I've used coverforyou for travel insurance quite a few times but have never had to contact them by phone before today. The call was answered immediately after i chose from the initial selections and s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off o... See more
I called up to cancel a policy as I had found another provider who was cheaper. The guy (didn't ask his name) was friendly, personable and professional. He made the whole process smooth and easy.... See more
I’ve now just taken out my 6th annual policy with you guys. Every year I take many trips and your services have always been amazing. I’ve had a phone stolen and a hospital bill over the years and... See more
Company details
Information provided by various external sources
CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.
Contact info
4.6
Excellent
20K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great Travel Insurance Company !
August 26, 2024
Fast and competitive service as usual.
August 26, 2024
Very good service
I was lucky my call was answered by Roozbeh who was incredibly helpful and knowledgeable about my particular request. The company was able to provide cover where a lot of others declined. Mostly this was simply thru listening rather than other less receptive companies trotting out a standard negative response.
August 22, 2024
Recommended
It was simple and straightforward to get a quote and buy insurance. Plus, the price was very good.
August 25, 2024
Great website
Great website, easy to use and add medical conditions if required. Good loyalty discount and extras. Would definitely recommend
August 24, 2024
Excellent experience
Excellent experience, very kind and explained everything very well.
August 23, 2024
Very helpful and efficient
August 23, 2024
Helpful and knowledgeable thank you for…
Helpful and knowledgeable thank you for your help Nicky
August 23, 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Nikki to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
Was on holiday in May
Was on holiday in May, phoned the insurance company to find out where the nearest hospital was but the staff member couldn't understand me, due to the pain I was in.I therefore went into hospital for 1 day then returned home and was in hospital for 3 days. On the return to my home, I completed the insurance documents to get my money back in early June....still waiting for even a response. Any time I call, they have no idea what they are doing or they want more info, I stated I've already given them that info and they then 'restart' the 10 working day counter for them to check it. Very angry, I'm now being charged interest on the credit card for the medical treatment, which they will pay. Very poor service and lack of empathy.
June 10, 2024
Unprompted review
Reply from CoverForYou
Thank you for your review.
We are sorry to hear that your claim has been delayed. Unfortunately, during busy periods, such as the pick summer season, claims may take between 6 and 10 weeks to be reviewed, once all the information and documentation relating to a claim has been received. We have however, escalated your case to the claims handlers appointed by the insurer of your policy, and requested them to contact you as soon as possible.
If you require any further assistance, please let us know.
Really friendly and helpful
Really friendly, professional. Clearly explained everything. Very helpful
August 23, 2024
Great help and advice when needed
Mikhaela was fantastic. Very professional and helpful with a lovely reassuring manner.
August 23, 2024
Reply from CoverForYou
Thank you for reviewing our services, we’ll pass your feedback onto Mikhala to let her know you are happy with the service she provided.
I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
We hope you are enjoying the benefits of the club and, we wanted to remind you that you can invite friends to the club, they will get 15% off any policy they buy from us and, immediate access to the club benefits!
You can access the club at https://www.coverforyou.com/club/
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