Again,as said before I can’t vote nil star ! What a dreadful company and anyone working for them should quit! NO COMMUNICATION that makes any sense when you finally get through and then being t... See more
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See what reviewers are saying
I buy mixed poultry corn to feed to the wild ducks that we encounter on our morning dog walks. Up until now I have bought the corn from a local pet shop or from a large online retailer. However the pr... See more
I bought Alpha Sensitive Chicken & Rice and also Sensitive Duck & Rice. Ordering from Countrywide was easy and their site was simple to navigate. My order was delivered yesterday and I was very impres... See more
Price is extortionate and service abysmal. I have been trying to get them to talk to me about my contract for weeks now. It is a totally new company; New Name; New Company Registration No. bu... See more
Company details
Information provided by various external sources
Countrywide Farmers plc. went into Administration on March 7th 2018. Countrywide LPG Ltd became a separate company on March 1st 2018.
Contact info
United Kingdom
- www.countrywidefarmers.co.uk
2.6
Poor
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order process was easy and smooth …
The order process was easy and smooth but unfortunately still waiting for the product to turn up after been over 7 days since placing the order I have emailed countrywise and wait on a response
September 10, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
Orders are fulfilled within 2 - 3 working days so I am sorry to hear your order has not been delivered. I am currently tracking the order for you and I will return to you directly with more information as soon as possible. I apologise for the delay and for any inconvenience caused.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Your website invoiced me 5 x more than …
Your website invoiced me 5 x more than it should have been , very frustrating as I purchased on a Saturday and matter could not be resolved until the Monday . However I did report to your customer service and though they could not assist on the Saturday the call handler was very apologetic and sympathetic , I am an account holder yet the two stores closest to me have closed ..hence I needed to shop on line but will not trust the service again .
September 10, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear this, please would you be able to e-mail us at webenquiries@countrywidefarmers.co.uk with more information and we will be able to have a look to see what has happened and get this sorted for you. Our call centre takes the calls over the weekend, they are a messaging service so I am sorry they were not able to action anything at the time for you.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Haven't as yet received my order...Still waiting for my order to be delivered
Haven't as yet received my order...
September 9, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear you have not received your online order. Unfortunately we cannot locate an order with the information provided. Please would you be able to call the customer services team on 0345 60 20 212 or e-mail webenquiries@countrywidefarmers.co.uk with notification of your e-mail address, postcode and the items you have ordered. We will then be able to chase your order up for you.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Awful website took ages to access and a …
Awful website took ages to access and a long time between stages
September 8, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
I am sorry our website was slow to access and there was a delay between stages. Thank you for your feedback, I will ensure this is passed onto the relevant teams to make them aware. I am sorry for any inconvenience caused.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Great prices & quick delivery
Great prices & quick delivery, thank you.
September 8, 2017
Unprompted review
The boots I ordered were received in …
The boots I ordered were received in very poor condition. No discount was offered, just lots of inconvenience for me to wait 5 days for a replacement pair to be sought, pay for packaging to return them, take them to a post office and then wait for a delivery of a new pair! Very poor customer service from head office which is a shame as in my local store the service is outstanding.
September 8, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear the boots you have received were in a bad condition, I have had a look at the details and I can see we have not offered any money off as we have a replacement pair we can send out to you instead. We will need the pair of boots back within the company before a replacement can be issued. As soon as we have these back, we will be able to send a pair out the next working day. I can see a free returns label has been sent to you which will prevent you paying a postage charge.
I am sorry for any inconvenience caused, we are looking to resolve this as quickly as possible for you.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Great store but they never phoned when …
Great store but they never phoned when my delivery was at the store. I had to phone to them to find it had been there two days waiting collection!
September 7, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I apologise you were not notified your order was ready for collection. Many thanks for this and for bringing this to our attention, I will be speaking to the store to see why you did not have a call in a timely manner. Please do let me know if we can help further and I would be happy to look into this. You can call us 0345 60 20 212.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Excellent service
I bought Alpha Sensitive Chicken & Rice and also Sensitive Duck & Rice. Ordering from Countrywide was easy and their site was simple to navigate. My order was delivered yesterday and I was very impressed with how both 15kg bags were securely packaged. I have ordered from other sites and both of those orders had burst during transit, not so with Countrywide. I can highly recommend Countrywide & I will certainly be ordering from them again. Thank you.
September 6, 2017
Unprompted review
The website was a pain
The website was a pain - I almost gave up! Couldn't complete order 4 times on phone or tablet (not all the fields correctly displayed and buttons once pressed did nowt) and some of the pricing is opaque - the value of the order seemed higher than advertising would suggest. Delivery info is non existent- it will be within 3 days, except when it won't be.... There is a real need to improve the customer experience or they will go elsewhere - you get one chance these days!
September 6, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Morning,
Thank you for your feedback.
It is disappointing to hear about the problems you have experienced trying to place an order on the website. I will ensure this issues are passed onto the website team to make them aware and for the issues to be looked into. Thank you for your patience and I am sorry for any inconvenience this caused. If you have any difficulties in the future, please call the customer services team on 0345 60 20 212 and we will be able to place an order over the phone.
Kind regards,
Frankie
Multi Channel Customer Service Advisor
Very prompt service
Very prompt service, goods supplied as requested.
Will use again.
September 6, 2017
Unprompted review
delivery charge was not clear
delivery charge was not clear, but after querying this a refund was offered- still waiting for call back re refund 2 days later. products arrived quickly though
September 6, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry the delivery charge was not clear at the time of ordering, we have highlight this to the website team. I can see from our records that the delivery has now been refunded back to you by the customer service team. The refund should now appear back onto your card.
I am sorry for any inconvenience caused.
Kind regards,
Frankie
Multi Channel Senior Customer Service Advisor
Part of order still not dispatched
Part of order still not dispatched. No notification of when it will be.
September 6, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear you are missing an item from your order. Our orders are fulfilled within 2 - 3 working days, I apologise this has not happened on this occasion.
I will look into where your missing item is and I will reply to you directly with an answer soon. I am sorry for the inconvenience caused.
kind regards,
Frankie
Multi Channel Senior Customer Service Advisor
Great priced items very happy with my …
Great priced items very happy with my purchase will be a future preference to now go to for my poultry products
September 6, 2017
Unprompted review
Poor Customer experience.
I ordered online, order confirmed, payment made, then informed by E 'out of stock' - I E'd that a contract between C'wide and me'd been made, patronising reply, totally unsatisfactory.
September 3, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I apologise we have been unable to fulfil your online order, the stock showing was incorrect. We have spoken to our buying teams to check to see when more stock will arrive but unfortunately as the item went into clearance, we are not due to receive anymore stock back in, I am sorry for any disappointment caused.
If you wish to discuss this any further, please call our customer services team on 0345 60 20 212 or by sending us an email via webenquiries@countrywidefarmers.co.uk
Kind regards,
Frankie
Multichannel Senior Customer Service Advisor
Still not turned up!
Having placed my order I received a message saying my order had been accepted and I should wait for my email to confirm arrival of my goods. 2 weeks later and still nothing.
September 1, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear you have not received your order. I can confirm your order is at the store and is ready for your collection.
I am sorry if you have not been contacted by the store to advise of this. I will look into why you have not been notified. I apologise for the inconvenience caused.
Kind regards,
Frankie
Multichannel Senior Customer Service Advisor
ordered an item that told me was in …
ordered an item that told me was in stock then got an email to say it wasn't actually in stock after paying and ordering it, then had two items turn up and still waiting on the other 4 items?!
September 1, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear one of the items was cancelled off your order and for the delay in the rest of the items being sent. I am currently looking into where your missing items are and what the delay has been. I will return to you directly with this information as soon as possible.
If you wish to discuss this further in the meantime, please do not hesitate to contact us on 0345 60 20 212 or by sending us an email via webenquiries@countrywidefarmers.co.uk
Kind regards,
Frankie
Multichannel Senior Customer Service Advisor
Delivery took for ever
September 1, 2017
Unprompted review
Charged me more than the final bill …
Charged me more than the final bill told me I was paying and when the delivery turned up half of the liquid contence was on the box!
September 1, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Afternoon,
Thank you for your review.
I am sorry to hear this. Please would you be able to contact the customer services team on 0345 60 20 212 or via e-mail on webenquiries@countrywidefarmers.co.uk and we will be able to have a look into this further for you.
Kind regards,
Multichannel Customer Service Advisor
Helpful and friendly.
So easy to use the website, I have also recently been in one of the stores, and the staff were extremely helpful and friendly. The prices are very competitive as well.
September 1, 2017
Unprompted review
Took too long to get to the shop
Took too long to get to the shop. No updates and poor customer service when spoke to the shop in Nuneaton. Head office were helpful.
August 29, 2017
Unprompted review
Reply from Countrywide Farmers plc. - ceased trading May 2018
Good Morning,
Thank you for your review.
I am sorry to hear that you had to wait a long time to receive your order and that the store never contacted you regarding updates.
I am currently looking into what the delay was with the store to hopefully rectify this so this problem won't occur again.
If we can help any further then please let us know by calling us on 0345 60 20 212 or sending us an email via webenquiries@countrywidefarmers.co.uk
I'm sorry for any inconvenience caused.
Kind regards,
Denise
Multichannel Customer Service Advisor
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