Crabtree Property Management Reviews 

As a resident freeholder it’s really important to understand the responsibilities of managing the estate and for this Crabtree have been very professional in making sure we file our accounts on time. Would like to thank Elaine Koller for making sure we file our accounts on time.

I recently made a very negative review of Crabtree which was very much on point!
I have since had contact from the company and must say they have jumped hoops to get things done which they have!
A special mention goes to Sarah Belsham who has solved the issues of the bin areas which had become an environmental health issue and arranged a contract with a waste company to tend to the problem!
So I retract / delete my negative review and say thank you Sarah Belsham 👍

How did Brentford Lock West engage with Crabtree Management Property. The estate has been so mismanaged and placing residents at risk. They have a rating of 2.9 and seriously who appointed them?

Boiler room locked, no access because after hours have no information. Supervisor deliberately ignored taking the call. Can’t wait for the residents to vote them out…highly not recommended

This must be one of the worst companies.
Ignoring emails on serious issues, as with many other reviews,
Can't be all coincidence and not a policy,
The reply from Crabtree in here invites to take the issues through customer complaints service, I used it on multiple occasions, it seems it designed to take you on a large circle with so much time wasted, just to bring you back to the first square.
I doubt if anyone ever got a proper result from that.
How this type of company can still operate in the fashion they do ? It is just amazes me in the worst possible way.

Gabriela Slusarz the Customer Service Advisor for Crabetree/Fexco Property Services was attentive, helpful, patient and a joy to communicate with. A real credit to your organization.

Kind Regards

Kalu Ukpai

Crabtree is the management company of my building.
Early January our ceiling leaked due to a pipe being removed by a worker, which led to damages in our flat.
In the past 7 weeks I have been dealing with Ardeep to sort both the repair and also for safety works in our ceiling.
Ardeep has been excellent right throughout the process to help us organise and get everything sorted. Without him I'm sure this would all have dragged on, and not be organised properly. He responds quickly and helps to organise all the people to be where they should be to sort the problem.
My thanks to him for ensuring this has now been done!

We received parking charges whilst working at a property within the estate but Ardeep has been fantastic, and resolved all issues with these simply and easy,
Fantastic team to deal with

Crabtree has been services for us for 10 years and we have never had any problems with them regarding their service.
I have personally had contact with them for several issues and every of them has been resolved quickly and positively.
Many thanks Adreep, Damian and Erm for your help and support 🙏
Keep it up 💪
Very Grateful tenants 😍

Honestly, if it wasn't for Ardeep i would give Crabtree less stars. Ardeep is very enthusiastic about his work and happy to help however he can. He will go above and beyond for the residents. It would be even better if all Crabtree staff had the same work ethic as Ardeep.

Can highly recommend Ardeep from Crabtree. Nothing is ever too much trouble and all issues are dealt with in a timely and efficient manner.

The admin team have been very responsive to requests I make, getting back to me within the timescale they stated and providing clear information.

I have had the same experience with this management company as most of these people. I have made call after call and have followed up with emails but no one seems to come back to you. I had a person from accounting side trying best to help but useless as couldn’t answer any questions on any of my queries and promised a call back from a property manager which I’m still waiting on. They are very quick in sending statements and year end accounts, demanding payments and penalty fees but no explanation on why we should be paying back dated payments. Really at a loss on what to do all this going on since Dec 2024.

Confusing and often pointless correspondence, inability to respond to telephone requests.

Crabtree aer experts in displaying complete indifference to any complaint.
Their management approach is 'if we ignore you what can you possibly do about it'.
They think it makes people feel helpless.
Actually it makes people angry and focused enough to tell everybody how bad they are in an honest review.

I not sure where to begin. This company manages an estate where I’m residents at. I am extremely dissatisfied with Crabtree Management. They have raised the service charge by an outrageous amount, but absolutely no improvements or services have been provided in return. It's frustrating because when you try to get in touch with them for any queries or issues, the contact number they provide doesn’t even work. It’s impossible to reach anyone for assistance, and there’s no communication or support. This company seems to care only about collecting money, without delivering any value or service. I would strongly advise others to stay far away. 😡

I wish Trustpilot had score of zero or less that I could give Crabtree property mismanagement as they are the worst service charge company that I have come across in 40 years of dealing with various service charge companies.
When they took over they increased the service charge illegally by 100% while providing inferior or no service at all. They then demanded £223.71 for "insurance" and increased insurance excess to an unheard amount of £25,000.00!!! The figure is normally somewhere between £500.00 to £1,000.00.
They have no interest in replying to enquiries or providing a decent service, all they're interested in is to demand more money as the following year they again illegally increased the service charge by 180% while the conditions on the estate are at times plague like where the residents have to do the rat run.
They have an insatiable appetite for money demanding payment in full and if we want to pay by direct debit we have to pay them a fee for that. They have even illegally demanded money for years gone by!!! Years that they were not even involved.
Keep well away from money grabbing Crabtree mismanagement lot at all costs.

Craptree are easy to contact and respond quickly to requests/problems consistently. I hear negative stories about other property management companies and I'm grateful I don't have these experiences with Craptree.

I had a great experience.I had a problem with the intercom.Ardeep from Crabtree Property Management team was monitoring the replacement of the intercom.He made sure that the engineer did not leave the site without properly testing the intercom.Thank you very much Ardeep / Marek

Unprepared to help with anything and so unhelpful

Mafia style company specialised in many things but I'll be more specific below:

Lease Breaching:
Oh, where do we begin with this rogue mafia-style operation? Let's start with their creative approach to lease agreements. They’ve raised the service charge by a mind-blowing 180% over the last two years, despite the lease explicitly stating they shouldn't increase it beyond the cost-of-living index. It’s almost like they’ve decided to rewrite the rules of economics. And, for the cherry on top, after paying a hefty £2500, you’d expect some semblance of service, right? Wrong. We haven't seen a gardener, cleaner, maintenance worker, or repair person in the last five months. They’ve turned "non-existent service" into an art form.

Fundraising for Bogus Reasons:
If you thought the service charge was extortionate, wait until you hear about their whimsical fundraising efforts. They conjure up amounts out of thin air and send you surprise bills that are neither legal nor backed by the lease. For instance, £550 for balancing a charger from more than three years ago (a legal no-no), and £233 to cover other leaseholders not paying their service charge (also against the lease terms). It's like they're hosting a telethon for their bank accounts.

Deception:
Honesty might be the best policy, but deception is this company’s modus operandi. They never provide evidence to support their service charge estimates or invoices for what they've allegedly paid. Here’s a sample of their phantom expenditures:

Cleaning: £15k (seldom and superficial at best)

Landscaping: £15k (non-existent)

Repairs: £30k (haven’t seen a single wrench)

Window cleaning: £4200 (windows remain blissfully untouched)

Pest control: £1500 (rats have declared it their kingdom)

Bulk removal: £6100 (a figment of their imagination)

They lie about everything and anything. Complaints are met with the sound of crickets.

Extortion:
The only time you’ll hear from them is when they send a demand letter for money. After that, they vanish into thin air until the next fiscal year. And if you're late with a payment, prepare for the storm of threatening letters. Mafia tactics have nothing on these guys.

Conflict of Interest:
Crabtree Management Company has been appointed by the estate company to manage the estate, but guess what? Crabtree themselves have been appointed directors of the company. This is a conflict of interest so blatant it makes you wonder if they even know what the term means.

Totalitarianism:
No Annual General Meeting in three years. Residents' concerns are ignored like background noise. No voting on directors. At their last online meeting, they muted everyone and presented their agenda of lies. It was like watching a dictator's highlight reel.

In summary, they are the worst company with the worst people to ever grace the face of this planet. Dishonest, with an arrogance and sense of superiority that could rival the biggest tyrants.

STAY AWAY 🛑