Absolutely love this building society. Had my mortgage with them since 2018 and wouldn’t go anywhere else. Seriously short call wait times and amazingly helpful, polite and knowledgeable staff. Well d... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I called CBS with a specific query on my recently opened online cash ISA. The young lady who took my call was very helpful and really pleasant, but not the over the top “fake” nice that I personally... See more
Company replied
We have been a client of The Coventry BS for many years and have always found the Company to be super efficient in every aspect. We are overly content to feel that our investments are safe and that we... See more
Company replied
Transferred a Isa to Coventry. And during my visit l believed that l hadn't used this years allowance. But while l was filing paper work away l realised that l had already taken one out with another p... See more
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Company details
About Coventry Building Society
Written by the company
At Coventry Building Society, we look after our savers and borrowers.
That's what being a mutual is all about.
We were founded in 1884 by Thomas Mason Daffern. He created a mutually beneficial relationship between savers and borrowers to help the people of Coventry buy their own homes. You might hear us being referred to as a 'mutual', and this is why.
As a saver, we look after your money and pay as much interest as we can. And as a borrower, we make sure your mortgage is affordable and offers good value, as well as providing great support if your circumstances change.
Your savings and mortgages are in safe hands.
- Trusted by 2 million people
A safe, secure, mutually owned building society, loved by our members. - New beginnings built on 140 years of experience
We’re passionate about providing great value, service and security for our members.
From the little to the life-changing, we make it all add up. All together, better.
Contact info
Coventry House, Harry Weston Road, Binley, CV3 2TQ, Coventry , United Kingdom
- 0800 121 8899
- support@thecoventry.co.uk
- www.coventrybuildingsociety.co.uk
Save for your sunny days
4.4
Excellent
3K reviews
No recent history of asking for reviews
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Easy and simple navigating the products…
Easy and simple navigating the products that I was looking. Customer service were helpful when I needed advice and support.
September 4, 2026
Unprompted review
Reply from Coventry Building Society
Hello Janette. We're so pleased to hear you found it easy to navigate our products and that our customer service team was helpful when you needed advice and support. Thank you for your wonderful feedback. Thanks, Rob.
Outstanding company
This company is a model of efficiency, helpfulness and courtesy, not to mention financial security. And the savings rates are market-leading.
This has been the case during the 15 years I have been with them.
September 8, 2026
Unprompted review
Reply from Coventry Building Society
Hello Len. We're so happy to hear about your positive experience and long-standing satisfaction with our services. We truly appreciate your kind words about our efficiency, helpfulness, and competitive savings rates. Thanks, Rob.
Great experience with Coventry
September 8, 2026
Unprompted review
Reply from Coventry Building Society
Hello David. We're so happy to hear you had a great experience with us. We truly appreciate your positive feedback! Thanks, Rob.
Worst mortgage company ever!
Worst mortgage company ever!. Avoid. They let my signature be forged and passed it for a new agreement with separation and a non molestaion order. Now they lent him rent the property out against their agreement and let him keep a gun, do drugs and have loud parties which, disturb neighbours. They were told to contact police by a police officer and say it’s not their job. I have to hear about all this behaviour from past neighbours after fleeing domestic abuse and Coventry allow it all to carry on!. Disgusting. Long as they get their money they have no morals and don’t uphold their own terms or punish when not adhered to.
September 8, 2026
Unprompted review
Reply from Coventry Building Society
Hello. I'm sorry to read this. We've reached out to you for some more information. In the mean time you're welcome to call us on 0800 121 8899, where one of our advisors will be able to help. We're here until 7pm. Thanks, Rob.
Great service and efficient account transfer and closure of the old account.…
A Cash ISA matured and I was looking to transfer to a new Fixed Rate Cash ISA.
As there was a 10 minute wait for my call to be picked up I requested a call back.
This was received promptly and my new ISA transfer completed quickly, with the old account closed.
Thanks Jordan. xx
September 8, 2026
Unprompted review
Reply from Coventry Building Society
We're so pleased to hear your ISA transfer was handled efficiently and that our team could assist you promptly. Thank you for sharing your positive experience! Many Thanks, Jack.
Faultless service First Class
September 8, 2026
Unprompted review
Reply from Coventry Building Society
We are delighted to hear you found our service to be first class. We appreciate your kind words. Many Thanks, Jack.
highly recommended
The web site was easy to use and navigate. Found what I was looking for in a matter of second.
Always have checked this Building Society when making decisions about savings/investment as they have good interest rates and have always found the staff helpful and knowledgeable when I have needed help or advice with my accounts
September 8, 2026
Unprompted review
Reply from Coventry Building Society
Hi Simon, We're so glad to hear you found our website easy to use and that our staff have consistently provided helpful and knowledgeable assistance. We appreciate your continued trust in us for your savings and investment decisions. Many Thanks, Jack.
Excellent customer service as…
Excellent customer service as always.The Coventry representative was really efficient and facilitated my request very quickly.
Coventry Building Society's rates are not always the highest, but they are an ethical organisation with excellent customer service.
September 8, 2026
Unprompted review
Reply from Coventry Building Society
Thanks Jonathan, We are so pleased to hear about your positive experience with our Coventry representative and their efficient service. We truly appreciate your kind words and value your feedback on our ethical approach. Thanks for taking the time to share this, Emily.
Dreadful app.
Dreadful app.
Probably the worst banking app I have had the misfortune to use. Shows little of no detail and half the account information is missing.
There are some fantastic banking apps out there but this is not one of them. Designed by a novice who doesn’t use the Coventry app!
One of the problems is that I am unable to ascertain when my Isa’s are due to expire as half the date is obscured on one Isa and missing from the other.
I use an iPad and the screen is only half filled by the app.
September 7, 2026
Unprompted review
Reply from Coventry Building Society
Hello. I'm sorry to read this. We've reached out to you for some more information. In the mean time you're welcome to call us on 0800 121 8899, where one of our advisors will be able to help. Thanks, Rob.
I find their App easy to navigate
I find their App easy to navigate, never have trouble getting onto the App to view accounts and easy straightforward way to bank
September 7, 2026
Unprompted review
Reply from Coventry Building Society
Hello. We are so glad to hear that you find our app easy to navigate and that it makes your banking experience straightforward. Thank you for your positive feedback! Thanks, Rob.
I went to the Southam branch a week ago…
I went to the Southam branch a week ago to renew a bond etc, l was seen, on time ,by Nik who was very knowledgeable and was able to offer lots of advice. The follow up happened as she explained it would.
Service at this level is hard to find.
August 28, 2026
Unprompted review
Reply from Coventry Building Society
Hello Mr Gill. We are delighted to hear about your positive experience at our Southam branch. We are so glad that our team provided you with knowledgeable advice and excellent follow-up. Thank you for sharing your kind words! Thanks, Rob.
I’ve saved with them for years and…
I’ve saved with them for years and never felt the need to look elsewhere.
September 6, 2026
Unprompted review
Reply from Coventry Building Society
Hello. We are so pleased to know you've had such a consistently positive experience with us over the years. We truly appreciate your loyalty! Thanks, Rob.
Recommend The Coventry
I am so pleased I have products (mortgages) wth The Coventry Building Society. Everything is easy to manage, you can contact them easily and calls are answered or returned in a very reasonable timescale. The customer service advisors or product sales representatives are informative and listen carefully so respond to requests accurately. Very pleased.
September 5, 2026
Unprompted review
Reply from Coventry Building Society
Hello. We are so pleased to hear that you find managing your mortgages with us easy and that our customer service consistently meets your expectations. It's wonderful to know our team provides helpful and accurate responses. Thanks, Rob.
Telephone customer service was patient
Telephone customer service was patient, clear, calm, helpful and couldn't have been better ... and I got through straight away!
September 4, 2026
Unprompted review
Reply from Coventry Building Society
Hello Joseph. We are so pleased to hear that our telephone customer service was able to assist you so effectively and that you got through straight away! Thank you for your wonderful feedback. Thanks, Rob.
Grateful for being sent to the Coventry
Have been using Coventry , with my bank, for many years
Their customer service over phone is excellent- always prompt and polite, v helpfi
I would recommend them as appear an ethical brand who in my experience treat customers well
September 4, 2026
Unprompted review
Reply from Coventry Building Society
Hello. We are so pleased to hear that you have had such a positive experience with our customer service over the years. It's wonderful to know you find us to be an ethical brand. Thank you for your recommendation! Thanks, Rob.
Renewing my savings account
Telphonist was extremely helpful to renew my savings account very pollite and got it sorted out perfectly 👌
August 28, 2026
Unprompted review
Reply from Coventry Building Society
Hello Mr Smith. We're so pleased to hear that our colleague was extremely helpful and polite in assisting you with renewing your savings account. Thank you for your positive feedback! Thanks, Rob.
Happy customer
Really easy to arrange everything online and when need be also easy to contact by phone too. Very happy customer
September 4, 2026
Unprompted review
Reply from Coventry Building Society
Hello Matthew. We're so pleased to hear that you found it easy to arrange everything online and contact us by phone. Thank you for your positive feedback! Thanks, Rob.
Reply from Coventry Building Society
Hello Robin. We're so glad you found our website easy to use and well-designed. We appreciate your positive feedback! Thanks, Rob.
Contacted building society by phone
Contacted building society by phone. I wished to open a new account and move funds from an existing account to the new one.
I was dealt with in a polite, efficient manner.
Excellent service
August 27, 2026
Unprompted review
Reply from Coventry Building Society
Hello Robert. We are so pleased to hear that our team provided such polite and efficient service when you opened your new account and transferred funds. Thank you for sharing your positive experience! Thanks, Rob.
The man I spoke to was very patient and…
The man I spoke to was very patient and took the time to resolve my problem
September 2, 2026
Unprompted review
Reply from Coventry Building Society
Hello Keith. We are so pleased to hear that our team was patient and took the time to resolve your problem. Thank you for sharing your positive experience with us! Thanks, Rob.
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