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Costway Canada Reviews 1,546

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 878 reviews, reviewers had a great experience with this company. Many customers are consistently satisfied with the products, often finding them to be of good quality and exactly as described on the website. The pricing is frequently highlighted as excellent, with many appreciating the value for money, especially during sales. Delivery is generally prompt and efficient, with items arriving in good condition and within expected timeframes. However, some people mentioned issues with orders arriving in multiple, sometimes separated, deliveries, and a lack of clear communication regarding tracking information. A few other people also felt that the quality of certain products was not up to par, citing issues like flimsy parts, damaged items upon arrival, or products not meeting expectations in terms of size or durability.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value, often praising items as... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising products as top quality, amazing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers reporting quick and timely... See more

Price

Users generally express satisfaction with pricing, often finding products to be a fair and reasonable cost,... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction and confidence in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

3 Boxes delivered on three different days , assembly took about three hours, not difficult but a few screws or stripped. Table is smaller than expected-quite narrow. Could’ve been a little wider. Chai... See more

Company replied

Rated 4 out of 5 stars

Umbrella is as expected. Seems pretty sturdy, we'll see once we start using it this summer. Feels like good value for this umbrella. Great colour selection as navy was hard to find at other retailer... See more

Company replied

Rated 4 out of 5 stars

Fast shipping, product looks like it quality. wifi connection is a pain if it gets done at all. Instructions could be improved for remote. 13 feet of line is restrictive. all things considered I am a... See more

Company replied

Rated 4 out of 5 stars

Products are good and customers satisfied. Problem is with shipping since orders are noted to be delivered but the complete order is not delivered and arrive days later. Tracking info cannot be access... See more

Company replied


Company details

  1. #4 of 4 best companies in Outdoor Furniture Store
  2. #6 of 6 best companies in Appliance Store
  3. #1 of 3 best companies in Baby Store
  4. #8 of 11 best companies in Furniture Store

About Costway Canada

Written by the company

Costway Canada Banner

About Costway.ca

Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.

Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.

Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.

Choose Costway.ca for quality, value, and a better home lifestyle.

Our Promise to You

Written by the company

Trust keeps us always by your side!
Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.

Shipping and Warranty Guarantee

Fast Free Shipping & 30-Day Return

Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations. A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.

Contact info

Promotion box for Costway Canada

Get C$250 Coupons for Your Orders!

Plus free shipping across Canada on all home furniture & decor items!

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Defective product right out of the box. Minimum of 30 days to rectify issue

Originally, I received my order in a timely manner. However, when I opened the package I found there to be a major electrical issue. I did contact Costway right away and received a reply after about 18 hours that they would need to contact the manufacturer to get the battery components replaced. This is projected to take an additional 30 days at minimum. Timeline to actually be able to USE the product from time of purchase to first time use will be nearly 2 months. Not completely Costway's fault, although I feel more could have been done to rectify the issue faster. Time will tell - as it stands, our summer will be half over by the time my kiddo gets to play with his new toy

May 15, 2026
Rated 5 out of 5 stars

First I panicked when I saw all the…

First I panicked when I saw all the pieces. I thought I’d never be able to put it together.
The directions were well displayed and easy to follow.
Completed it in one try !
I have two cats who are obsessed with it!
I highly recommend it !

May 16, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery! I love this AC ! Works great and is small what’s very important in our small bedroom.Not to noise compared to other two which we had before.

May 8, 2026
Rated 5 out of 5 stars

Pink canopy shelter purchased

Pink canopy shelter purchased. Construction is traditional stitched and reinforced tent material. The leg and structural supports/tethers are industry standard. Great colours that can be seen easily for kids, elderly or market vendors. Suggestion, longer anchor pegs if wind is an issue.

May 8, 2026
Rated 3 out of 5 stars

The furniture was great and the service…

The furniture was great and the service was good but the delivery (which we paid extra for) was terrible. They dropped the VERY heavy box at the bottom of our stairs (only 6) and no one rang the doorbell or knocked on the door. If I hadn't checked my e-mail after supper the box would have been on the street all night. My husband is 75 years old and we had to open the box and bring everything up in pieces. So I would highly recommend NOT paying anything extra for delivery.

May 8, 2026

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