Cox & Cox Reviews 

Kyle was excellent. Very helpful and professional.

I ordered outdoor seating at the end of June after our chairs broke. The website showed the items as in stock, full payment was taken immediately, and the confirmation email said I’d hear within a few days about delivery.

I did get a reply when I chased — but they couldn’t give any update. Weeks passed with nothing, yet their website continued to show the chairs as available to order with an early July delivery date. So I followed up again, assuming ours would be dispatched soon. Only then was I told the new delivery estimate was now the end of August.

So: full payment taken in June, no proactive communication, no ability to update me when asked, and the website still advertising earlier delivery dates that clearly weren’t accurate. It feels misleading and really disappointing for a brand positioned as premium.

We’ve since had to buy outdoor chairs from Atkin & Thyme instead, they arrived within a week, exactly as promised, with excellent delivery service. A very different experience. And rather nice.

Beautiful furniture, arrived fully assembled, unpacked and delivered to the room of my choice. However, the delivery men were atrocious! Not only did they throw the furniture around whilst unpacking they were very rude, and one wanted to use the bathroom and left a mess…….! So I’ve knocked a star off……

Paid for next day delivery, order still hasn't arrived a week later. I emailed support team and they said the team are 'working on dispatching my order' so it hasn't even been sent yet!

I had a minor issue after delivery contacted Ellie at customer service and she was absolutely fantastic and sorted my problem within minutes !
The furniture lovely amazing quality and customer service outstanding I will definitely use this company again.
Thank you again Ellie
Carol Wood

Fahad was excellent with dealing with my query. He was polite, helpful and quickly resolved the issue.

Fahad was great at solving our issue with a faulty cutlery set. Super quick to respond and a replacement sent immediately.

I have been waiting for a month for a refund for lights I returned. The whole process has been unnecessarily difficult from actually obtaining approval to return to now waiting for the money to be refunded. I was emailed on 5th July and informed the refund had been processed. I have now been told it hasn’t actually been processed. It feels like you are meeting obstacles at every turn and customer services are slow to respond and very vague in the information provided. I’m sure Cox and Cox sell some very nice items, unfortunately for my conversion project I will not be buying anything else from them and would recommend anyone else thinks carefully about buying something unless you’ve seen it in the flesh and are sure you won’t possibly need to return it. I’m talking about 2 lights worth £156 so not even a huge amount of money.
They even offered me £50 voucher not to return the lights after weeks of trying to get returns information. Very strange for a company their size
Edited to add - I have now been contacted and told again the refund has been processed I was given several different excuses for why I was informed this had been done on 5th July when it hadn’t. It’s a shame you have to go to these lengths and spend so much time and energy to get a basic level of service which any decent company should offer as standard. Not to mention they have a legal obligation to provide this service. Big sigh

As an interior design studio, we've worked successfully with Cox & Cox for many years, which is why our recent experience has been so disappointing.

Unfortunately, the level of customer service and communication has fallen well below the standard we expect from a supplier, and as a result we've made the difficult decision to remove Cox & Cox from our approved supplier list.

As a business delivering a premium service to our own clients, we need suppliers who are reliable, communicative and contactable when issues arise. On this occasion, none of those expectations were met.

We ordered an armchair and an attempted delivery was made before we had received any dispatch confirmation, delivery notification or proposed delivery date. Unsurprisingly, nobody was available to accept the delivery because we had no idea it was arriving.

Following the failed delivery attempt, we contacted Cox & Cox to arrange a new delivery date. However, rather than assisting us, we were simply told to contact the delivery company ourselves. The problem is that we had never been provided with the delivery company's details in the first place, as there had been no communication prior to the attempted delivery.

The responses we received felt generic and unhelpful, with no apparent ownership of the issue or willingness to resolve it. As things stand, we're left hoping a second delivery attempt isn't made without notice, resulting in yet another failed delivery that could easily have been avoided with better communication.

It's a real shame, as we've specified Cox & Cox products on numerous projects over the years. However, product quality alone isn't enough. The customer experience is equally important, and unfortunately this experience has left us with little confidence in recommending the company to our clients going forward.

I have ordered several things from Cox & Cox over the years and the quality and service has always been great. I needed some help from customer service for my last order and Zoya was amazing. Really quick to reply and sorted the issue without a problem. Thank you again!

Kyle was really helpful efficient and showed great customer service

That’s why I shop at Cox and Cox - they have amazing customer service and staff

Thanks Kyle for sorting my query .

The order I placed on line for 3 weathered oak and metal stools arrived very promptly but unfortunately only 2 were delivered. They are really lovely stools and I can recommend them for comfort and aesthetic appearance. When the third still didn’t arrive after a few days I contacted customer service by email. This is a little faster than waiting on the phone. I was helped by Myrie who quickly sorted out the problem by despatching a further stool with no quibbling. I would recommend emailing customer service in the first instance as the response is within 24 hours and is a reliable service. I would use Cox and Cox again as their products are good quality and stylish and the customer service back up works!

Items are lovely but it is not worth ordering from this company due to the poor delivery and customer service. Twice I have ordered from cox and cox and had issues. Most recently they only sent one of the two items I ordered (yet charged for both!). I then had to chase this up and am still sorting out a returns label. I would have cancelled my order had this been communicated and I’ve now wasted money on postage as well as all the time taken writing emails and chasing up those emails as it can take days for them to reply. Such a faff and the usual boring apology emails that are empty and scripted that don’t actually answer the questions I’ve asked in my email.

Ordered green boucle dining chairs and stools. On receipt I realised that my order of two stools and six chairs was identical to the Oppo range at Amos Lighting but £300 more expensive !! Also disappointed with the fabric
On contacting via live chat I was told that they wouldn’t price match and to return the order. Unfortunately after several emails etc I’m still trying to get my order collected.
My order number is 002583727 and I need the return actioning asap so that I can get a refund.
My order has now been collected and I’m awaiting receipt of the refund. I was advised that I’d been given incorrect information as Cox and Cox do actually price match. I was sent a gift card as an apology which was very much appreciated

Great service

Excellent customer service from both Josh and Marc, with a realistic and effective marketing strategy and ongoing advice resulting in an offer within a matter of weeks of launch. Continual updates and follow up with the Purchasers. I can highly recommend them.

Doing another 1 star review as this company are an absokute farce. I genuinely wonder if they are going out of business or struggling for cash...

5 weeks the ordeal has been ongoing, and I still have not received my refund. The company is a joke, even basic levels of customer service are a joke, staff are not helpful at all, response times are ridiculous, and after 5 or 6 (possibly more now) direct instructions to refund my money, nothing.

Now well in breach of consumer rights and trading standards are taking the matter up.

DO NOT ORDER FROM THIS COMPANY!

Good choice of home products, some quality items. My first experience was a bit disappointing though as one item was missing and I had to contact them to rectify. Quick turnaround of customer service so will probably use again.

Products are lovely but customer service and follow up communications post order are dreadful. Place a small order, paid a ridiculous amount for p&p, heard nothing for two weeks. Only when I chased was I told that the item was out of stock. I would not have known had I not chased. I then asked for a refund of the p&p as a gesture - a question that was ignored not only once but three times. To make matters worse when the item was delivered - there was no notification from the delivery company whatsoever and was just dumped on the doorstep. Don’t think I’ll be using Cox & Cox again. Had a similar issue last year when they were attempting to deliver some garden pots and they were so unorganised didn’t know what each hand was doing. I should have learnt my lesson then.

Terrible customer service. Rang Cox and Cox 4 times about a dining table and chairs ordered 5 weeks ago. Spoke to 2 customer service advisors who said they would check stock availability and ring me back. Neither of them did so. I waited several days. I eventually rang Cox and Cox and asked for a refund.