Beautiful fabric but the cut was wrong for my body. I weigh 128 pounds, 5’7” and usually wear a size 4 or 6. I decided to try a size 6 and it was extremely tight. Returning the dress was quite a hass... See more
Company replied
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Review summary
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Based on these reviews
The dress itself was beautiful. My only concern was how cheaply it was delivered. The packaging bag was cheap, a box was the best option for the delivery. This made some of the beads to come loose bec... See more
Company replied
Absolutely beautiful quinceañera dress. Only thing I didn’t like was that I paid for express shipping and was not followed through.
Company replied
The dress is too large. I outreached to receive a return label two days ago and I’ve heard nothing from customer service. You have strict return policies, but your communication timelines are extrem... See more
Company replied
Company details
Written by the company
Couture Candy is a trusted online fashion retailer specializing in authentic designer dresses for formal events, including prom, weddings, black-tie occasions, pageants, and evening wear. We curate a wide selection of 100% genuine designer gowns from well-known international and U.S. brands, offering styles for every body type, budget, and occasion. Founded in the United States, Couture Candy serves customers worldwide through a secure e-commerce platform, with transparent pricing, detailed product descriptions, and clear sizing guidance to help shoppers make confident purchasing decisions. Every item sold on our website is sourced directly from authorized designers or official distributors — we do not sell replicas or counterfeit products. We understand that ordering formalwear online requires trust. That’s why we prioritize accurate listings, responsive customer support, and reliable shipping, while clearly communicating our policies on delivery timelines, final-sale items, and designer-specific return terms. Our team is committed to assisting customers before and after purchase to ensure a smooth shopping experience. Thousands of customers choose Couture Candy for milestone moments such as proms, weddings, galas, and special celebrations. We value honest feedback and continuously use customer reviews to improve our service, website experience, and fulfillment processes. At Couture Candy, our goal is simple: to make luxury fashion accessible online while delivering authenticity, transparency, and dependable service.
Contact info
4050 W. Sunset Road, Suite H – Dock Door 25, 89118, Las Vegas, United States
- (855) 445-8601
- cs@couturecandy.com
- www.couturecandy.com
3.4
Average
951 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The dress came in and looks beautiful
The dress came in and looks beautiful. It came in earlier than expected. I'm so excited to wear this to my daughter's wedding.
March 6, 2026
Unprompted review
Reply from CoutureCandy.com
Thank you for your feedback. We're pleased to hear the delivery was earlier than expected and that you're happy with the dress.💛
Reply from CoutureCandy.com
Thanks for the great feedback! We're glad everything arrived quickly and the fit was just right. Enjoy your purchase!
From Easy Ordering to a Beautiful Dress — A Great Experience
CoutureCandy offers a wide selection of beautiful dresses that truly span every style and budget—from modest options to more extravagant statement pieces. I was impressed that the pricing felt fair and aligned with the quality of the dresses available.
The ordering process was straightforward and easy, and I appreciated how well they communicated throughout the process. I received updates from the moment I placed the order until delivery, which made the experience feel very reliable.
The dress arrived right on time and looked exactly like it did online. The craftsmanship was lovely, and it felt well made and elegant in person.
Overall, this was a great experience, and we will definitely be returning to CoutureCandy for future formal events and celebrations.
February 25, 2026
Unprompted review
Reply from CoutureCandy.com
Thank you for your wonderful feedback! We’re thrilled that Couture Candy’s dresses and service met your expectations, and we look forward to helping you find the perfect outfit for your next special occasion. 💛
I needed to change the address of my…
I needed to change the address of my delivery and Customer Service were very easy to deal with.
March 4, 2026
Unprompted review
Reply from CoutureCandy.com
We appreciate your review! It's great to hear our Customer Service team made the delivery address update easy for you.
The dress came missing-the clip on the…
The dress came missing-the clip on the top of the zipper and now the company is not responding-the dresses should be evaluated prior to being sent out so their not sent out broken!
March 6, 2026
Unprompted review
Reply from CoutureCandy.com
We’re sorry for the inconvenience and understand how frustrating this has been. We truly appreciate your patience. Our customer support team has been notified, and someone will be reaching out shortly to assist you.
Full Refund if it didn't fit.
Updated review: I received an email and they will reimburse me for the dress in full.
Thank you!
March 6, 2026
Unprompted review
Reply from CoutureCandy.com
We appreciate your feedback! Happy to know your dress issue has been fully resolved.
Its a SCAM
Its a SCAM!
They dont advertise the dresses correctly and deliver some crappy things, dont accept returns, or have a customer service. It is more of a headache
January 13, 2026
Unprompted review
Reply from CoutureCandy.com
We’re very sorry your experience was frustrating and understand how disappointing it is when an order doesn’t meet expectations. Your feedback is important to us as we continually work to improve our service. Please reach out to our Customer Support team so we can review your concern and assist you further.
The dress itself was beautiful
The dress itself was beautiful. My only concern was how cheaply it was delivered. The packaging bag was cheap, a box was the best option for the delivery. This made some of the beads to come loose because the package was just thrown on the porch. Presentation matters.
February 13, 2026
Unprompted review
Reply from CoutureCandy.com
We truly appreciate your feedback and are glad you loved the dress. We’re sorry the packaging did not reflect the quality of the product. Presentation matters to us as well, and we will review this internally. Kindly reach out to our customer support team for any assistance — we’re here to help.
I love how fast and pretty are the…
I love how fast and pretty are the dresses that I got. 😍
February 14, 2026
Unprompted review
Reply from CoutureCandy.com
Thank you for sharing your experience! We’re so glad you’re happy with both the quality and the speed. We look forward to your next order!💛
Beautiful dress this is the 2nd gown…
Beautiful dress this is the 2nd gown I’ve purchased in a year and never disappoints. Will definitely purchase more
February 19, 2026
Unprompted review
Reply from CoutureCandy.com
Thank you so much for your continued support! We’re thrilled to hear this is your second gown with us and that we’ve met your expectations again. We can’t wait to help you find your next beautiful piece!
The dress was too small
The dress was too small, I I need to pay for return shipping that’s not fair because I paid for shipping and would lose a lot of money
February 23, 2026
Unprompted review
Reply from CoutureCandy.com
We’re sorry for the inconvenience caused by the sizing and return process. Please get in touch with our customer support team so we can assist you further.
Was hesitant but pleasantly surprised.
I’m not gonna lie, I was hesitant to order my daughter’s quinceañera dress from here since I read so many mixed reviews. But, I was pleasantly surprised. Not only did I get an amazing deal, but it was absolutely breathtaking. I saw on UPS label it got shipped directly from the Mon Cheri distribution warehouse (the parent company of the princesa Ariana Vara dress I got her). Honestly, i’ve realized that the majority of the people that are complaining about this place are the ones that are trying to do exchanges and returns. My advice is that you make sure that size you’re getting is accurate. Even if you have to go to a local boutique to try on the brand dress you want to buy. That’s what we did. We tried on an Ariana vara dress at a local boutique and then turned around and bought it for $800 less on their site. As long as your size is accurate, you should be golden! Definitely go for it.
February 6, 2026
Unprompted review
Reply from CoutureCandy.com
We appreciate your honest review! Happy to hear the dress exceeded expectations and that your sizing strategy worked well. Thanks for the helpful advice!💛
Reply from CoutureCandy.com
Thank you for your kind review! We appreciate your support and look forward to serving you again soon.💛
AWFUL do not buy a dress from these…
AWFUL do not buy a dress from these scammers they sell out from under you and charge you right away
DO NOT BUY FROM THEM
February 24, 2026
Unprompted review
Reply from CoutureCandy.com
We’re sorry to hear this and understand your frustration. Please contact our support team with your order details so we can investigate and resolve this promptly.
Beautiful dresses and easy to order online
It was very easy to order. The order came in very good time.
January 31, 2026
Unprompted review
Reply from CoutureCandy.com
Your feedback means a lot to us. We're glad you enjoyed a smooth ordering experience and timely delivery.💛
Reply from CoutureCandy.com
Thank you for taking the time to leave a review. We’re thrilled you’re happy with both the dress and the speedy delivery.💛
Health and safety concern
The delivery was fine and the dress itself was beautiful. Unfortunately, during alterations, three needles were discovered hidden inside the dress behind the jeweled design by the slit of the dress. This is extremely alarming and a serious safety concern. Because of this experience, I will not be ordering from this company ever again. Finding even one needle would be unacceptable but finding three is beyond concerning!!!
03/04/26: customer support reached out and offered me 15% in exchange of editing my review. Absolutely not.
February 25, 2026
Unprompted review
Reply from CoutureCandy.com
We’re truly sorry for your experience — discovering needles inside your dress is completely unacceptable and understandably upsetting. Your safety is our highest priority.
We’ve escalated this to our team for review and would like the opportunity to assist you personally. Please reach out to our customer service team so we can address your concerns and work toward a resolution.
The dress came in exactly as pictured
The dress came in exactly as pictured! In less than a week after ordering. Very impressed. Size guide was also on point. Very happy with our purchase!
January 30, 2026
Unprompted review
Reply from CoutureCandy.com
We're so happy you're satisfied with your purchase! Thanks for choosing us and for taking the time to share your feedback.💛
Absolutely do not shop here
Absolutely do not shop here. This company does not offer refunds and makes returns unnecessarily difficult and expensive for the customer.
Despite being priced like reputable retailers, their customer service is extremely unfriendly and clearly not customer-focused. To return an item, they require excessive and unreasonable steps, including:
Writing the RMA number and order number clearly on the outside of the package and providing a photo of it
Paying for return shipping yourself (no return label provided)
Replying with a UPS/FedEx tracking number or risk delays
Submitting clear photos of the front and back of the item, including tags, before they will even process the return
Failure to comply exactly can result in delays or denial of store credit. This process is frustrating, one-sided, and feels designed to discourage returns altogether.
There are many other retailers with better policies and far better customer service. I strongly recommend avoiding this one.
February 24, 2026
Unprompted review
Reply from CoutureCandy.com
We understand your disappointment and sincerely apologize for the frustration this return process has caused. Your order was delivered on February 23, and your return request was approved the following day, with an RMA issued immediately.
Eligible returns are processed as store credit, and we also offered a 10% rebate if you wish to keep the gown. We value your feedback and are ready to assist with your authorized return to ensure it’s handled promptly.
The dress was beautiful
The dress received was beautiful and wrapped nicely. It also came early! The dress looked exactly like the photo.
February 2, 2026
Unprompted review
Reply from CoutureCandy.com
Thank you for your wonderful feedback! We're so happy you loved the dress and that it arrived early and exactly as shown.💛
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