Cottman of Norfolk Reviews 

The staff was courteous professional skillful and fair

I really enjoy traveling to this location to have my vehicle serviced, I travel all the way from Eastern NC. Their work and skilled mechanic's adds years to the life of my SUV. The front desk woman is a joy to work with. Thank You Cottmans on Va Bch blvd!!

They were great! A fair price and they got it done fast! Great service all around.

Very honest, very nice, excellent service done on my 2006 range rover ! Great group of mechanics & staff! Thanx a millon Cindy!!! You the best babe!!

Awesome service!!

Very professional and friendly and the results were fantastic!!!

The service was good car is running great

Car was not fixed properly. Shortly after leaving it began leaking fuel. Quality Assurance was not complete.

We notified Station / owner the night prior we were returning vehicle, spoke to him personally on phone. Returned vehicle the next day at opening. Some hours later when we called to check on progress we were notified that they were happy we called as they didn’t know why car was back. This was about 3.5 hours into work day.

I feel that we should have went to the head of the line since we were a redo and certainly not have had to follow up on our own. If we hadn’t we would’ve more than likely had to wait another day as the car wouldn’t have been worked on.

Finally was offered nothing for the inconvenience. I don’t ask in these situations I wait to see if something is offered eg a future oil change etc.

In retrospect, if my wife hadn’t filled up the car immediately following with fuel the problem may not have been evident for some time. Was lucky we found out immediately. This was fuel related too so driving the car was not an option in my book.

Happy to talk but would not recommend Cottman at this point Not due to error and QA more to lack of proactive it’s the day following for a “redo.”

Joe Finn 757 708 6904

Very good service-You just are not correcting my name-which is ARDENIA -not ADRIANA

Enjoyed the company's hospitality

I had a complete motor change out done on my 04 F150. So far I have been very satisfied with the service. I had a small oil leak. They fixed the issue no problem.

Perfect clutch install in my 2005 g35 , but unfortunately upon leaving the shop I made it no less the 5 mile before having my infinity totaled... drove great until then 😐😐😐

They did a great job. Came in with a car that didn't run but walked out today with it running like a charm

Thanks for helping me to find out my problem!!when no one else seems to no what they was doing to find out we're my noises was coming from....

GREAT PLACE, HONEST PEOPLE, FRIENDLY AND WARM ENVIROMMEMT!! THANKS FOR ALL YOU DO!!

Debbie Brooks

When I first took my car to get a diagnoses on my engine I was told it was just a misfire in my engine which was a simple fix. I love and enjoy the service I was provided. So I went back to fix my drive side window which was stuck and stop working.I went ahead and got it fixed but was disappointed with this service because they did not specialized in windows and they took forever to figure out the issue.After doing my research and talked to other mechanic about fixing my window I was told $700 was too much to fix a car window because the parts was not as expensive has they charged. I paid two separate labor fee to work on the window and was told "You'll was doing me a favor" by not charging to program the window and pulling the door panel down to fix the window. I was under the assumption that by paying the labor to fix an issue everything that comes with getting the window to work should be included. I gave a 3 star because I felt like I was over charged.

HAPPY TO HAVE TAKEN MY TOYOTA RAV4 FOR TRANSMISSION REPAIR..
MY FRIEND RECOMMENDED IT TO ME AND AFTER MY EXPERIENCE I UNDERSTOOD WHY..
YOU CAN TELL THEY VERY NICE PEOPLE WHO CARES ABOUT THEIR CUSTOMERS CONCERNS AND WHO ARE WILLING TO HELP YOU IN ANY WAY TO MAKE SURE YOU HAVE TRANSPORTATION WHILE YOU CAR IS BEING FIX..
GREAT PROFESSIONALS, GREAT PEOPLE WHO MAKE YOU FEEL AT HOME.
BOB AND CINDY SINCERELY CARE ABOUT THEIR CUSTOMERS.

They do ok work but when I picked up my car their was a new problem that I should have been notified of early on. They wanted to charge more than 300.00 for. Charged me for a wheel alignment also but the new issue wouldve made that impossible to do.

work was good and efficient. good customer service. thanks

It is not a secret that little car......MGB.....1979....is A big fun car and I must drive it and drive it....so it is needy ...Again COTTMAN has gone the extra mile....i trust my vechels in the HANDS OF COTTMAN TEAM..... thank you for your family atmosphere, honesty, efficiency....