My daughter was helping me sort out my classroom during the holidays and she spoke to a guy called Nathan? He kept asking for her LinkedIn... She's 13... Really creepy behaviour. Won't use.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A big thank you to Benjamin Harris for his fantastic customer service. He made a real effort to keep me updated throughout the process, especially as my order was taking longer than I had hoped. Ben... See more
Costcutter - Hoddesdon Under new management for a couple of months now and it's definitely rating 5 star reviews. Excellent choice of products, including Co-Op products. Prices to suit everybody... See more
We had issues with an item that had been delivered elsewhere - Abi Hart dealt with our query with efficiency, keeping us updated through the investigation and remedy. Excellent service - thank you A... See more
Company replied
Company details
- Furniture Wholesaler
- Bar Restaurant Furniture Store
- Educational Supply Store
- Office Equipment Supplier
- Office Furniture Store
- Outdoor Furniture Store
Written by the company
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Contact info
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, United Kingdom
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
3.8
Great
170 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful
After informing Seated Furniture that we had one set of fittings missing, this was soon rectified with the assistance of the helpful and friendly Customer Service Manager.
March 17, 2025
Unprompted review
Reply from Cost Cutters UK
Thanks for sharing your feedback! We're really glad our Customer Service Manager was able to quickly help with the missing fittings. If you need anything else, feel free to reach out—we’re always happy to help!
Excellent 👍 buy.
I brought my first Childminding resources from CostcuttersUk, speedy delivery, and great quality.
A very happy returning customer.
March 18, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your lovely review. We're very happy to hear that you were happy with the quick delivery and quality.
Great Customer service
We received a faulty board, but Abi in customer service was amazing! She quickly arranged a free replacement and collection with no hassle at all. The boards themselves are of excellent quality and look absolutely fabulous. Fantastic service and a great product—highly recommend!
March 18, 2025
Unprompted review
Reply from Cost Cutters UK
Hi, thanks so much for your kind words! I’m really sorry about the initial issue with the board, but I’m glad Abi could get everything sorted for you quickly. It’s great to hear you’re happy with the quality of the boards, and I really appreciate your recommendation. If you ever need anything else, don’t hesitate to reach out!
Fantastic Service
Abi Hart at Seated Furniture has been fantastic, unfortunately we had a part missing from the product we ordered but this was resolved quickly and efficiently.
March 7, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your wonderful review! I'm really happy to hear that we were able to resolve the issue quickly for you.
Great products, prices and customer service.
Have ordered many times for our childrens day nursery and prices and delivery times are good. Did have an issue with an item arriving damaged and it was solved within a day! Customer service staff are pleasant and efficient. Great range of products too!
March 17, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your great feedback! I’m happy to hear that you've been pleased with our prices, delivery, and product range. I’m also glad we could quickly resolve the issue with the damaged item.
Highly Recommend…
We have used Costcutters a number of times over the years for our school desks and chairs. They always keep us updated on the progress of our orders.
Recently we purchased the wrong size of chair and they have arranged for the uplift and re-order of the correct size. Couldn't be more grateful. Thank You Vicky. Would certainly recommend.
March 5, 2025
Unprompted review
Reply from Cost Cutters UK
Thanks so much for the great review! We're so glad to hear you've had a positive experience with us over the years. Glad Vicky could help sort out the chair size mix-up for you! We really appreciate the recommendation and look forward to helping you again in the future.
Abi Hart provided us with great…
Abi Hart provided us with great customer service
March 13, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your kind words! We’re delighted to hear that Abi Hart provided you with great customer service. We’ll be sure to pass on your feedback, as we know they’ll appreciate it.
Great value and service
We’re delighted with the chairs we ordered from Cost Cutters and they were very good value. Abi Hart was very quick to respond to my queries and she was very helpful which was the main reason I ordered from this company. The men who delivered them, Jas and Jag of T C Group, were very helpful. They had to put 23 chairs together and fit 31 to be disposed of into their van, and they were professional and cheerful throughout. Everyone gave me positive feedback, about them and about the chairs. Would recommend this company.
March 6, 2025
Unprompted review
Reply from Cost Cutters UK
We're delighted to hear that you're pleased with your chairs and found them to be great value. It's fantastic to know that Abi was able to assist you so efficiently – we’ll be sure to pass on your kind words to her.
We haven't received our order.
We haven't received our order.
We were given a delivery date.
We weren't informed this had changed.
No contact.
Had to ring to be told stock had not come in yet.
Hadn't been told the items ordered weren't in stocks.
Yet to receive order.
February 12, 2025
Reply from Cost Cutters UK
We deeply apologise for the significant delay with your order. We understand the inconvenience this may have caused. We have been keeping you informed via email, and unfortunately, our supplier experienced a shipment delay, which has affected the estimated delivery time. Please know that I will personally monitor this situation and will follow up with an email containing my contact details to ensure any concerns are promptly addressed.
Fast delivery
Fast delivery, good customer service when there was an issue and that was resolved really quickly ! Happy with the product
February 25, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our delivery and customer service. It’s always our goal to resolve any issues quickly and make sure our customers are happy. We appreciate your feedback and are glad you're satisfied with your product.
Quick delivery
Quick delivery. Easy to order. Good service & follow up.
February 14, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your kind feedback! We’re thrilled to hear that your experience was positive, from the easy ordering process to the quick delivery. We appreciate your support and look forward to your next order!"
Best value for money quote
Best value for money quote. Great customer experience and no nonsense fast delivery time. Cost cutters really do take some beating.
February 24, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. At Cost Cutters, we always strive to offer the best value and top-notch service. We're glad we could meet your expectations with fast delivery and no-nonsense service.
Good service
The benches we ordered are of high quality and were delivered really quickly. When I requested a VAT receipt the staff responded promptly and were generally very helpful, in particular Abi.
March 3, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your wonderful feedback! We're so glad to hear that you're pleased with the quality of the benches and the quick delivery. It's also great to know that our team, especially Abi, was able to assist you promptly. We truly appreciate your kind words and look forward to helping you again in the future.
Abi Hart was fantastic in solving an…
Abi Hart was fantastic in solving an issue with delivery and their suppliers. Very professional.
February 18, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your review. We're happy to hear that Abi was fantastic at solving the issue.
Faster than promised
Faster than promised - superb communication and very rapid delivery.
February 13, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your review. We're glad that the delivery so quick and that communication was good.
I experienced some difficulties paying but …
I experienced some difficulties paying online. The support I received to process the payment and check I was happy with my order was very good
February 12, 2025
Unprompted review
Reply from Cost Cutters UK
Thank you for your feedback! We're glad our support team could assist you. Let us know if you need any further help!
Memorial bench and plaque
I had ordered a memorial bench and inscription plaque
The order was completed and sent out within 2 weeks.
Very happy with the quality and and customer service.
February 12, 2025
Unprompted review
Reply from Cost Cutters UK
Hello. We're thrilled to hear that you're happy with our quality and customer service. Thank you for your kind review.
Rapid delivery
February 12, 2025
Unprompted review
Reply from Cost Cutters UK
Many thanks for your 5* review. We're glad to hear that the delivery was quick. We look forward to working with you again.
Fantastic Service
Fantastic service we were kept up date all through the process and delivery was prompt and hassle free.
January 17, 2025
Reply from Cost Cutters UK
Thank you for your kind words! We're glad you had a smooth experience and appreciated the updates. We look forward to working with you again!
Reply from Cost Cutters UK
Thank you for your kind words! We look forward to working with you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.