Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was giving the wrong advice on my Domain which I thought was with Crazy Domains but only had Hosting. Told website had crashed and need new site.But after second call back to Crazy Domains learnt it w... See more
Company replied
The Agent SHEENA guided me through the transitions of email migrations including reinstating & upgrading Outlook 365, the complicated issues of dealing with POP & IMAP was dealt with via Team Viewer.... See more
Company replied
Jane went above and beyond to get my DNS Premius sorted and is keeping an eye on the domain activation so she can set up URL forwarding. I had no idea how to do any of this and her help has assured me... See more
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Company details
About Crazy Domains AU
Written by the company
About Us
Crazy Domains is more than Australia's #1 domains and hosting provider, it has become the online marketing solutions provider for SMBs! With innovations from Website Builder to Simple SEO, it provides the suite of products and services to help companies get started online and expand beyond geographical boundaries.
Be Inspired
For 19 years, we've empowered Aussie businesses to get online. See how several of them have built their ventures from the ground up
MADE IN AUSTRALIA
NEED HELP?
Contact info
60 Pitt Street, Level 11, 2000, Sydney NSW, Australia
- 1300 210 210
- supportreviews@crazydomains.com
- www.crazydomains.com.au
3.9
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Amzing service
It was so quick.that I didn't imagine my problem will be resolved in that quick time. I am so happy
December 16, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Vikram,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
Dishonest and inaccurate communication
Dishonest and inaccurate communication. The information constantly changed, and I was ignored for weeks when I pointed out issues. The false apologies and inaction continued from there with no accountability and constant follow ups to get responses. My service was then shut down and then terms of the refund then changed on me three times until the communication then stopped abruptly. This company cannot read across a file and take every thing as a new complaint making it impossible to get consistency, that ug when they actually respond to you.
1 star is too many
December 17, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to supportreviews@crazydomains.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Reply from Crazy Domains AU
Hello Donna,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Gideon was crazy good and solved my…
Gideon was crazy good and solved my problem. TY.
December 13, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Bianca,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Reply from Crazy Domains AU
Hello Mariano,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Excellent thorough customer service
December 11, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Terri,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
they automatically add extras to your shopping cart…
these guys add hundreds of dollars of extras to your shopping cart without your consent - i add 3 domains to shopping cart for renewal - should cost less than $85 - they add over $260 worth of add ons i never asked for (add ons by the way that other domain registrars offer for free!) - it takes 3 clicks to add to cart - then another 9 clicks to remove all the crap i don't wont - this is pretty much illegal in NZ - i've complained to the Commerce Comission about this practice
December 10, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Brendon,
Thank you for sharing your feedback. We understand your concern regarding the additional items that appeared during the renewal process, and we appreciate you bringing this to our attention.
To help us review this matter further, please email your Customer ID, domain name, and any relevant case ID to supportreviews@crazydomains.com. Our team will investigate the details and follow up accordingly.
Thank you for reaching out.
Kind Regards,
Sambrin O.
Online Experience Specialist
Friendly & Fast
Friendly, prompt support that resolved my issue and retain my confidence in my purchases. James was a brilliant assistant and I appreciate his expert guidance to resolve the matter. I do think it was something that could have been avoided if explained on the initial setup and purchase but that aside, I'm grateful I've always been able to resolve concerns by reaching out the the team.
December 10, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Reply from Crazy Domains AU
Hi Pori,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
The experience with support was great
The experience with support was great - James was really helpful and got the job done.
However and overall, Crazy Domains is an ill-designed, unintuitive website that often obscures access to what should be easy to locate in your own account, including pricing.
They also have a habit of defaulting to added extras, that you have to DE-select rather than offering them as options to add.
Not fraudulent, but definitely sneaky.
December 5, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve encountered. This is certainly not the level of service we aim to provide, and please rest assured that your feedback has been noted and will be taken into consideration as we work on improving our processes.
Once again, we are truly sorry for the inconvenience caused, and we appreciate your feedback as it helps us enhance the quality of our services.
Kind regards,
Bern O.
Online Experience Specialist
James was very quick and efficient to…
James was very quick and efficient to resolve all my issues.
Thank you
December 6, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Venus,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Most exhausting and frustrating website build experience…
It's been exhausting and frustrating trying to work with Crazy Domains on a website project. I feel like I have been cheated. Because I was never told I'd have to work to Perth time. The site was sold to me during UK time back in April. Their sales team keep calling to sell add ons (at least two add ons over several calls) that apparently the site won't work without but were forgotten during the initial call. Now there's something new to sell, but I ripped into the guy and he said a manager would call me (a month or so ago). Quiet since. The site isn't built and the site draft is amateur. The communication is poor but very sweetly written. They use one generic inbox which apparently is poorly sorted, as I had to send the same emails with picture attachments multiple times. We have been back and forth for several months due to the time difference and this would have been avoided if the whole sales experience wasn't utterly misleading and deceitful. I wouldn't have selected them if I'd have known. Now they're refusing to contact me in UK hours saying they can't. Lies. They could take my money during UK hours over the phone but not call to resolve everything. I just want my money back now. I'm so exhausted and disappointed
December 4, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to supportreviews@crazydomains.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Sambrin O.
Online Experience Specialist
Recent ticket number
Recent ticket number, I-23371482. Gedeon was excellent in collaborating with our home-based internet technicians to resolve the email issues I was experiencing with Outlook on my laptop, which had not been upgraded to the new business platform. Both Gedeon and the technician worked efficiently to fix the problem in a timely manner.
November 24, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Natasha,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
James is a legend
James is a legend. I needed quick bit of advice and assistance and he helped me out. Lots of companies give you the run around but this service was exceptional.
December 3, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Anthony,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Reply from Crazy Domains AU
Hello Tarek,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Excellent service fixed problem…
Excellent service fixed problem striaght away
November 27, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Terry,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Terrible customer support
have had the worst experience dealing with this company highly recommend do not use them. Have had multiple calls and cannot resolve a simple issue and keep being told i will be called back no response ordered a product and it simply does not work.
November 28, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Aidan,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, Please allow me some time to coordinate with our support team for us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Very good service
Very good service, prompt response, professional service.
November 27, 2025
Unprompted review
Reply from Crazy Domains AU
Hello Jieling,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Helpful tone of voice
Helpful tone of voice - easy and clear to understand.
November 28, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Colm,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
The person I have given the 5 star…
The person I have given the 5 star review to is Christine. She understood the problem, investigated it, and had the site up and running in a relatively short time. I'd had two previous very long chats to no avail with other agents both with no resolve to the problem. Two of my websites had stopped working, when investigated apparently files for both sites had been deleted. I could not reload the files because it said my password was incorrect. I had not deleted anything, and both previous agents insisted nothing happened on the server side, inferring it must have been me and I should get a professional involved!! So no result with the first two chats. I might add here that I initially wrote the code for the sites some 20 years ago, and have updated and maintained them ever since. Not sure how professional they thought I should be. Quite insulting really. But, none of that with Christine, I had uploaded the files that morning and the site was working perfectly when she did whatever she did. Unfortunately nobody told me what had happened to bring these two sites down.
November 25, 2025
Unprompted review
Reply from Crazy Domains AU
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Sambrin O.
Online Experience Specialist
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