Cosybunks.co.uk Reviews 

39
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Fast delivery and a beautiful bed, my little girl is over the moon, my husband managed to put the bed together by himself even though afterwards we realised it stated two people. So it was easy enough... See more

Company replied

Rated 4 out of 5 stars

Due to a problem with dispatching the bed arrived 5 days later than I anticipated, however I was kept informed of the delay by email. The bunk beds are excellent quality and were straightforward to... See more

Company replied

Rated 5 out of 5 stars

Cosybunks could not have made it easier to choose the right configuration for us and were delightfully professional and friendly throughout the buying process. The bunks were easy to assemble and look... See more

Company replied

Rated 2 out of 5 stars

Ordered mattresses as a marked special offer and price was reduced accordingly. When mattresses were in basket had ‘bundle’ in brackets but no other reference to what this bundle was on mattress’ web... See more

Company replied

Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Furniture Store

Written by the company

The best bunk beds, mid-sleepers, high-sleepers, gaming and guest beds in the UK. High-quality beds that bring a bit of magic and excitement to bedtime.


Contact info

4.2

Great

TrustScore 4 out of 5

39 reviews

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Replied to 100% of negative reviews

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4.2

All reviews

(39)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well done Cosy Bunks! Amazing service!

I had been let down by another company for a gaming bed. My son had saved up and was desperately waiting for it and had planned his first sleepover. I contacted Cosy Bunks and Elliott was amazing. He pulled out all the stops and managed to get me a delivery within 2 weeks. The bed was delivered today around 8am and fitted. The guys were great and the bed looks amazing (small double Trasman Pod) can’t wait for my son to come home from school today and see it. Well done Cosy Bunks!

October 12, 2023
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Reply from Cosybunks.co.uk

So glad to be able to step in and get you your bed Emily. Thanks for the lovely review.

Rated 5 out of 5 stars

Great product

Great product! My kid hasn't left her room since getting her new cosy bed. She can't wait to start having sleepovers with her friends.

October 5, 2023
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Reply from Cosybunks.co.uk

So pleased to hear that your daughter is enjoying her new bed Lee! We're sure that the sleepovers will be a great success!

Rated 5 out of 5 stars

speedy service and great communication…

speedy service and great communication and really well packaged. Also friend just slept on the mattress and she lved it.

September 26, 2023
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Reply from Cosybunks.co.uk

Thanks for the excellent review! So pleased to hear that you are happy with our service.

Rated 5 out of 5 stars

Bed Good

The bed is good quality and sturdy, and customer services were very helpful when there was an issue with my order. Slight delay in the delivery because of that but more than happy with the service. Recommended!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Customer service replied very quickly to a question I sent over the email, giving a very thorough answer to help with a specfic need. Grateful.

September 12, 2023
Unprompted review
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Reply from Cosybunks.co.uk

Thank you for the lovely review. Very happy that we could help, we appreciate your custom.

Rated 5 out of 5 stars

We absolutely love the gaming bed

We absolutely love the gaming bed, I wish I had one when I was in my teenage years!

September 2, 2023
Unprompted review
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Reply from Cosybunks.co.uk

Glad to hear that you're happy with your bed, James. We wish we'd had one too!

Rated 3 out of 5 stars

Disappointed with the construction of…

Disappointed with the construction of the drawers in the trundle bed. Very flimsy and poorly made.

August 24, 2023
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Reply from Cosybunks.co.uk

Hi Susan, sorry to hear the drawers on this item did not match your expectation, we will feed this back to the manufacturer.

Rated 5 out of 5 stars

Fast delivery and a beautiful bed

Fast delivery and a beautiful bed, my little girl is over the moon, my husband managed to put the bed together by himself even though afterwards we realised it stated two people. So it was easy enough do and instructions were clear. Feels sturdy so I’m hoping it’s durable as it feels and will last my little one a long time.

August 13, 2023
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Reply from Cosybunks.co.uk

So glad your little girl is excited about her new bed, Chloe!

Rated 5 out of 5 stars

Super helpful company as I messed up…

Super helpful company as I messed up the order and they called me to double check details. Very friendly and very happy with the bed…

August 3, 2023
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Reply from Cosybunks.co.uk

Hi Ingrid, thanks for your lovely review! Very glad to hear that you got the bed that you wanted and are happy with it. Hope to see you again in future.

Rated 4 out of 5 stars

Slight delay, but good quality items

Due to a problem with dispatching the bed arrived 5 days later than I anticipated, however I was kept informed of the delay by email.
The bunk beds are excellent quality and were straightforward to assemble, no bolts!
I will be purchasing another set of bunk beds shortly.

August 2, 2023
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Reply from Cosybunks.co.uk

Thanks for your feedback Rob, very glad to hear that you are happy with the beds. We're sorry that there was a slight delay with our carrier, although rare, we have taken it up with them and explained that we expect better for our valued customers.

Rated 5 out of 5 stars

Superb experience

Superb experience - the loft bed was easy to assemble and of great quality.

August 2, 2023
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Reply from Cosybunks.co.uk

Thanks Matthew, so pleased to hear that you're happy with your bed!

Rated 5 out of 5 stars

Very pleased with the bunk

Very pleased with the bunk. Friendly advice before ordering, bed was easy to put together. Happy to recommend

July 18, 2023
Unprompted review
Cosybunks.co.uk logo

Reply from Cosybunks.co.uk

Thanks Sam, happy that we could find the right bed for you.

Rated 4 out of 5 stars

Really helpful and quick

Really helpful and quick. Assembly pretty easy, though lining up the screws with the litttle metal thingies was a bit of a pain. Lovely looking bed and very useful. Thanks so much.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Customer care

Ordered without a problem until I made a mistake on the number of beds I wanted....quickly sorted by e-mail after the phone lines had closed,and money re-paid to me. Bed not put up yet, but will do another review on that if I can.

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, great bed for the kids

Quality service - good website, easy to order, the bed arrived three days after my order. It was relatively easy to assemble and is a great quality bunk bed. My daughters are very happy!

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy little boy with his bed

My nephew has a new cosy bunk and loves it! The price was great in comparison to others we’d looked at, and ordering was really easy. Arrived safe and sound, no issues.

January 10, 2023
Unprompted review

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