I telephoned yesterday morning because I wanted to go myself to buy the Brother SDX2250 Scan 'n Cut, rather than having it delivered. The ladies were all lovely when I went in and asked what I needed... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely brilliant 😊 They are my go to place for all my spare parts for the brother machines also any accessories I need. Monday afternoon I ordered a brother trolly bag and a few more accesso... See more
We drove to the shop in Lincoln where we were looked after by 2 very kind and knowledgeable assistants. They listened, suggested ideas and made the purchase of 2 new Phaff machines so easy. I will alw... See more
My sewing machines have arrived and they are awesome, fantastic, fabulous. This shop is the best ever and so are the people who run it and the service you get. If you can get to the Lincoln shop do so... See more
Company details
Information provided by various external sources
The Largest Range of Sewing Machines in Lincolnshire. With over 50 years in the trade and a family run business since 1982, we are proud of being the area's leading provider of Sewing Machines, Plus a on-site Service and Repairs Centre. 70+ Machines in our showroom and a huge stock at all times
Contact info
53 High Street, LN5 8AN, Lincoln, United Kingdom
- 01522 521841
- info@Coulingsewingmachines.co.uk
- www.coulingsewingmachines.co.uk
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Prompt delivery of an item I struggled…
Prompt delivery of an item I struggled to find elsewhere
September 25, 2026
Manual for a Toyota overlocker
Got a used Toyota overlocker without a manual. I was not sure which manual was the correct one. I telephoned Couling and was sent a very quick and helpful email reply.
After sending an online order the correct downloadable manual arrived a few minutes later.
Excellent service and customer care. I will definitely use Couling Sewing Machines in the future.
September 24, 2026
It was a really quick process and very…
It was a really quick process and very easy to do. Delivery was quick too.
September 24, 2026
Very fast and Friendly and very helpful
September 24, 2026
My sewing machines have arrived
My sewing machines have arrived and they are awesome, fantastic, fabulous. This shop is the best ever and so are the people who run it and the service you get. If you can get to the Lincoln shop do so you will never change. They are perfect.
September 26, 2026
Unprompted review
Excellent service…
Purchased Bother twin sewing machine needles. Item was delivered next day. Excellent customer service. Will use again.
September 17, 2026
Unprompted review
DO NOT BUY FROM THIS WEBSITE.
DO NOT BUY FROM THIS WEBSITE.
THEY ARE SCAMMERS.
THEY DO NOT RESPOND TO MY EMAILS. I WILL CONTACT MY BANK.
Hi.
You are a LIAR! YOU START RESPONDING MY LAST EMAIL JUST NOW AFTER I LEFT YOU REVIEWS!
I WILL CONTACT THE AUTHORITIES ABOUT YOUR TRADING STANDARDS! YOU ARE BREAKING THE LAW AND MY RIGHTS AS A CONSUMER! AS A SELLER YOU SHOULD KNOW YOU ARE RESPONSIBLE UNTIL THE GOODS ARE IN MY POSSESION!
I am writing to formally request a full refund for my order, as the goods have not been delivered to me.
I understand that you have stated that the parcel is currently under investigation with Parcelforce. However, this investigation has now been ongoing for an unreasonable amount of time, and I remain without the goods that I paid for.
I would also point out that the delivery driver attended my address and I personally confirmed to him that I could not locate or find the parcel. Therefore, it is clear that I have not received the goods.
Under Section 28 of the Consumer Rights Act 2015, the trader is responsible for ensuring that goods are delivered to the consumer. The fact that the parcel is being investigated by your delivery provider does not change the fact that I have not received my order.
I therefore do not consider it reasonable to be required to wait indefinitely for an investigation between yourselves and Parcelforce. My contract for the purchase of the goods is with you, and I am requesting that you resolve the matter by issuing my full refund.
Please confirm within 7 days that my refund has been processed.
If you refuse to provide the refund, please provide your reasons in writing, including the legal basis on which you believe you are entitled to retain my payment despite the goods not having been delivered to me.
September 9, 2026
Unprompted review
Reply from Couling Sewing Machines
We are sorry that you are unhappy, but we feel it is important to clarify the facts.
The statement that we have not responded to the you is incorrect. We replied to their email on the same day, fully explaining that we had opened an investigation with Parcelforce and were actively pursuing the matter with the carrier.
The parcel was dispatched with full tracking, and Parcelforce's tracking records it as delivered to the address provided. A delivery photograph was also taken showing the parcel inside the communal hallway.
As you have advised you cannot locate the parcel, we have asked Parcelforce to investigate the circumstances of the delivery and are awaiting their findings.
We understand your frustration, but we do not believe describing our long-established family business as "scammers" is fair or accurate. The order was dispatched, delivery was recorded, and we have responded to and actively pursued your concerns.
We will continue to work directly with you, while also working with Parcelforce, to establish what has happened and resolve the matter appropriately.
Great service all round
Great service all round. The item was shipped quickly and packaged well. Everything went very smoothly and I will definitely buy from them again
August 25, 2026
Great company to deal with
Ordered a new sewing machine it was delivered the following day, can't ask for more than that, great!
August 25, 2026
Great company 10*-
The company is always helpful and supplied both swiftly and securely. Defo recommend for all sewing requirements. 10* every purchase. Thx
August 25, 2026
Very good to deal with
Unfortunately the item I ordered turned out to be out of stock but the communication was so good and the refund processed so quickly that I will certainly be looking at this business the next time I need sewing accoutrements. I was very impressed.
August 25, 2026
Excellent company
Really good assortment of spares, will be back for more. The service is excellent, received my order very promptly and the ordering process is so easy.
August 25, 2026
Excellent service
August 25, 2026
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