COX Reviews 1,570

wow… what a complete waste of my time… I think it time to go with a different company!!

I was checking my bill via the Customer Hub, and found THREE different totals for my bill. When navigating to Your Services, the cost of Internet 1 GB was 79.99 and a cost of 152.00 for Contour TV Preferred, for a total of 231.99 (excl. taxes and surcharges). My paper invoice has a total of 109.99 for Internet 1 GB, and my total on the paper invoice is 261.99. At the top of the Customer Hub web page, it says my total due is 264.89.
NONE of these match! I typically use the Customer Hub, and it is recommended in emails that I've received to use this instead of paper. At worse case, I would be paying 3.00 more than if I paid using my paper invoice, and if I used the paper invoice to pay my bill, I'd be 3.00 short. The worst part of this whole debacle is that my 'Current Services, Plan Details' has a list cost of 231.99/mo.
I'm currently exploring Verizon and other TV options. If I switch to Verizon internet, I save over 5.00 right off the bat, and I'd be willing to bet compatible TV services are less expensive as well.
I have taken screenshots of the Customer Hub with 'Your Services, Internet 1GB, Plan Details opened so that I can also review with others.

Need to speak with live person. Too much time waiting for help. Charged 25.00 for returned payment, not true. Cannot get help.

I’ve been a customer for over 15 years just because I’m too busy to switch to a different internet service. Don’t get me started on the high prices. What’s worse is the customer service. The amount of times I’ll be on hold for 30+ minutes and get hung up on MULTIPLE TIMES is absolutely ridiculous.
Don’t waste your time or money.

Cox’s billing is confusing and getting answers is a nightmare. I waited 30 minutes to reach a rep, it was hard to understand her, and she had to transfer me anyway. I’ve now been on hold for 1 hour and 24 minutes with no pickup. No callback option, no easy automated solution, just wasted time. I’d switch providers if I could, but options in my area are limited. This is not acceptable.

Cox mobile service is terrible!!!! Wifi goes out almost everyday . Phone service is God awful , cant even check the weather because it's no service. Show's 5G but most definitely is 3G .

Changing my service was easy thanks to Jasmin C. She was very helpful and especially nice to work with.
You should have her teach other associates how to best work with customers.

We have a line down in our driveway and they refuse to pick it up for 2 days.

I would highly recommend that anyone reading this avoid Cox internet at all costs. They took months to come back and bury the cable that they left running across our yard. Worst of all, they are WAYYY overpriced and when you try, after the 2nd or 3rd price increase, to cancel, you will argue with them for at least an hour as they try to talk you out of leaving. NEVER AGAIN IN MY LIFE will I use these people.

Completely horrible company. I don't know what happened. We have been with you for 13 years. Our internet in Pawtucket is constantly slowing to a crawl or completely failing to function. You said it was our equipment so I threw out a $700 router/modem that was 10 months old and replaced it YESTERDAY only to have the exact same problem today. I got on support who I had to tell 5x that the equipment is literally BRAND NEW. You just want to sell us more stuff and not actually fix anything. You are losing a 13 year customer. RIDICULOUS. We have been doing this for 6 months off and on

Used Cox for a year in Anthem only because there’s no other option. Frequent network drops lasting seconds to minutes. Customer service when I terminated the service was terrible because they gave me wrong information. I was told I did not need to return any equipment but after termination, I got an email saying I need to return the wireless router - by then I had already moved out

After paying for a new cell phone and service, Cox refused to deliver the phone. After a few phone calls, asking to deliver the phone and start service, the representative stated that they could not honor the deal unless I paid $ 400 more. What a horrible service and waste of time. Please don't trust them!

The worse customer service in the world! Absolutely awful. From sign up, to installation, to ongoing billing issues that were never resolved, to outages to termination. Every single step was backed by terrible service and even more horrible customer service. I don’t understand how they are still in business. Consumers need to do better by not supporting these terrible places.

I don't know WHY Cox WON'T GIVE the ADDRESS to return their products through UPS, like if you go to a store other than CVS! We wanted to ship an outdated modem back through Staples UPS Service and we COULDN'T because they DON'T HAVE COX'S ADDRESS! How INCONVENIENT! I don't know what the BIG SECRET is of their address because they aren't our friend in the digital age so it's not like we'll be sending them cards! If I could give zero stars I would as they do NOTHING for their LOYAL customers of over 20+ years! It's too bad they didn't have more competition other than dish service companies

I was charged a 15.00 modem fee for a modem I returned 2 months ago. They acknowledged the error.
I waited an hour and a half on hold to resolve this issue.

As a Cox cable customer in Newport Beach, my nearest Cox store is in Irvine. When our cable converter in the kitchen failed over the weekend, we removed it and took it to the Cox store. I sent my wife, as I wanted her to gain the experience of exchanging a defective rental converter. In the past, they simply scanned the barcode on the bottom and promptly provided an exchange. However, this time they gave her a hard time. They insisted she provide the name of my first pet, as a child. This is a secret question to prove who you are, when all else fails. Needless to say, she had no idea, as she is not me. The fact she had the Cox rental equipment and was simply looking for an exchange was not enough. Se had a drivers license with the same last name and address as the account, meant nothing. She was forced to call me to get the secret answer. I consider this elder abuse, as she was 80 and had trouble hearing through the entire ordeal.
I do not blame the employee, as they were trained to make these unreasonable requests. It is the Cox policy that I find fault with. Am I happy with the Cox cable service? In general yes, but paying more than $3,600 yearly for equipment rental and service should provide me better customer service.
What would Cox had done if I sent my grandson or niece to do the exchange? Maybe Cox selling out to Spectrum brought about this change? Or Cox has simply decided to become less friendly to their paying customers? In any case, should I have any further poor service, I will switch to satellite service. Do not deal with Cox Cable!

Cox comedication is one of the worst internet and cable company I cannot believe it they disconnect my internet service for $20.85 is this for real I didn't know that a communication company is so desperate for $20.85

When I went online to cancel cable services for my parent (who was being moved to hospice) I got the runaround about NOT being the actual customer. I provided accurate account information, as well as power-of-attorney documentation. The agent continually tried to sell me more services despite the situation. Questions such as "Is this a temporary move?" and "Is there anyone else who would like to continue the services at this address?" were extremely insensitive. I finally had to ask the individual if they understood what HOSPICE meant. This company is the absolute WORST in customer service and cares for nothing more than profits.

I am trying to cancel their stupid cable service and they keep me on the phone for over an hour and when they answer they hang up on me. Their prices are outrageously expensive and i rather use streaming services, i need help to cancel their cable services. They are very unprofessional!!

I reside in Scottsdale, AZ, have been a loyal cox communication customer for many years.
I'm currently on hold with the loyalty/retention dept., for over 90min., and counting. If this is good customer service, they need a wake-up call. I realize a conglomerate company such a cox can give a hoot about their customers, it's very apparent with whom they hire to speak to their customers and the fact that they don't have a system in place when there is a long hold to speak to someone, they don't offer a call back. Well, I see they made the decision for me, to leave them behind in 2025, and move on to another company.