Craig Atkinson Removals Reviews 

235
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and exceptional hard work, even under challenging conditions. People frequently highlight the outstanding care taken with all belongings, noting the team's efficiency and meticulous attention to detail throughout the entire moving process. Many reviewers emphasize how the team effectively reduced the stress associated with moving, providing a calm and reassuring presence. Excellent communication was consistently noted, alongside the staff's helpful and accommodating nature, which ensured a smooth and seamless journey from the initial inquiry to the final delivery.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that nothing was too much trouble... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Craig, Jodie and their team. They safely packed and stored our belongings for us for over 12M and then delivered them all to us when our new house was ready. Nothing was too mu... See more

Rated 5 out of 5 stars

Craig's team of Andy and Kieron facilitated our house move yesterday. They were friendly, timely and professional, even when they had two heavy settees to carry up two flights of stairs! We would defi... See more

Rated 5 out of 5 stars

Absolutely brilliant service. I used this removals company to move my things into a storage container, and they were outstanding from start to finish. They took extreme care with everything — f... See more

Rated 5 out of 5 stars

I can’t recommend the firm highly enough. They managed to fit me for a removal date with only 7 days notice, allowing me to be in my new house before Christmas. The team, Mark, Lee and Karl were amazi... See more


Company details

  1. Shipping Company

Written by the company

Here at Craig Atkinson removals we provide a stress free home removal service. Whether you need to move locally or nationally we have various different options to suit your budget. We have been in the industry collectively for 15 Years. With the experience we hold we can almost guarantee that the service we provide will ensure that moving day will run as smoothly as physically possible. Some of the services we offer are as follows: - Home Removals local - Home Removals national - Free estimates (requires home visit) - Full or part packing service - Boxes supplied (new or used) - Dismantle and assembly service - Store pickups - Small storage solutions We have full insurance for hire and reward , goods in transit (up to the value of £10000), public liability insurance (up to the value of £1m) Our vehicles are fully equipped with protective transit blankets, strapping and webbing to ensure your goods are looked after as they was our own. Rest assured from the moment you call our office to the last box going into your new home, we will maintain a professional and friendly service throughout - you will not be disappointed. Thanks for reading, Craig Atkinson Removals Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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4.9

All reviews

(235)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional moving service

What a star, they really helped me when I was let down, the move was done professionally with unmost care, the price was very reasonable and the communication was excellent. Professional to a T.

September 18, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you very much 😀

Rated 5 out of 5 stars

Great service from Craig Atkinson…

Great service from Craig Atkinson Removals. From planning and getting the quote to the move itself. Lads we friendly and helpful, went out of their way to check everything was placed in the right place, and took great care of all my things. Thank you for a stress-free move and I highly recommend them for price and service.

September 10, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you very much 😀

Rated 5 out of 5 stars

Highly Highly Recommend!!!

Highly Highly Recommend!!!
Took the stress out of moving! Craig and his team moved all my furniture from a second floor flat ( with no lift!! ) into storage. Very professional. Very friendly. Very quick and efficient. No need for me to hang around at the other end. Brilliant. Could not have done it without them and won’t hesitate to use them to move everything out of storage when the time comes. Thanks guys. Really appreciate what you’ve done!!! Worth your weight in gold!!

September 4, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you. Much appreciated 😀

Rated 5 out of 5 stars

Highly Recommend.

Highly Recommend.
Took the job on at sort notice.
Arrived on time.
Did what was needed with no fuss or hassle.

September 3, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you very much 😀

Rated 5 out of 5 stars

Excellent

Excellent, professional, careful, considerate and friendly removal guys. They made my move so much easier, they were prompt and helpful. I would strongly recommend this company.

August 24, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you so much for your time to leave a review it is much appreciated 😀

Rated 5 out of 5 stars

Brilliant service

Brilliant service from Craig and his team for a long distance move. We can fully recommend both the removal and packing service which takes away a lot of the stress of moving. The team were professional, cheerful and worked extremely hard to provide a great service. We would recommend them to anyone. Thank you.

August 19, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you Shirley, we wish your parents the best of luck in sunny Scotland 😀

Rated 5 out of 5 stars

Awesome 🤩 from the first call very…

Awesome 🤩 from the first call very professional and great people and moving days went great without any issues , would recommend everyone uses this brilliant company will recommend to anyone that asks me,

Thank you
Catherine

August 6, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you Cat much appreciated as always 😀

Rated 5 out of 5 stars

Absolutely Brilliant from first contact…

Absolutely Brilliant from first contact to last. Used Craig and his team to move my elderly in-laws across the County. Due to their age we took advantage of the packing service, after 53 years in the same house in-laws had lots of stuff. Craig and Jody were marvellous treating every item like it was delicate china, all wrapped in paper and packed carefully. 24 hours before the move an unforeseen problem, as in a 10 day delay occurred, Craig took it in his stride making alternative arrangements etc. Then again when the delay was reduced to 5 days. The whole team unloaded the vans so meticulously and quickly and showed great respect for my in-laws. Can't thank them enough for lightening our load. Wouldn't hesitate to recommend. 1st class service, old fashioned courtesy with a very reasonable price, what's not to like?

July 3, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Fantastic review. This is why we love our job and work to the best standards to ensure more reviews come like this 😀

Rated 5 out of 5 stars

Great move - thanks!

Great team, hard working and friendly.
Our new home was not the easiest to move into - rural area, multiple floors, sets of uneven steps and narrow doorways - but the team were a pleasure to deal with, and moved us in 4 trips.
Wouldn’t hesitate to recommend them, and would definitely use their services again in the future.

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

A hassle free way to move house!

Booked Craig and his team at short notice after reading reviews online.

4 lads, 2 very clean (large) vans and 3 trips in total and we were all moved in.

Nothing damaged, everything handled with care and a great service.

Will definitely use next time we move.

June 29, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you 🙏

Rated 5 out of 5 stars

From the Initial quotation to then…

From the Initial quotation to then booking move with Jodie the process was efficient and timely. The two removal lads came on time worked tirelessly all day but still with due care and attention to the furniture they were moving .I would highly recommend their services

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Recommend to anyone.

I've used them twice about a year apart. The first they slot me in literally the next day, which was absolutely excellent and the second time I was more prepared and could give a few weeks notice and they had a slot for me. Competitively priced, no dramas and nothing broken either time. I'd recommend these guys to anyone.

June 3, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you Pete much appreciated 😀

Rated 5 out of 5 stars

Excellent service from craig

Random ask at a storage place a few year back and you squeezed me in last min. Service was excellent. Definitely reccomend and would use you again 😁👍🏻

May 11, 2021
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Reply from Craig Atkinson Removals

Thank you Kelly much appreciated 😀

Rated 5 out of 5 stars

Fantastic Service.

Fantastic Service.
Moved a sofa from Nelson to my property in Burnley with due care. The weather was inclement but they covered the sofa fully which was dissembled and reassembled in three parts.
Two men on a bank holiday at a reasonable price and careful, would highly recommend and use again! Thank you Craig.
Tim S

May 5, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you Tim 😀

Rated 5 out of 5 stars

Really professional service from start…

Really professional service from start to finish . The team worked so hard getting us in and did a really professional job . Would recommend highly !

April 29, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you very much we wish you all the best in your new home 😀

Rated 5 out of 5 stars

Craig and the team did a fantastic job…

Craig and the team did a fantastic job on our long distance move. They arrived a few minutes early and had everything loaded in under an hour and a half. Unloaded at the other end just as quickly.
The team were all very friendly, helpful and hard working. Wouldn't hesitate to recommend them.

April 21, 2021
Unprompted review
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Reply from Craig Atkinson Removals

Thank you David it was a pleasure 😀

Rated 5 out of 5 stars

Very excellent and efficient service

Very excellent and efficient service. Turned up on time and had us packed and unloaded in no time. Jodie was amazing, can't believe how strong and hard working she is. Would recommend Craig and his team without hesitation. Shelley and Debbie

March 12, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor communication! Got his money now not interested

Craig and his team started off very well, and seemed to pack up things very efficiently. After that, it went downhill. They tried to cram as much as possible into the vans, which is how things get damaged. For example, he placed my petrol lawnmower on top of my brand new (and expensive) BBQ. Furniture was just dumped into the the dining room and stacked up.
I spoke to one of the removal men who was moving a cabinet into the new house. They had just damaged this in front of me by scratching it. He shrugged his shoulders as if to say “what can I do?”.
I emailed Craig and, to this day, he hasn’t bothered to reply. Craig had also under-estimated how much stuff I had. On the last trip he left his men to complete the work as he'd run out of time as he had to sort out child care! Some of the rush is understandable as I didn’t get the keys when I thought I would do, but this only delayed us by 70 mins.
Would I recommend him? No. If he can’t be bothered to come back to me when I say something has been damaged I feel this says a lot about the company. Craig I don’t lie and only 3 extra things that didn’t sell in time came. You weren’t at the house when then men dropped the stuff off! If you want pictures I have them. Also why you think it’s ok not to reply to your customers and ignore them?? I don’t think so.

Shocking response by you accusing me lying. You damaged my cabinet and you weren’t interested and couldn’t be bothered to reply.

March 3, 2021
Unprompted review
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Reply from Craig Atkinson Removals

EDITED...hi Martin I have edited my reply to your review as I realise my last reply was done with high emotions as this is our first bad review in 3 years. Whilst I stand by things didn’t go as planned because of reasons i included in our email exchange from both parties (both me and you) I realise it’s up to us to as a company to put things right and would like to offer an apology. If you forward your bank details Accross I can arrange some form of refund on our services to hopefully resolve this.

Craig

Rated 5 out of 5 stars

Just excellent

Just excellent. We were treated to professional and friendly service lead by Craig and his family team.very punctual and works hard and pleasant to deal and chat.
Highly recommended

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service.
All got stuck into the move from one house in Rochdale to the next in Barrowford.
Very happy with the service I received
Thanks gang. Keep up the good work.
Steve.

February 7, 2021
Unprompted review

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