hear that you left feeling unsupported.
We completely understand how important the fit of a suit is, and our team should always be doing everything in their power to help every customer find their perfect size, we are sorry that on this occasion that was not your experience.
In terms of separating the suit, as with most tailoring retailers, our suits are made and sold as a set, meaning we are unfortunately unable to separate the jacket and trousers for individual purchase. That said, our in-store team are highly experienced and should always be working with customers to find the best possible fit across both pieces, exploring all available options rather than simply suggesting an ill-fitting size is acceptable. We are sorry that this did not happen for you.
We invite customers to review our quality and service via Feefo, as we do not always spot Trustpilot reviews. Please accept our apologies for the delayed response here, as reviews for Cordings on Trustpilot are not verified.
Calvin
Cordings
Shirts were fine, delivery could have been a disaster
Shirts were fine; the problem was with the delivery.
The parcel was left at my front door, with the delivery person knocking but not waiting to see whether I was home or not. I definitely did not agree to this, and have double checked the checkout and delivery information on the website and scanned through all the terms and conditions, and it is not mentioned anywhere.
The delivery fee was AU$39, so not cheap.
I do not know whether Cordings or the courier company is responsible for this – whether Cordings instructs all parcels to be left at the door or whether the delivery person was slacking off – but it doesn’t really matter. There’s no choice of delivery method, so if it was the delivery person slacking off, I can’t do anything to avoid that.
So I won’t be ordering from Cordings again. I shudder to think of the stress of arguing with a faceless courier company or a business in the UK if the parcel (a birthday prsent) had been stolen.
Other companies offer a choice and will deposit the parcel at the local post office and leave a card if no-one is home if you indicate that preference on your order.
In future I will be enquiring specifically about delivery arrangements before I place any orders, so I suppose I have learned a lesson and had a lucky escape in that the parcel wasn’t stolen.
Not the pleasant shopping experience I was expecting, though.
March 4, 2025
Unprompted review
Reply from Cordings of Piccadilly
Thank you for your feedback, and we are pleased to hear that you were happy with the shirts themselves. We are sorry, however, to hear that your delivery experience fell short of expectations, particularly given that this was a birthday present.
We completely understand your frustration. Whilst the vast majority of our customers have a seamless delivery experience, we do appreciate that when things don't go to plan, it can be stressful. The delivery process is, to some extent, outside of our direct control once a parcel is in the hands of a courier, and we are sorry if the driver's conduct on this occasion caused unnecessary concern. We will always take feedback like this seriously and pass it on where we can.
We also want to reassure you that Cordings is far from a faceless business. We are a small, long-established team and we are always happy to speak with customers directly. Whether that's before, during, or after an order.
Finally, we wanted to mention that we monitor and respond to customer reviews via Feefo, where reviews are verified against genuine purchases. You should have received a Feefo review request following your order, and we would warmly encourage you to share your experience there if you do decide to return as a customer, as it helps us to continually improve. We do not routinely spot reviews left on Trustpilot, so we apologise for any delay in responding here.
Calvin
Cordings
Software glitch prevents order processing
I attempted to place an order on line but the order was rejected on Cordings' side. My credit card company reported that the issue was not on the US side of the transaction. When asked for help to resolve the issue, Cordings sent an automated reply that did nothing to fix the issue on Cordings' end, offering no assistance in resolving the problem. I won't be shopping on this site in the future.
February 20, 2025
Unprompted review
Reply from Cordings of Piccadilly
Thank you for taking the time to leave your feedback, and we are sorry to hear that you were unable to complete your order with us.
We apologise that a satisfactory solution was not found at the time. Online payment issues can occasionally arise due to a number of factors, and whilst the vast majority of our customers complete their transactions without any difficulty, we understand how frustrating it must have been to hit a barrier, particularly when you had already taken the time to contact us for help.
If you would like to try again, we would encourage you to get in touch with us directly and a member of our team will be happy to assist in processing your order personally. We are always happy to speak with customers and find a solution.
We also wanted to mention that we monitor customer reviews through Feefo, where feedback is verified against genuine purchases. As we do not routinely spot reviews on Trustpilot, we apologise for the delay in responding here. We hope you will give us another opportunity to provide you with the Cordings experience you deserve.
Calvin
Cordings
Great stuff , better online for me
Great online ordering system as you can first of all state the size the item you want and the items they have in stock (for example a jacket in a certain chest size and length) are displayed. If you go to the shop you might find that the items that you want aren’t available in your size. Once you know what size fits you by trying a few things in in the shop, you can happily order from home after that.
The staff in the downstairs ( men’s) part of the shop are helpful enough but cool and reserved. The traditional nature of Cordings happily means that any “Hi there have a nice day “ nonsense isn’t going to happen , but a smile and an eagerness to help would be a good idea.
I’ve been a customer for many years and this hasn’t changed. Obviously it depends on who serves you but by and large there’s a general air of walking into someone else’s territory without an invitation. I do hope Cordings read this .
February 14, 2025
Unprompted review
CORDINGS CUSTOMER SERVICES INFERIOR GOODS WHICH DO NOT LAST
We have purchasing goods from Cordings for over twenty years. You can imagine my surprise, when a cap that I purchased for my Husband for Xmas, stitching came away after just four weeks. At first I was offered a refund or a replacement, which we accepted.
Hence this was not the case, as Cordings failed to honour their written offer, as the Cap just a few weeks old was well worn? Hence in a nutshell infering that their goods were substanded and also poor quality. A cap should last at least a year at £75.00. Instead of reviewing the situation, the cap was sent back today, poorly repaired and unfit for purpose. Cannot believe that it has come to this. They offered me 10% off my next order. Really.
Waiting for them to get back to me.
February 11, 2025
Unprompted review
Reply from Cordings of Piccadilly
Thank you for your feedback, and for your loyalty to Cordings over more than twenty years, that truly means a great deal to us, and is something we never take for granted.
We are sincerely sorry to hear about the experience you have had with this cap. Our hats are, in the vast majority of cases, of exceptional quality, and we completely understand your disappointment that this particular item fell short of the standard you, and we, would expect.
We are glad that a refund or replacement was initially offered, as this is the right course of action in circumstances like these.
We also wanted to mention that we monitor and respond to customer reviews via Feefo, where reviews are verified against genuine purchases. You should have received a Feefo review request following your order, and we would encourage you to share your experience there if you decide to purchase from us again. We do not routinely spot reviews on Trustpilot, so we apologise for the delay in responding here.
Ordered a blue puppytooth country shirt…
Ordered a blue puppytooth country shirt £79. Plus £7 postage.
They advertise these as a fuller size that you won't have to worry about untucking from trouser waist.
All sizes have sleeves of 36" apart from size 15 collar which is 25.5".
So for a price of £79 I thought the shirt would be something special.
Well it was, arrived in the most beautiful claret packaging and I proceeded to unpack my new 16.5" collar shirt and it fell out onto the table in a mass of material that was substantial beyond anything I'd ever seen before in a shirt.
Material felt nice and warm/smooth in brushed cotton. Collar fitted fine..... Well all that was missing was a checkered Clown suit as it fitted like a sack. I am 6ft and 13 stone so not small. The arms are one size fits all at 36" and floundered down over my fingers. The rest of the shirt draped like a shroud. Well it's certainly a fuller cut and has plenty of material.
So the shirts will fit you beautifully in the collar but will land on the rest of your torso like a Parachute.
ABSOLUTELY RIDICULOUS SIZING AND DESIGNED FOR GIANT GORRILLAS.
Also not only do you have to post back at your own expense, they deduct a £7 administration fee. So £7 postage, £7 to send it back and £7 to tidy the sum spent to £21.
Merry Christmas 🤶
December 19, 2024
Unprompted review
Reply from Cordings of Piccadilly
Thank you for your feedback, and we are glad to hear that the packaging and the quality of the fabric made a positive first impression.
We are sorry to hear that the fit wasn't right for you. Our country shirts are intentionally cut with a fuller, more generous fit; this is by design, rooted in a longstanding country clothing tradition that allows for ease of movement when out and about, whether that's over layers in the field or tucked into breeches. We do appreciate, however, that this style of fit is not to everyone's taste, and we are sorry that it wasn't made clearer to you before purchasing. It is certainly something we will take on board when reviewing our product descriptions.
We do, however, need to address the mention of an administration fee, as we want to make sure there is no confusion here. Cordings does not charge an administration fee on returns, and we are not sure where this figure has come from. We would encourage you to get in touch with us directly so that we can look into this for you and ensure that any return has been processed correctly. Please email shop@cordings.co.uk
We monitor and respond to customer reviews via Feefo, where reviews are verified against genuine purchases. You should have received a Feefo review request following your order. We do not routinely spot reviews on Trustpilot, so we apologise for the delay in responding here.
Ignore customer instructions.
Nice shop but I specifically asked the m to ship to my address in Canada but NOT to use UPS for the shipping.
Cordings used UPS who don’t deliver to rural addresses this area and don’t have a pickup point.
Cordings…I said NOT UPS for a reason.
October 25, 2024
Unprompted review
Reply from Cordings of Piccadilly
Thank you for your kind words about the shop, and we are sorry that your delivery experience was such a frustrating one.
We completely understand your annoyance, and we owe you an apology. At the time of your order, UPS was the only courier option we had available for deliveries to Canada, and this should have been communicated to you clearly when you raised your concern, particularly given that you had specifically requested we avoid using them.
We are pleased to let you know that we have since moved to DHL for international deliveries. We would hope you will consider shopping with us again.
We monitor and respond to customer reviews via Feefo, where reviews are verified against genuine purchases. We do not routinely spot reviews on Trustpilot, so we apologise for the delay in responding here.
Great products and great services !.
Great products and great services !.
Just received 4 pairs of corduroy trousers they really are the best quality available both cloth and tailoring, I’ve just parted company with cords I’ve owned for many years due to expanding waistline,and sadly they are still in great condition this just proves that clothes from Cordings really do last giving value for money.
November 14, 2024
Unprompted review
Just taken deliver of a corduroy jacket…
Just taken deliver of a corduroy jacket which I ordered on line. Beautifully made, perfect fit, this is my second Cordings jacket. Excellent value for money and impeccable quality.
November 1, 2024
Unprompted review
SUperior Product and service!
Just ordered and received three gorgeous silk cravat's from Cordings of Piccadilly. Thoroughly love them and the delivery time it took to receive them in the USA... just 5 days... is superior! Couldn't be more pleased!
October 31, 2024
Unprompted review
Received my order this week
Received my order this week, 5 day turnaround (I'm in Los Angeles, California)! Purchased a tweed hacking jacket and a cravat (ascot). Excellent quality, as well as great service. $35.00 shipping seemed very reasonable. Highly recommended, buy with confidence!
August 6, 2024
Unprompted review
It’s Now 5 Stars!!
It’s now 5 stars as promised as bespoke options on certain clothing items can now be discussed.
Well done Cordings!
May 18, 2024
Unprompted review
Reply from Cordings of Piccadilly
Thank you for your kind words about our range, and for taking the time to share your feedback.
We do understand the frustration of not always being able to find your size, and we want to be as helpful as we can here. Our jackets are sized up to a 50R and our trousers up to a 44" waist.
For customers whose measurements sit outside of our standard sizing, we are happy to discuss bespoke options, so if that is something that appeals, please do not hesitate to get in touch with the team directly and we would be delighted to talk you through what is possible.
We hope to welcome you into the store in due course.
Very Happy with the speed from order to…
Very Happy with the speed from order to pick up just 1day and the quality is exceptional,I bought a pair of corduroy trousers and I will be purchasing more in different colours.
May 9, 2024
Unprompted review
How customer service should be done
Walking into Cordings alone is a great experience. It’s a beautiful place to shop. The ground floor lulls you into thinking there isn’t much there but we were greeted by Antony who took us downstairs where they had a truly impressive range of everything from hats to full three piece suits and the most beautiful coats I’ve ever seen to accompany them.
We gave Antony a fairly tight brief for my wedding suit and he was nothing short of amazing. He was superb. I got exactly what I wanted, all tailored to me on the same day and I ended up buying matching socks, braces and some other shirts just because the quality was so good I couldn’t not.
I’ve since ordered more shirts as the brushed cotton gingham items are so warm and comfortable and look fantastic that they’re pretty much the only shirt that I need these days
December 1, 2023
Unprompted review
Tiverton Jeans
Tiverton Jeans
I ordered these jeans expecting something akin to the previous versions of jeans I have purchased from Cordings.
Nothing in the description suggested otherwise.
These jeans are cut differently to the usual straight leg version. There is a lot of material around the hip and thigh and as a result are very baggy and tapered.
Definitely not to my liking.
Consequently they have been returned and I am out of pocket for postage costs ( customer service offered free return postage but I had already purchased).
£15 needlessly spent on postage because of insufficient/inaccurate product description.
November 30, 2023
Unprompted review
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