So I gave this a 4 star just because, I had replied at one point and no one got back to me and the next day I was asked how the service had been when nothing had been done. Maybe because of that, tha... See more
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Review summary
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Based on these reviews
I accidentally purchased a year long subscription which was a little bit too easy to do. The support I received for a refund was excellent. They were very timely with their responses and very helpful... See more
I had a problem with my account due to my mistake. I contacted Creative Fabrica and got a prompt, efficient and courteous response. My problem was solved quickly. I can'not say enough good about th... See more
Company details
Written by the company
Creative Fabrica offers premium content such as graphics, crafts and fonts.
Contact info
United States
- hi@creativefabrica.com
- www.creativefabrica.com
3.6
Average
6K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged €56.40 after what was presented…
Charged €56.40 after what was presented as a free trial — without clear and explicit consent.
I cancelled immediately and contacted support, but received only generic responses with no real resolution.
This flow is misleading and does not meet basic transparency standards for subscriptions.
If this is not resolved quickly, I will escalate the case further (bank dispute already initiated) and update this review with full details and evidence.
I expect a prompt refund.
For reference:
-Transaction ID: O8G1LUVB0003
- Order id: Plan - Studio AI
– Charge date: April 19, 2026
– Amount: €56.40
– Payment descriptor: “Creative Fabrica”
– I attempted to cancel immediately after the charge, but the cancellation process is unclear or not easily accessible
– Support was contacted on the same day
I can provide screenshots if needed.
Update: The issue has been resolved and a refund has been issued after contacting support. Thank you for handling the situation.
April 19, 2026
Unprompted review
Reply from Creative Fabrica
Hi Kamuran,
Thank you for reaching out and allowing us the chance to make this right for you.
I have looked into your account and noticed that one of my colleagues was able to assist you just recently. Please do keep an eye on your inbox for that update, as it should contain the resolution you are looking for.
Regarding the charge, I’d like to clarify that subscription charges during the 30-day trial period occur only if the free trial usage limits have been exceeded or if an optional upgrade offer was selected during the trial. We have provided the full details specific to your case via email, which I hope clears everything up.
As always, we warmly welcome you to get back in touch if there is anything else pending or if you have any further questions. We are here to help.
Kind regards,
Anna.
BEWARE SCAM
BEWARE SCAM
Auto enrolled into year subscription whilst on a free trial and constantly trying to take £56.40 from my account. Lucky it was a top up card and not enough money in the account for them to take the money out. Emailed and deleted account but they continue to try to take the money out. Don’t be fooled into a free trial or give bank details!!
April 20, 2026
Unprompted review
Reply from Creative Fabrica
Hi Steven,
Thank you for sharing your feedback regarding our free trial. I would appreciate the opportunity to help resolve this for you.
I'm pleased to let you know that a member of our support team has taken over your request, so please check your inbox for an update from us.
I also want to personally reassure you that your billing agreement is now terminated, so no further charges will occur. We have provided you with additional details via email, which we hope clarifies everything for you.
If there is anything else we can assist you with, please do not hesitate to get back in touch.
Kind regards,
Anna.
WOOOORST SERVICE
WOOOORST SERVICE. This is one of the worst experiences I’ve had with an online service.
I signed up for what was clearly presented as a free trial. I even received confirmation that my subscription would NOT renew. Despite that, I was still charged and my plan was converted into a paid subscription without my consent.
This is not just bad design this is misleading and unacceptable.
The fact that the payment was triggered by “coin usage” is not something any normal user would expect from a free trial, especially after receiving cancellation confirmation.
Support refuses to take responsibility and hides behind terms instead of fixing the issue.
I have already initiated a chargeback with my bank and will escalate this further.
Be very careful this feels like a subscription trap.
April 16, 2026
Unprompted review
Reply from Creative Fabrica
Hi Ilias,
Thank you for sharing your feedback regarding the free trial, and I'm sorry to hear that it wasn't a positive experience.
I’d like to help clarify how our trial works so you understand why that happened — the Studio AI free trial transitions into a paid subscription in specific situations. This happens either when the coin allowance included in the trial is exceeded, or if the trial is not cancelled within the 30-day trial period.
I understand you submitted a cancellation request, but kindly note that the cancellation request does not prevent the subscription activation if the service has been used beyond the trial limits. In these cases, the subscription will activate based on the usage and terms agreed to during sign-up.
Thank you so much for sharing your thoughts with us. Please feel free to reach out if you have any further questions.
Kind regards,
Anna.
I was trying to clean up an SVG file so…
I was trying to clean up an SVG file so I can cut something out on my cricut. Came across this website and figured I’d give it a shot especially with the free trial. I also reluctantly put my card in and then they tried to charge me immediately after that. Luckily my bank flagged this and I decline the charge immediately and I had to get a new debit card. A month later these people are still trying to charge me so once again I decline the charge and had to get a new card. 0 out 10 recommend this site avoid it. I figured out how to what I need for free.
March 10, 2026
Unprompted review
Reply from Creative Fabrica
Hi Christine,
Thank you for sharing your feedback about our free trial. I’m truly sorry to hear that you don’t recommend our service, that’s certainly not the experience we want for our community.
If you saw a charge attempt at the start of the free trial, it sounds like the system has attempted to transition the trial into a paid subscription. This only happens in two situations: either when the free trial limits (based on usage or time) have been reached, or when an optional promotional upgrade offer is selected. If neither of these occurs, no charge attempts are made during the trial period.
I’m sorry for any inconvenience this may have caused, and I really appreciate you taking the time to share your experience. Please feel free to get back in touch if there’s anything else we can help with.
Kind regards,
Anna.
Misleading
I added my payment detail for the "FREE annual trial" and was then misleaded by a popup option in the middle of the screen which stated "skip the free trial" with extremely tiny fineprint below it saying it will bill me annualy. I find this ridiculous because this is somehow a common experience with other new users as well on reddit and I am suprised this business is still allowed to operate.
April 20, 2026
Unprompted review
Reply from Creative Fabrica
Hi there,
Thank you for sharing your feedback with us, and I’m sorry to hear that the offer wasn’t clear from your experience.
While the promotional message does indicate that by accepting it you would skip the trial period and move directly into a paid subscription, I understand your concerns regarding the clarity of how this was presented. I really appreciate your feedback and will make sure it’s reviewed further.
We understand that misunderstandings can happen, and we have a support team readily available to assist our community members whenever you need our support.
If there’s anything else you’d like to discuss, please don’t hesitate to reach out.
Kind regards,
Anna.
I've made a mistake that I accidentally…
I've made a mistake that I accidentally activated the subscription for a year. I asked for a refund and they were so helpful and quickly solved my problem. Great job keep up the good work!
April 20, 2026
Unprompted review
You Have charged me twice
You Have charged me twice, instead of giving me a REFUND, you took my money back out again.
Your refund of $51.70 USD from Creative Fabrica BV
Your refund is on the way! Available on your card by 15 April 2026.
Now I go and check my account and find that I was charged AGAIN on the 20 April not REIMBURSED.
You need to put 2 Payment of $75.32 = $4.56 for Internation Transaction Fee= $155.20
TODAY PLEASE, I do not have time to wait 5 days to buy my food, what do you think I will eat.
April 20, 2026
Unprompted review
Reply from Creative Fabrica
Hi Karen,
Thank you for getting in touch with us. I really appreciate you providing your details — we were able to locate your request with our support team.
Please kindly check your inbox, as one of our team members has now taken over from Alex and has finalised your request.
I sincerely thank you for your patience throughout this process, and please don’t hesitate to get back in touch if there’s anything else we can assist you with.
Kind regards,
Anna.
Refund was quickly processed
April 18, 2026
Unprompted review
When canceling it is a positive experience!
When it came to canceling I had excellent service by one of their team members.
George’s response was immediately and helped me resolve my issue.
April 19, 2026
Unprompted review
These guys tried to charge me 9 times…
These guys tried to charge me 9 times without my consent after starting a free trial. Do not sign up with them, they are a scam company
April 16, 2026
Unprompted review
Reply from Creative Fabrica
Hi Giovanny,
Thank you for getting in touch with us. I’m really sorry to hear about your concerns, and I want to reassure you that we’d love the opportunity to look into this and help you further.
We’ve requested your contact details via Trustpilot, so if you could please respond to that request, our team will be able to reach out directly and provide the support you need. We’d really appreciate the chance to review what happened and make sure everything is properly addressed for you.
We hope to connect with you soon and get this resolved.
Kind regards,
Anna.
Clicked on try for free and had over £50 stolen from my bank account!
Clicked on try for free, it took me to Paypal, no charge was showing up anywhere on Paypal, so I clicked on the button to proceed thinking I wouldn't be charged and it's more like an authorisation process, I was then charged over £50! and was signed up to have this payment taken out of my bank account once a year! Try for free was an outright lie, I have cancelled the subscription so I wont continue to be charged each year and I have emailed them for an immediate refund, if I'm not refunded I will open a dispute with Paypal and also make it a police matter as you've basically stolen my money. Imagine I say to someone 'Here, have this chocolate bar for free' and then when they take it I immediately snatch money out of their wallet, that is basically what has happened here, it's theft pure and simple.
April 19, 2026
Unprompted review
Reply from Creative Fabrica
Hi Ross,
Thank you for sharing your thoughts with us, and I’m really sorry to hear you didn’t have a positive experience.
I can see that a member of our support team has finalised your request, so please do check your inbox when you have a moment. I really appreciate your patience while this was being looked into, and I genuinely hope we’ve been able to help resolve things for you.
I’d like to kindly note that the free trial is only charged in two situations: either when the free trial usage limits are exceeded, or when an optional promotional offer is accepted, which provides immediate access to the full subscription and its features.
If there’s anything else you need, please don’t hesitate to get back in touch. We’re always happy to help.
Kind regards,
Anna.
I was charged $47 after a $0 free trial…
I was charged $47 after a $0 free trial and an additional $9.99 without clear confirmation while browsing.
I have contacted support and filed a complaint with the Dutch Authority (ACM), but no resolution has been provided.
This is misleading and unacceptable. I expect a full refund.
April 19, 2026
Unprompted review
Reply from Creative Fabrica
Hi Youssef,
Thank you for getting in touch with us, and I’m truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
I’m really glad to see that a member of our support team has since reached out to you with an update — thank you so much for your patience while we picked up your request.
Please do check your inbox when you have a moment, and feel free to get back in touch if there’s anything else we can assist you with.
Kind regards,
Anna.
very dishonest and sneaky…
very dishonest and sneaky operation.....went on their website to view their products and found my paypal account had been charged for the yearly fee of $47.00.
After 10 days, I am still waiting for my refund!
April 7, 2026
Unprompted review
Reply from Creative Fabrica
Hi Suzanne,
Thank you for sharing your thoughts with me. I’m sorry to hear about your experience and understand your concern regarding the charge and refund.
Please kindly check your inbox, as all the information needed to locate your pending refund has been shared there. I would recommend following up with PayPal using the details provided, as they will be able to help confirm the status of the refund from their side as well.
Regarding the charge, I'd like to clarify that payments can only be processed when a billing agreement has been created, which requires the account holder to actively add their payment details to authorise the subscription.
Please feel free to get back in touch with us once you’ve spoken with PayPal. We’d be happy to review everything again and make sure this is fully resolved for you.
Kind regards,
Anna.
Honestly it’s the customer service-
Honestly it’s the customer service-
The product was not what I personally needed and my time for the free trial lapsed. I wasn’t able to manually cancel my membership. But they were able to help me through email - and honestly that’s worth the 5 stars. I hope someone else finds the value in the product , but the service is A1.
April 19, 2026
Unprompted review
The best customer service I have had in…
The best customer service I have had in a long time. Every company would benefit by taking a lesson from Creative Fabrica.
April 19, 2026
Unprompted review
A Masterclass in Deceptive Dark Patterns
I am beyond frustrated with my experience with Creative Fabrica. What presents itself as a helpful resource for creators is actually a platform built on deception and predatory business practices.
They deducted money from my account without any clear warning or explicit consent. I signed up for what I thought was a straightforward deal, only to find they had triggered a recurring subscription buried deep in fine print.
The website is a minefield of "dark patterns." They make it incredibly easy to start a subscription but intentionally difficult to cancel it. The user interface is designed to confuse you, hiding the cancellation options behind layers of menus while highlighting buttons that keep the charges coming.
This isn't just "aggressive marketing"—it’s outright deception. They lure you in with "free" offers or low-cost trials, then automatically switch you to high-priced tiers without a single notification email before the charge hits your bank.
Any company that relies on "trapping" users into paying rather than providing value they actually want to buy is running a scam. I feel completely cheated.
Save your money and your sanity. Do not give your credit card information to this site unless you want to spend hours fighting for a refund that they likely won’t give you. Avoid at all costs.
April 12, 2026
Unprompted review
Reply from Creative Fabrica
Hi Arif,
Thank you for sharing your thoughts with me.
Kindly note that our free trial can renew in two ways: either when the free trial usage limits are exceeded, or when the trial is transitioned into a paid subscription through one of our optional promotional offers.
I’d like to reassure you that any payments are in line with our subscription agreement, and I can see that my colleague has shared this with you to clarify exactly why a charge occurred in this case.
We always aim to find a fair resolution for our users, and you’re very welcome to get back in touch with us if you have any follow-up questions.
Kind regards,
Anna.
No button or option to cancel…
No button or option to cancel subscription. I contacted support last year requesting a subscription cancellation since I can't do it on the portal, to be charged yet again this year without my consent. Terrible UI, predatory behavior that relies on making it impossible for customers to manage their subscriptions, bad customer service. Do NOT use.
April 19, 2026
Unprompted review
Reply from Creative Fabrica
Hi Sara,
Thank you for getting in touch with us. I really appreciate you taking the time to share your feedback, and I’m sorry to hear about your experience.
I’ve reviewed your request, and I’m glad to see that you’ve now been introduced to our self-service cancellation and refund option within your account. I can also see that someone from our support team has reached out again to confirm everything has been successfully processed for you.
Please know that if you ever find the cancellation steps difficult to follow, we do have a step-by-step guide available, and you’re always welcome to contact us directly — we’ll be happy to take care of it for you. You should never feel unable to manage your subscription, and we certainly wouldn’t want any of our users to feel that way.
If there’s anything else you need, please don’t hesitate to get back in touch. We’re always here to help and would welcome any further questions you may have.
Kind regards,
Anna.
Excellent service from start to finish
Excellent service from start to finish. The team was attentive, efficient, and exceeded my expectations.
April 19, 2026
Unprompted review
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