CoverForYou Reviews 19,649

Later Edit: It did took a lot longer than expected for this claim to be settled but they did settle the whole claim which made my life so much better, even if late.

Submitted a claim for lost baggage on they day it got lost (and I was abroad). They ask for every single item in the baggage including receipts, and they have a 10 days processing time. This was on the 5th of October. They sent me a macro like message on the 29th of October for more information. It is now 13 of November and nothing from them.

Horrible experience, too bad I bought a one year insurance.

I submitted a claim two months ago. Still it hasn't been processed. Their telephone number for claims doesn't work, and they don't answer emails. Such a con.
I was admitted to hospital, but they still insisted on getting GP document for my travel claim even though they never treated me.

We went on holiday to Portugal with my wife and daughter in August. Unfortunately, we found out on the day of arrival that my wife's mother was dying. We booked flights home the next day. I claimed through CoverForYou for almost €5,000 worth of flights, accommodation and parking costs. Since early August, they delayed any kind of payment and provided little communication until they paid out around £1,700 total for myself and my wife on 15th October. This payment was only in relation to myself and my wife because we were the only two named on my insurance policy and also did not include any of the €1,700 which I paid for the original flights. After many, many phone calls they advised that the policy wording stated that only 'additional' expenses would be covered. This is at best ridiculous and at worst downright sneaky. Be careful, their policy premiums may appear good value, but once a claim occurs, they are reluctant to pay anywhere near what was actually lost.

Partner fell ill whilst on holiday. We have a disabled son and a 2 yr old. Claim entered on the 13th of Aug. Have provided all supporting documentation and called every week since. Still no out of pocket expenses received. It's Nov!!!! Avoid avoid avoid. The reply below simply is not true. Yes Axa paid me for another claim with a different insurer broker (GB1-24-206550). The claim made via Cover for You (GB1-24-197599) has yet to be paid!!

Used Cover For You a few times for travel insurance, 1st time I needed to claim and just been run round the houses by their under writer “Davies Group” broke my phone and they want letter headed paper of ownership! Who has paper documents these days! Everything is done via email and on the apps! But that isn’t good enough! Save your money and don’t use!

Update and response: I have provided proof of ownership twice along with proof of contract, the contact was a phone call this morning that I missed as at work, they then emailed asking for the same thing, I have now provided ownership proof 3 times!! I’ll wait another week for them to email back with the same response!!

I would strongly suggest avoiding using this business. My 9 year old son broke his arm in Turkey and required surgery and a hospital stay. Whilst the level of service on the medical side was very good, their "repatriation team" ignored all requests for them to organise hotels, flights home and transfers. I was promised multiple call backs over a 24 hour period, but they left myself and my 9 year old son stranded in Turkey. I have yet to see any evidence that their repatriation team actually exists! I was forced to book all flights, hotels and transfer myself, at great inconvenience and cost. I am now struggling to recover these out of pocket expenses from the business, and the complaint I have made about their disgraceful service remains unanswered.

I would hate any other families to go through this horrific experience, so would strongly advise using an alternative insurer.

Spoke to Charlie on customer service to amend my Annual Multi Trip holiday insurance. He was excellent in taking us through the Medical questions, very knowledgeable and put my wife's mind at ease. Very happy with Charlie's assistance thank you.

Worst experience with Travel Insurance Claim.

• Could not use website to submit claim as fill of bugs, Drop down menus do not work etc not letting me click through.

• Had to log claim over the phone.

• Logged claim end of July and now beginning of September with no communication updates at all. Every time I phone I am on hold for 45mins before getting through. Every week I am told the same thing - end of next week will be the conclusion. This has been the same for the past 3 weeks.

• Went with this travel insurance as it was rated 5 star - just goes to show the ratings mean nothing.

IN RESPONSE TO COVER FOR YOU ON 06/09: It may take 6-10 weeks to assess a claim but this is not stated clearly anywhere and still doesn't stop the fact that every time I call it takes at least 45 mins on hold to speak to somebody. Communication has been extremely poor.

UPDATE 12th September: Despite an advisor saying someone would be in touch I have just received another email saying there will be a further delay. Yet again no contact details given and nobody to speak to. Yesterday I spoke with an agent who asked me to send over all documents again for the 3rd time as they hadn't even opened them! I must reiterate my point, if you are going away anytime soon then do yourself a massive favour and go with a more reputable trustworthy insurance provider.

UPDATE 18th September: In response to the latest update today, we have still not actually received payment into our accounts despite what is said here. We have a settlement awaiting approval but must highlight that this has now been 50 days since we submitted the claim. It has also taken over 20 phone calls to chase any update and only 1 week ago we were having to resend documents. In conclusion - I would advise using your bank/building society travel insurance option as Nationwide have previously offered a much speedier service with a fully integrated customer service helpline.

UPDATE 19th September: This company do not rest. They are happy to just argue with customers rather than just apologise. See how many times they respond to this review but never admit responsibilities for their failures. Shocking!

Very helpful Team member. Understood how the issue has arisen and immediately corrected it and explained very well what he would do. Excellent customer service.

As part of my travel insurance policy I had gadget cover, sadly Cover for you use a company called Davies group to process these claims.
Davies are a nightmare to deal with and it's such a shame CFY continue to use them, because of this I will no longer buy a policy from CFY.
I will say all the staff I have spoken to at CFY have been as helpful as they can be and friendly, calls are answered quickly, sadly though they won't assist with the issues I'm having with my claim.

Really user friendly website. Lots of information written without jargon and easy to understand.

superb level of assistance setting up a policy and provided multiple insurance options which I was able to review before purchase. Many thanks for the time spent and the clarifications provided around several of the medical questions.

Very helpful, and quick response

Easy to navigate process as usual

Nicky was lovely and really helpful

ONCE AGAIN ABSOLUTELY FANTASTIC SERVICE !!! This time I got Thomas honestly your staff are soooooo HELPFUL it’s unbelievable

Spoke to Chris very polight and helpful just like to say
Thank you
John

Phone call was answered within a few rings. Mikhala sorted my request for some changes on my holiday insurance, within 5 mins!! Great service

Phone was answered quickly not kept waiting, all queries answered quickly and efficiently.

Mihkala was very professional polite and got the issue resolved within minutes. I don’t usually leave reviews but this is one for the books!