Countrywide Farmers plc. - ceased trading May 2018 Reviews 

Ordering was easy, confirmation and dispatch information very prompt. Delivery timely and professional. Well packaged product.

I ordered a pair of wellington boots in a sale on line. I waited almost 3 weeks for them to be delivered. When nothing came I contacted Countrywide only to be told that the boots in my size where not available. I was offered to buy another pair. I looked on the website and found the boots but was not allowed to have the same offer. When I complained they said there was nothing they could do but they would let me know when the boots would be in the next sale. They didn't do this.
I also ordered a scarf. The one that came looked nothing like the one that was in the picture and I was told that I ordered the wrong scarf even though I have a photo on my phone of proving that the picture is completely different from the one that was delivered.

Countrywide website was very easy to navigate, the items I ordered were great quality, kept up to speed on progress of order and delivery, fast delivery, excellent service all round.

Poor customer service experience. Emailed them about one of their drivers wrecking our newly grassed verge. Got no reply. Had to chase (they claim they never received it). Nearly a month went by chased it again, no surname of person to contact given, fobbed off by customer services said there was no-one there by that name! Then they said there was. Kept waiting for 8 mins, no apology given and told again the person in question was out of the office until 12 June. ....and I'm not a customer! Rubbish.

I shop online a lot and this is by far the worst experience I've had!
I have placed my order on 01.06.17 and it's been showing as processing since! Despite the fact that at the time of the order the delivery time was stated as 2 -3 days, it is now 07.06.17 and I have no idea what is going on with my order. Tried to call to be on hold for half an hour and emailed several times, only response I received was automated email saying someone will get back to me within 3 days, and guess what...it's now been 6 days and not a word back.

Countrywide website is terrible bordering on useless! Ordered dog food 7 days ago through the click and collect service and still haven't had notification that it is available to collect only that it was dispatched. Unable to view my orders on the website either by desktop version or phone. Would strongly advise not to use this service if Countrywide don't have what you need in store

Brilliant Service, Super Fast Delivery, Reasonable Prices on Products.Highly Recommend.

waited a week for delivery to arrive only to make contact myself to be told they don't have it in stock! poor poor

No friction with the staff or attitude just that our order had arrived and we were not notified. We waited with no email

The countrywide store staff? Absolutely brilliant from start to finish (Wardle store). The Click and Collect service? the most misleading and useless service. Ever. For 99.9% of the population Click & Collect means click it, buy (or pay at store) and collect. Same day. No fuss. To Countrywide however this is a faff buying products on the website, waiting for an email to say they have been dispatched, waiting for contact from the store in question to say the products have arrived before collecting them. As a newcomer to Countrywide I would say that the stores are excellent but I wouldn't recommend the Click & Collect and I won't be using it in the future.

I made my purchase over a week ago and received an email the day afterwards, telling me it had been despatched to the store. Since then, nothing, despite checking with the staff in store.
I've now received an email asking me to rate the purchase but still no purchase received. On this basis 1 star is probably generous...

The website won't work on a phone! You can order things but when you try to check out it won't go further than you confirming your address and delivery details. Very infuriating! On a desktop browser it works fine.

Delivery is slow - I ordered over a week ago for delivery to one of the stores and it still hasn't arrived.

Love the product but the service needs a little bit of work.

I ordered some grass seed for collection from my local store and although I had an email over 7 days ago to say that my order was despatched I have not had notification from the store to say that it is ready for collection. Shocking customer service never again

The clothes are very good quality and well fitted. They really suit my husband and have an air of sophistication. Will definitely be buying more of your products and highly recommend to others.

Excellent would purchase again in the future

Ordered product only to be told 5 days later it's not available.

Countrywide click and collect is far from perfect. I use click and collect a lot as paper bedding is not kept in stock at the honiton store but am very disappointed with the service. It takes far too long to arrive at the store and I recently ordered 6 paper bedding and 4 comfy bed at the same time the paper arrived but the comfy bed still has not arrived which was ordered a week ago. I received an email to say both paper and comfy bed have been dispatched. For some obscure reason the order was dealt with as two separate orders even though it was done as one.

Absolutely gorgeous dog bed, top class service, quality item and fast delivery. Thank you. Would very highly recommend.

Easy to use website with very competitive prices. It was easy to order and arrived so quickly as well. Will recommend Countrywide to others with 100% confidence.