Crate and Barrel Reviews 461

Delivery and warehouse people are realy realy bad. Never ontime on the delivery schedule. Not helpful. Changed the schedule as they wanted without explanation.

Absolutely no security with their credit card procedures. Do not ever put your card information on their website. In my experience, kitchen appliances don't ship. They have no accountability, and don't use verified shipping partners.

DO NOT BUY HERE
I bought a planter online on July 4th of 2022 with an expected delivery date of early August. They have already changed the estimated delivery 3 times and when I called crate and barrel they say the product has arrived but it's in the warehouse. I contacted the store many times by phone and in person at Roseville Galleria they say it's not there and both the store and Customer service online say they will contact me to schedule a time for pickup but they never do. This whole time they have held onto my money and product, since its available, they just won't set up a time for pickup. So avoid headache and do not buy any product at crate and barrel if they don't have at the store they will just keep your money but will not give you the product and will always delay. They say they will contact you and set up a time for you to get your product but they could care less so they never actually do anything. Also I tried to put this reviews on their website but they wouldn't post it and sent an email for me change the review.

Never again! Ordered a wedding gift from Crate and Barrel site wedding registry. Item was never shipped but I was certainly charged for it. Called Crate and Barrel. They reshipped item to bride. I specifically asked to make sure there was a gift receipt included. The rep blew me off and said sure. The bride finally received gift but had no idea who it was from. There was no card/gift receipt included.

I ordered a floor lamp at walnut creek, CA store. Paid in full and decided to pick up when it comes in. 1, 2 months went by. No news or text. After 3 months I cancelled my order. That was in March. Then I saw the same item in different color in Roseville Galleria, CA store last week. Said they have the color I like and there are 8 of them at Tracy warehouse. Told me to come & pick up in a week. Called today 8 days from when I ordered. The lady said, it didn't come in with the truck this week. Check next week? That is when I went online to search reviews because of bad gut feeling. Wow!!! What are the company executives doing with that much bad reviews online? Time to close your shop or all of you need to get fired. Take some courses from Amazon!!!!!

They have shipped me the same set of pans 5 times now. They all arrive damaged due to poor packaging. They also don't actually allow negative reviews on products, so there is no way to warn other customers that this particular item is poorly packaged and will arrive damaged. We are going on over a month now where they have my money and I have damaged pans I have to keep returning because they cannot manage to ship things in any logical manner.

Just got nutcracker plates from crate and barrel. All the plates (I ordered 4) came with defects - chips in paint and bubbles and lines in paint. Left a review on crate and barrel website and the review was rejected because “my problem was a fulfillment issue”. Terrible experience and disappointing product and disappointing response from the company.

Ordered lots of stuff, sofa, lighting, dining chairs. Always delays! Already cancelled lots of stuff. Mid July received an email for delay of a pendent we ordered in June for delivery next month. Email says sorry delayed… mid august. Its mid September now. After many calls and promises to be called back nothing happens. Walked into the store to talk to a manager. She would look into this and get back to us. Good thing, she did get back to us! But she couldn’t give us an answer on where the pendant was or when it would come in.
Received info about delivery of sofa; Good news! Sept 23. But the manager now says… noooo sorry the system says mid October now. Crate and Barrel has a huge logistical problem. Employees acknowledge this openly. Don’t order at Crate and Barel!

Can't commit to delivery dates and customer service is highly fragmented with no accountability. Items arrived damaged and delivery drivers are not trustworthy.

Today, I was expecting to receive 2 items. At first the delivery driver said he had 1 item for me. After I showed him my order receipt, he looked at his phone and said, "Oh yes, we have 2 items for you."

He suspiciously decided to unpack the first item on the street instead of my bedroom, and "discovered damage" It was very obvious they knew beforehand, with the slip up of "only 1 item for you"

Never order ANYTHING from Crate and Barrel, especially if it's a special order or they can't give you a delivery date immediately.

For over 8 months I received limited information about my order but I had to PAY 50% up front.
I feel sorry for the customer service representatives. The problem is at the very top, the CEO only cares about profits and boosting revenue and seemingly has deprioritized the customer experience.

Perhaps she should look at Wayfair as an example. They have exceled at delivery during a global pandemic. I've ordered multiple items from Wayfair with much better communication, customer service, and delivery.

Such a shame, because Crate and Barrel used to have an exemplary reputation. Not anymore.

I will never order anything again from crate and barrel and will tell my extensive network about my terrible experience.

Besides not paying a living wage worthy of all the nasty, screaming customers, CB is exhibiting all the signs of a company not paying its vendors and headed toward Chapter 11 bankruptcy. I used to work for furniture company that went bankrupt and I know what I'm seeing (again). With backorders on simple items like dishes out until 2023:
1) Do not sign up for the credit card
2) Do not order Made To Order furniture
3) If anyone tells you cannot cancel something, dispute it with your credit card company and get the charge reversed (especially Made to Order furniture)
I listen to your complaints every day, 40 hrs/week and I'm on your side. They are listening in to every conversation (calls and chat) and are more concerned with your review of us than they are about the reason you had to contact us in the first place. Worst company I've ever worked for.

I love crate and barrel quality, however before placing an order, it would be respectful to the consumer to inform them of delays of more than a few weeks!! So that if they wanted to choose another item from a registry perhaps … they would be free to do that !!

Ordered one sku for a credenza. Order confirmation later showed two different sku’s coming in two months apart. Credit card charged different amounts. 50 mins on the phone no help.

These buffoons delivered incorrect and damaged beds to our new home three times. Bedding fell apart upon first use.Customer service is worthless and trained in little more than spewing platitudes.

I was really hoping that the bad reviews here were not true. I was really really hoping that.
I reassured myself by saying "It is a big successful company after all right? Reviews by virtue are subject to negative selection bias right?"
Let me tell you. The bad reviews here are so true. Please read them all or read as many as you can to get a general feel for yourself.
My furniture order actually even said "Out for delivery." I even called and confirmed. Customer service is actually friendly on the phone. Unfortunately though... ALL TALK NO ACTION. I did not pay several thousand dollars for kind words. I paid for furniture. And I did not get my furniture. The rescheduling nightmare begins now, which as others have said will take months and months to get your furniture. I am expecting (as others mentioned here) that even when it arrives, there will be severe quality issues.

The worst ...unprofessional ...joke ...oh my goodness, I cannot find the words to form a sentence that accurately conveys the level of incompetence, the unbelievable disastrous experience we had with the Crate an Barrel wedding registry. Best advise I can give is STAY AWAY FROM CRATE AND BARREL!

After eight months of waiting and three promised delivery dates three attempts on parcel delivery. When they where told no parcels.never was able to deliver a complete order. After their attempt to patronize many times and given mutable chances. We canceled the order. My belief is when they could not deliver in full they sold my order again. Not sure but sure of one thing will never do business again with Crates and Barrel, total cluster. Never seen anything like this in my life.

OMG!!!! Never again will I purchase from Crate and Barrel. I truly thought this was a reputable company, but was I wrong. Horrendous customer service experience with a ridiculous wait time only to speak to some nasty, poor English speaking idiot who only made excuses for why I didn't receive my item. Never again! I was shocked to see all the terrible reviews. My mistake for not checking reviews before my purchase.

Thanks crate and barrel for the deceptive marketing. I ordered linen drapes at a great clearance price, paid and checked out. Not too long after received an email saying my order was canceled due to lack of inventory. As if they couldn’t keep track of their inventory. Never again crate and barrel.

If you want to wait a year or more for a quality piece of furniture DO NOT buy it from Crate and Barrel. Their lead times are deliberately minimized on the online store so that you will make a purchase. Then you will receive email after email, month after month pushing the delivery time back.

I ordered a $4000 sideboard, which took 6 months for delivery only to discover that it was damaged. Then after waiting another 6 months, the replacement arrived damaged as well.

Their internal communication about deliveries: AWFUL! Each time, they tried to deliver the item to the billing address. Each time, the delivery day and time had to be rescheduled due to the driver going to the billing address, even though I spent hours on the phone both times trying to make sure they would deliver to the correct address.

Save yourself the stress and deal with any other company other than Crate and Barrel. (CB2 their other company is no better.)

I used to browse and buy off Crate & Barrel a lot. I was trying to check out their July 4th sale and I've been disabled off their website with a "Pardon Our Interruption" error that claims I'm a bot and won't let me access the website. I've tried on several devices and different browsers, same issue. C&B needs to address this before they start losing customers.