Corebridge Financial Reviews 

My experience with Corebridge Financial has been beyond unacceptable. Insurance companies already have a reputation for delaying claims and hiding behind bureaucracy, but Corebridge has taken it to another level.

After my mother passed away, I submitted their confusing five-page, fine-print Death Claim form in February 2026 as the sole trustee, along with every required document, and requested a full payout of her annuity. Her mandatory distributions immediately stopped, yet three months later I still have not received the funds.

The claims process feels intentionally designed to create delays. We spent over a month going back and forth correcting portions of the form until I was finally told everything was complete, approved, and that I should expect a check within 10 days. That never happened.

What they do not tell you is that the Claims Department will not contact you if there is another “issue.” You are expected to discover the delay yourself by repeatedly calling them. Conveniently, that means they continue holding — and profiting from — your money while you wait. Every time I called after the promised payment date, there was suddenly another excuse.

Customer service representatives are extremely friendly, but nothing actually gets resolved. Supervisors are no different. I was repeatedly assured that my claim was “being processed” and promised callbacks that never came. When I requested direct communication with the Claims Department, I was told there is no way for customers to speak with them.

At this point, I believe the process is intentionally obstructive and misleading. The company acts as though the money belongs to them and that beneficiaries are inconveniences rather than customers entitled to funds that are legally owed to them.

I am done wasting time with excuses and will be contacting an attorney. If others are experiencing similar treatment from Corebridge Financial, I strongly encourage you to document everything and consider legal counsel as well.

The website is horrific. Do not create an account online here. Says I have an account but then says I dont.

Been trying to roll over my retirement account from Corebridge for past two months. They are experts at stall tactics. Customer Service gives you a different excuse each time you call.
My patience has run out.

I wish I could give a negative star! This is the worst company to deal with. If I was you, I would run fast from this place. They are the absolute worst. Ever since MARCH OF 2026 I’ve been trying to withdraw & not only never receiving the paperwork when I finally get the paperwork emailed & printed out, completing all the documents, they send one payment from one account & claim i didnt complete my second account is why i didnt receive the full amount. Then when they finally send the second account it was taxed well over the 25% so I was shorted 260 dollars on the 1014.00. This company need to be shut down burned down anything other than OPEN!! It’s horrible! So glad I no longer have to deal with these scammers. You will pay for what you do to PEOPLE! Good riddance!

I wish I could give negative stars! The most horrid customer service ever! Stall tactics, delays, hour long hold times, no call backs, supervisors seem to never be available to speak to, every person we speak to can’t answer the question, need this approval or that approval (not true-actually confirmed by one person we spoke to, but never called us back). Every monthly withdrawal and one time withdrawals are late. DO NOT USE THIS COMPANY! RUN FAR AWAY! The longer they stall, the more interest they make!

Please please read the reviews here...every word is true.i spent 2 MONTHS trying to transfer my wife's 403b out of here. I did the transfer after trying to get a simple answer regarding her 1st(required) withdrawal..NOONE COULD ANSWER THE SIMPLEST QUESTION ON THE PHONE..it occurred to me that i better remove all funds in case my wife pre deceases me..there's no way i'd ever get the $ out..it was a nightmare of excuses that took hours and hours to resolve..i finally wrote a well chosen email to Terri Fiedler the president of the retirement division who was helpful getting it done..but with pain and agony the whole way..start now and TRANSFER OUT.

If there was a negative number I would give it. They are the worst company I have dealt with, and I have dealt with many. Every time I call they come up with a problem that delays my payment. And it is my own money that I’m taking a loan from, not theirs! And I was going to pay back my own money. Not very helpful, it’s like the current agent does not know what is going on with what has transpired previously. And every time I call it takes at least an hour on the phone to get an answer, which is usually “we will call you back if it has been approved “. The icing to the cake? They call me back at 5 in the morning! I have documentation with names of all my calls so they can’t deny anything. DO NOT DEAL WITH THIS COMPANY UNLESS YOU WISH TO TORTURE YOURSELF!

I did have an issue with them, after their customer service rep contacted me after initial review the policy was immediately in underwriting and paid out ..I'll give this customer service agent her due and she promptly fixed my issue ..thank you ..their other customer service ppl were not as helpful that's why I'm only doing a 3 star.

Wish I could give a 0 star. Their website is absolutely terrible. I can never get on the website. It always says that my phone has been blocked from their website for whatever reason so I have to go on a private browser . And then just now when I logged in, I had absolutely no information under my account. Literally nothing was there.Their payment processing system is the worst. I haven’t had this life insurance policy for that long so I’m thinking I’m probably just gonna switch companies.

Honestly just being able to talk to a person every time I called. From the beginning the initial process of filing the claim something I’ve never done was made easy for me during an already difficult situation. Everyone I spoke with was very helpful and clear on what to do and how to fill out the paperwork. What delayed the process was on my end the funeral home that was recommended to me was an awful experience so the death certificate took longer than expected but once i received it and submitted the paperwork it only took 7-10 business days for them to receive and review it and from that it only took days for me to receive our life insurance payment. Truly blessed that this process was pretty straightforward. Thank you Corbridge financial.

The first time I tried to call customer service the agent pretended she couldn't hear me but coincidentally every time I pressed a 0 she said hello again but nothing had changed after 4 times of this I said Yeah I think you can hear me. She seemed panicked and hung up. Yup it was 5 minutes to 5pm. She probably just didn't want to take the call.

The second time I called, agent did not escalate me to manager who had ability to forward my issue's process- total run around followed by a bill even though I said I never approved renewal nor received notice of auto renewal; she asked my address and I told her to tell me what address they had on file but she refused and wanted me to tell her. I could hear her keyboarding as soon as I told her. I suspect they had an old address and know I never received auto-renewal but she said they sent it. HOWEVER, I never received anything. She said it was not registered mail either. She said I would get 1 of 3 months back but I have yet to get any refund to my bank account. I requested 3 months refund and have not gotten anything back.

The third time I called I was finally escalated to a manager who said he had capability to cancel policy and escalate even higher for review for full refund. He said my account showed as cancelled and it would take 2 days for review and 5 business days for a check with refund; a few minutes later he said it's 5-10 business days for review/check; a few minutes later he said it's 10 days for review/refund. A few days after that, I get a letter in the mail saying I have a payment due early May, literally after they deducted at the end of previous month!!! It all is very sketchy, unethical business practice & I am conferring with my attorney on legality. I demand my refund as I did not authorize an auto-renewal.

The application and the process did not take long.

Man I wish I would have read the reviews for AGL before investing over $20K over the last decade as a loyal customer with a company that may honestly, not even exist! The ONLY way they allow you to communicate with them is via fax (sketchy!), you can never get an answer or resolution - even when you "escalate" your call to a supervisor (sketchy!), every action or inaction on their side seems to be the fault of their anonymous "underwriting department" (SO sketchy!), and on top of the 30+ minute hold times to speak to a supervisor, I was hung up on three times! Thank god I didn't die with this plan, leaving my family members to deal with this ridiculous nightmare! If you're looking for insurance, look elsewhere...and if you already think you're covered - think again!

Corebridge was awful. The process is complex and when I made a mistake and had to send in new corrected documents, they put my claim back to square one, which is another 10 days to process. It took six weeks to process, which continual calling to check (always to a call center, I never spoke to a claim processor) and I still haven't received the check. Turns out they do not have a tracking number -- they send a sizeable check through the regular mail service WITHOUT a tracking number! So not trust your family's insurance policies with this terrible company.

This company has been nothing more than a nightmare to deal with. I have been trying to close my account out for 8 months now. The customer service is horrible and the phone system they use is no better. You can't hear them when they are talking to you because the phone goes in and out. If you tell them you cant hear they will transfer you to someone else and request you to re-verify everything just so you can have trouble hearing them too. Horrible company and I do not recommend any person to sign up or let them handle anything of yours. They make it so complicated to do simple things that you just want to throw your hands in the air and say never mind I don't want you to give me my money.

I dislike the wait time of processing the initial request to write under Corebridge. I submitted my request on April 6th 2026 and still have not gotten my writing number or code to write polices with Corebridge BUT I have gotten two request to do these surveys which is weird because it says welcome to Corebridge but the most important information has not been communicated with me and that's my writing code/number.

I am in the middle of trying to file a claim for Insurance on a Trust Account in the name of our mother who passed away over 5 months ago. It has been nothing less than a nightmare, from speaking with people overseas, spending countless $$ on overnight documentation when after the umpteenth call I could have just faxed them. I have also been told that documentation has been mailed to my address, re-verified my address yet still never received any mail from the company. I'm going straight to corporate in Houston as this is getting old and holding up my final settlement of her estate. I'm ashamed that his company is from my hometown.

Describing the attempts to obtain information or work with claims from this company more than deplorable. If there is any way to avoid it, do so. IF there is ANY type of complication contemplate legal intervention at the outset.

I’ve spent weeks trying to roll my IRA from corebridge. This should have been a very easy process, rolling a IRA to an another IRA. Customer service is horrible! Every time I call I get a different excuse as to the hold up. Representatives are rude. I’ve been told 3x’s someone will call me back and not 1 returned call. BEWARE of this agency!