From 5 to 1 star in 4 years. My machine wasn't communicating with the app on the phone. Contacted clinic in Barrie numerous times without any positive outcome. Staff was between unhelpful t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad service. Online customer service people try to assist as much as possible. You wait 3 days and no one calls back. The phone customer service experience was awful. Not helpful at all. If... See more
Cpap Clinic,Once Rob realized that it wasn't helping, everything changes, he when from being nice,to not returning calls, and left the machine for a month.Then I got a email saying that my 30 day tri... See more
Company replied
"Canadian CPAP Supplies" Dream Station filters are much cheaper!! Filters are the exact same. My fault for not checking other sites. I feel like I was ripped off by the CPAP Clinic. CPAP Clinic ju... See more
Company replied
Company details
Written by the company
Looking to buy health/medical related equipment, such as sleep-aids? Here at CPAP Clinic Toronto, we have the best snoring solutions and sleep apnea treatments you need!We are a Toronto based and operated full-service CPAP home healthcare provider. Our main focus is the patient, and we offer at-home setups and mask replacement. Alongside educational sessions about the most innovative technologies and treatments of sleep apnea. We are known for our commitment to excellence in respiratory care, quality service, timely and accurate reporting of results, and commitment to patient care.If you have any questions or comments, please feel free to contact us, or simply visit our website to see what we are offering!
Contact info
1110 Sheppard Avenue East, M2K 2W2, Toronto, Canada
- (416) 792-2727
- info@cpapclinic.ca
- www.cpapclinic.ca
1.2
Bad
866 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s awesome that they have supplies…
It’s awesome that they have supplies and gear in stock when you need it.
Downside.... they don’t direct bill Blue Cross. They only do it with Green Shield. They should direct bill all major insurance companies. Not just one.
February 21, 2018
Unprompted review
Reply from 🥇 CPAP Clinic Toronto - CPAP Masks | CPAP Machines
Unfortunately, insurances like Blue Cross will not work with us for direct claims. We have requested their assistance and we have not been honored. We're sorry for the inconvenience. If you have other questions, please use 1.877.430.2727. Thank you!
This is a fantastic clinic!
This is a fantastic clinic. They are responsive and helpful. Juli helped me and she made everything easy.
February 20, 2018
Unprompted review
Quick knowledge and understanding…
Quick knowledge and understanding customer needs
February 20, 2018
Unprompted review
An angel in disguise
I had a very positive visit with CPAP Clinic after changing from my previous provider. Angelica who was helping me at the clinic is definitely an angel.
February 19, 2018
Unprompted review
I found the CPAP Clinic very helpful…
I found the CPAP Clinic very helpful when I called for help with a purchase. They shipped right away. Great to find a place I can rely on when I need supplies. Great job!
February 19, 2018
Unprompted review
Informative and very helpful and fair…
Informative and very helpful and fair prices.
I have been recommending CPAP Clinic to friends.
February 19, 2018
Unprompted review
Awesome Service !!
I was referred to the Clinic by a friend because they got very good services. I had a similar experience. The response to any issues is very prompt and they ensure that you are one extremely satisfied at the end. It is a one- stop place for all your CPAP needs....... awesome place !!!
February 17, 2018
Unprompted review
Reply from 🥇 CPAP Clinic Toronto - CPAP Masks | CPAP Machines
Thank you for your review. We're sorry your billing details were not clarified and finalized. With your generous re-rating, we will modify the store credit and substitute this situation with a kind offer. Please check your email for more. Questions? 1.877.430.2727
Thanks for the good service.
February 17, 2018
Unprompted review
Easy to purchase an item and easier to…
Easy to purchase an item and easier to have the items delivered on time.
February 15, 2018
Unprompted review
TANK FOR SERVICIES
February 14, 2018
Unprompted review
Fast, simple, easy service
Fast, simple, easy ordering service. Checkout was a breeze since account creation was not mandatory (used Paypal information at checkout instead). Delivery time was quick, with no problems encountered.
February 14, 2018
Unprompted review
Excellent care
Excellent care! Highly professional! Definitely Recommended!
February 13, 2018
Unprompted review
Cpap Clinic,Once Rob realized that it …
Cpap Clinic,Once Rob realized that it wasn't helping, everything changes, he when from being nice,to not returning calls, and left the machine for a month.Then I got a email saying that my 30 day trial was up.Still no one called.Finally I called them and the owner and his wife came to my house to pick it up.They where rude and I guess upset because it didn't"t work for me.I guess they put on a great show when they think that your buying, but if you don"t, they became rude and angry.I think it might help if the owner took a course on speaking english, because I can never understand what he is saying.
February 12, 2018
Unprompted review
Reply from 🥇 CPAP Clinic Toronto - CPAP Masks | CPAP Machines
Sir we thank you for allowing us to serve you. We hope you find the service and treatment that is best for you. If you have questions, please call 1.877.430.2727.
Excellent Site
Excellent Site ! Good prices and fast delivery system. Now that's a winning combination.
February 11, 2018
Unprompted review
Great service always
February 11, 2018
Unprompted review
Great Service
Thanks for your expert personalized service and speedy delivery.
February 10, 2018
Unprompted review
CPAP Clinic…
The staff were very helpful and knowledgeable in explaining the workings of the CPAP machine. As a result, I was able to use the machine without any difficulty or problems. They were also very professional in their approach and offered their assistance whenever needed.
February 9, 2018
Unprompted review
The customer service representative was …
The customer service representative was very informative, polite, and pleasure to work with
February 8, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.