Coventry Building Society Reviews 

Used Coventry for their very good interest rate on a multi-access account.
Call handlers (on the two occasions I rang in) and customer service were absolutely excellent.

I wanted to help my mother set up an ISA as her power of attorney and the whole process has been seamless. A huge thank you to the POA team at Coventry Building Society 😃

Appalling customer service. Was contacted out of the blue due to a very old account but led to believe it was important. After numerous phone calls, letter, returning of private information (which I didn’t want to give) only to find out there was 0 in the account and did I want it closed (after 15+ years of inactivity!). Complete waste of time - made a complaint and yet heard nothing! Would not return to them again.

I am very happy to be with Coventry Building Society.
The staff have always been very helpful and informative.
The App is also very user friendly.

The staff are all very helpful and polite and answers any questions that’s why I have been a customer for many years.

After detailed explanation of my concern, the agent was able to understand the issue and acted on it

The cashier was very polite and extremely helpful. Making the transaction easy and trouble free.

Friendly and always helpful.

I have been more than happy with my past experience particularly with the Nottingham branch however the maturity rates on offer on this particular account can be beaten by a considerable amount elsewhere so for the present time I am bidding farewell to the Coventry Building Society.

I cannot recommend this bank. My experience over [insert time period] has been extremely frustrating due to a complete lack of coordination and customer service.

My main issues are:
1. Poor internal communication: The branch has little to no information about decisions made by head office regarding accounts opened at the branch. As a customer I am passed between departments with no clear answers.
2. Lack of customer relationship management: There is no sense of ownership of customer issues. Enquiries are not followed up and it feels like there is no accountability.
3. Uncoordinated service: Processes between branch and head office do not align, which causes delays and repeated explanations.

As a result, simple account matters become unnecessarily stressful. I expected much better, especially regarding communication and support. I would not recommend this bank based on my experience.

The centralised system that make the branches incapacitated to handle customer complaints. It's so frustrating being referred to call the head office and waiting endlessly for a letter on the post with a mismatched dates on it. Also tone of their letters, communication from staff and disorganised system internally is unimaginable.

Every time I’ve needed assistance, Coventry staff have alway been excellent. They are extremely knowledgeable, professional and friendly. It’s so refreshing to speak to a real person who know their job inside out and genuinely wants to help. Other organisations could learn a lot from them in how to retain customers with extensive training and careful recruitment. A refreshing change from bots/call centres abroad.

The Warwick branch is accessible from where I live. Usually busy as in the town centre. Staff always helpful and prefer to talk face to face for any queries. Very attentive and knowledgeable,

It’s a very simply business
They look after your money, I get a bit of interest, I would say it’s a ‘no nonsense ‘ business
Well done Coventry B.S.

The staff answering calls are always polite friendly and efficient. The wait time on the phone is usually only quite short.

Whoever I have spoken with at Coventry Building Society has always been very helpful. It has also been easy to speak to a person, which, in this day and age, is very refreshing.

They were very professional and polite and tendered to my needs

Always have a positive experience with the Coventry, their website is very good and the app is excellent, so easy to use. On the occasions I visit their branches, the staff are always so friendly and helpful. I’ve been with them for many years and I see no reason for ever going elsewhere

I have been a CBS customer for many years. It always has good savings rates and is now bridging digital and traditional means of access well. I really value being able to talk to a human being (for me, by phone).