Cosmo Cleaning Reviews 

19
TrustScore 2 out of 5

2.0

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Company details

  1. Cleaning Service
  2. Carpet Cleaning Service
  3. Cleaners
  4. House Cleaning Service

Information provided by various external sources

Cosmo Cleaning provides variety of cleaning services for your home or office and we work to a high standard in response to satisfy the needs of our customers. Our services include: carpet cleaning, rug cleaning, upholstery cleaning, curtain cleaning, regular domestic cleaning, end of tenancy cleaning, after builders cleaning service, power jet washing, black mould removal, steam cleaning and deep cleaning of wet rooms and kitchens.


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2.0

Poor

TrustScore 2 out of 5

19 reviews

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2.0

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(19)

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Rated 1 out of 5 stars

I WOULD ACTUALLY LEAVE A BELOW 1 STAR

I WOULD ACTUALLY LEAVE A BELOW 1 STAR, basically the lady did almost nothing I requested to be done she was there for 3 hours and cleaned a refrigerator and THATS about all , she spent the rest of the time on her phone and I don’t know what else. Extremely disappointed would never recommend this company to anyone and l also they have not fixed my dispute in anyway !

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing results

Nicky cleaned our bedroom carpets and stair and landing carpets this morning. They look as good as new. I will be getting him back for the rest of the house!
All set for Christmas!

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Such a good service

Such a good service, they removed black mould from our bathroom and did a brilliant job. Would totally recommend them!

April 26, 2019
Unprompted review
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Reply from Cosmo Cleaning

Dear Georgia,

Thank you for your feedback, we really appreciate that!

The main issue in most domestic bathrooms is lack / not enough air circulation, this cause damp and mould problems.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Brilliant job

Brilliant job. Very happy with result. Warm people that take pride in their work. Enjoying a mold free and clean place to live as an outcome of cosmo cleaners involvement. Huge thanks!

September 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great cleaning job

Christo did a great job cleaning an impossibly stained carpet wth great results. Highly recommended. Many thanks, Gloria Sherrington

September 6, 2018
Unprompted review
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Reply from Cosmo Cleaning

Dear Gloria,

Thank you for your positive feedback!

Kind regards,
Cosmo Cleaning

Rated 1 out of 5 stars

Do not use!!!

Do not use this company! I paid £175 for a 1 bed/1 bathroom flat for an end of tenancy clean. The cleaners were there for 5 hours when it should have been 3, they could barely speak English so I couldn't get much out of them apart from "not finished yet", I even waited in my car for 2 hours towards the end as I was told it would be another half an hour. Complaining to the company all I get is excuse after excuse with no real reason as to why the property was left in such a state and keep offering to do a free re clean which is not required now as the landlord paid for an actual professional to finish off their dirty work. Not sure why they would offer a 72 hour guarantee re clean if they are such a professional company it should have been done properly the first time round. One of the cleaners sat in his van the majority of his time leaving just one cleaner to clean the flat. My landlord had sent me photo proof of the disgusting aftermath of the cleaners being there. I did not pay any additional costs for cleaning of walls, yet they had cleaned the walls without consent and not removed products which has now damaged the paint work, also not removing cleaning products from the oven which has also damaged it and been advised today that one of the hobs is now not working. My landlord has deducted £200 from my deposit due to this lack of work and damage. They refuse a refund, I even tried to be fair and asked for at least 50% instead of full but still refusing. They are not professional and my 3 year old niece would have done a better job!! Working for a high end business I was able to do a credit check on them, and with a result of 30% out of 100% that said enough to me! They are fraudulent and unfair and I can not advise enough to stay well clear of them! Dust was left on the window seal, skirt boards not cleaned, bathroom tiles not cleaned or radiators. Absolutely disgusting!! Their approach and the way they deal with complaints is extremely unprofessional and rude!!

March 29, 2017
Unprompted review
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Reply from Cosmo Cleaning

Dear Kaylee,


We are sorry that we could not find satisfactory way to sort out the problem. Further to your queries we offered immediately free of charge re-clean service as they are just a few minor issues which are our responsibility to rectify.

Further to your questions:

1. We are sorry that service took longer than we quoted roughly 3 hours. One of the cleaning operatives offered to give you notice and call you 30min before completion, but you decided to wait for them to finish on place. The cleaning service took longer then expected because of the condition of the property - a heavy burnt and greasy free standing double oven, hobs, extractor, moldy fridge / freezer. Clearly some animals : dogs or cats were living in the property because of smell and animal hairs / fur were all over the place stacked on skirting boards, radiators, walls, cupboards and wardrobes. 2 x cleaning operatives were working for 5 hours including professional cleaning of carpet for total cost of £175.00 we think is reasonable.

2. Both of the cleaners appointed for the job are experienced and have been working for the company for 5-6years, so we would not classify them as non English speakers. One of the cleaner had two breaks for 5-10 min in one of which he sent to us photos from the property to show the state and condition of it.

3. Landlords deposit deduction of £200.00 covers - £80.00 for paint and other materials and rest is for labour - some redecoration / renovation works. You asked us for full refund of £175.00 to cover your partial lost of deposit, we do not think it is fair. Black mould may damage wall paints and surfaces, we have not been paid or asked to do black mould removal service, so areas which were affected were be treated by a third party.

4. Painted walls were just hoovered as much as possible because of animal hairs and fur, we did not clean them.
Our initial written quotation mentioned that cleaning of painted walls is not included in service cost.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Excellent service, highly recommend.

High quality service, cleaned very stubborn stains on a well used carpet to look as good as new. Also gave a new lease of life to our chairs and sofa's, would use in the future and happy to recommend.

March 14, 2017
Unprompted review
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Reply from Cosmo Cleaning

Thank you for the excellent feedback and your business!
We will be happy to assist you again if you need any professional cleaning service.

Best Regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Great service

Our furniture looks almost like new , great service , good price and excellent results
Many thanks

February 23, 2017
Unprompted review
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Reply from Cosmo Cleaning

Dear Carol,

Thank you for the positive review!

It is a great pleasure to hear that you are satisfied with upholstery cleaning service. We will be more than happy to assist you again if you need of any cleaning services in near future!

Best Regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Looks like a brand new suite

I had my sofa and two chairs It absolutely like. Abrand spanking new suite. the worked really hard and was polite and really nice I would highly recommend him to clean your sofas be it leather or upholstery

January 19, 2017
Unprompted review
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Reply from Cosmo Cleaning

Dear Sheila,

Thank you for your feedback about our leather upholstery cleaning service.
We will be happy to help with any other professional cleaning service when you need.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Great service

Thorough cleaning, easy to reach and very helpful staff.

August 2, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear George,

Thank you for the positive review and your time.
We are more than pleased to have you as a satisfied customers.

Kind regards,
Cosmo Cleaning

Rated 1 out of 5 stars

Terrible cleaners, would never recommend, you couldn't even tell they had cleaned.

I urge you not to use Cosmo cleaners. We paid £110 for an end of tenancy clean on our 1 bed/1 bath apartment, the cleaner arrived with minimal products - 1 cloth and 1 spray. He could not speak English so I couldn't communicate with him. When we came to review the flat, there was a layer of dust on all skirting boards, light switches and around the edges of the carpet.
The extractor fan in the kitchen had marks all over it, and the sink was dirtier than how it was left. The was bits left all over the window sills and the Windows hadn't even been touched let alone cleaned. The bath had shoe marks all over it where he had stood!
When I rang to explain this had happened they agreed to send someone back this next morning to redo the flat - the same cleaner turned up and proceeded to make excuses as to why it was left like this, one of his excuses being he didn't have enough cleaning products and his Hoover wasn't very good!!!! He then said that he could only stay for 30mins-an hour - so NOT a full clean.
We have been refused a refund. Our tenants were moving in that afternoon so we had no choice but to welcome them to a dirty flat.
I am so disappointed in this company and feel that it is not a professional company and urge you not to give your money to them and to find a more certified company.

July 19, 2016
Unprompted review
Cosmo Cleaning logo

Reply from Cosmo Cleaning

Dear Stephanie,

Thank you for the feedback. We agreed that re-clean service will be offered free of charge and the cleaner worked for more than one and half hours (not 30min) this morning to sort out the cleaning issues and improve the standard of cleaning. You have been informed in advance that cleaning of wall marks on painted walls is additional service and we cannot include this in same cost (£105.00 for end of tenancy cleaning of 1 bedroom / 1 bathroom flat including oven cleaning). If standard vacuum cleaner cannot do the job, then professional cleaning of the carpeted area will significantly improve it. However this is additional service which has not been requested.

Moreover the re-clean service has just been started when you demanded refund this morning, you were there together with the cleaner and as far as we know there were not any cleaning concerns at the end of the job.

Customer care department will contact you if we can assist you further.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Very good service for a very good price

I would recommend them as they did a fantastic job and the house was spotless. The kitchen, oven and hobs looked like new as the rest of the appliances and rooms

June 28, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Monica,

Thank you for the positive review and excellent feedback! It is always nice to know that our customers appreciate the job we do. We are looking forward to hearing from you when you require professional cleaning service.

Kind Regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Great service from start to finish

I had a really fantastic experience from the first to the last.

Unlike other agencies if approached Cosmo Cleaning were really on the ball and delivered a realistic yet competitive quote for the work. I needed an end of tenancy cleaning and to say they were thorough is an understatement. They were extremely conscientious delivering fantastic results.

I cannot recommend them more highly.

June 8, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Katie,

Thank you for your time and positive review! It was pleasure working for you as a customer.
Hopefully we will have chance to provide you cleaning services soon.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Brilliant end of tenancy cleaners

Chris and his team did an outstanding end of tenancy clean for us yesterday. Nothing was forgotten and all appliances cleaned too oven, fridge etc. I would most definitely use them again and their price was in some cases half what other companies were charging. Thankyou Chris and team.

May 19, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Tracy,

Thank you for the excellent review and feedback! It was pleasure to work for you and your family on this occasion.
We will be glad to help you again in near future when you need cleaning service.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Thorough clean and fantastic service

I booked Cosmopolit Cleaning at short notice but luckily was told cleaners were available (on a Sunday too!).

The service was nothing short of exceptional. Cleaning lasted longer than expected but that was so they could do a thorough job. Carpets were shampooed, all surfaces, furniture and fittings cleaned immaculately.

I couldn't have asked for anything more. Slight premium compared to other companies but more than worth it. Would highly recommend.

May 17, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Anuj,

Thank you for the positive review and your time!

We will pass your comments to our cleaning team and we look forward to work for you when opportunity comes.

Kind regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Excellent service

Cosmo Cleaning did an after tenancy cleaning for my 1-bd flat. They were clear in communications, prompt, and did a very thorough cleaning. I especially appreciated their flexibility in using sugar soap for walls and steam-cleaning the upholstery as I requested.

March 21, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Madam,

Thank you for the excellent feedback! Customer satisfaction is our priority and we will be happy to help you in future when it comes to deep cleaning service.

Kind Regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Excellent service

I can't fault this company, arrived on time and did an excellent job. Recommended!

March 15, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Graham,

Thank you for your time and positive review!

It was a pleasure working with you, we will pass your feedback to our team of cleaners.
I hope you will be in touch with us to service you again in future.

Kind Regards,
Cosmo Cleaning

Rated 5 out of 5 stars

Amazing job from Chris

It is the best cleaning agency I have ever seen! Very professional and well educated.
I have called them twice and never regretted. My flat was full of moisture because there is no ventilation in the bathroom and kitchen and I was a bit desperate to be honest but Chris did an amazing job and removed everything. My flat looks brand new now it is a relief and worth the money!
Noting to say more just try them and you will see by yourself.

March 9, 2016
Unprompted review
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Reply from Cosmo Cleaning

Dear Sam,

Thank you for the excellent review!

It is a great pleasure to hear that you are satisfied and we helped out in this delicate situation.
We will be more than happy to assist you again if you need of any cleaning services in future!

Best Regards,
Cosmo Cleaning

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