Creativesupport Reviews 

I got a letter today from creative support the woman's name is Grace Ennis manager and I'm going to put some of it the company that deals with people with mental illnesses between you and me please don't trust them they threatened me with seven day notice how to end my support because I will not do what they say for someone with mental illness they are putting my life at a big response and I do not like them attitude if anyone reads this be careful about using them they're not the company they used to be if I could give him zero stars I would they should not go around someone with mental illnesses thank you to everyone who reads this be careful

I worked for creative support for around three years. Honestly the best experience, I have had was working with the service users we supported amazing individuals. However work place environment is toxic and favouritism occurs regularly. I had one staff member try to fight me, bully me by making comments in front of service users and staff and he even admitted this was due to jealously. He even intimidated me for reporting a matter right outside the office saying his goal was for me to be gone, This was due to him making a comment regarding myself to appear racist as I was getting on well with another member who came from another country. Other members of staff had same issue with this individual and he even didn't turn up to a shift due to being intoxicated. The member of staff had various issues with substances and should not have been allowed near vulnerable people. Various complaints from staff and service users were brushed under the carpet and ignored. HR were as much use as a chocolate fire guard. The individual also would turn up at service users home who he was not assigned and followed an service user home drunk and acting in an intimating manner whilst bad mouthing myself. All issues were reported and management did nothing to address his behaviour and would play it off or try and reverse it to yourself. In the end I was beaten down and did take time off sick to recover, They moved me services even though it said on my record that I don't do personal care to a service that does...constructive dismiss oh well. His behaviours have continued since I left however management do not care.

Honestly some amazing people work there but there are also some of the worst and you will get no support. From aggressive staff to confused management that focus on hiding issues instead of addressing them.

I worked for Creative Support for four months and up to the end of my probation I genuinely thought things were going well. My work standard was great. I had excellent relationships with staff and service users, I had consistently good feedback in weekly supervisions and my communication was strong. Aside from four days off sick my attendance was fine.

At my end of probation meeting I was told I would be transferring to a different service but I wasn’t given a clear outcome. I wasn’t told if I had passed my probation, failed it or if it was being extended. I was left not knowing where I stood. After that I had my planned three non-working days off as normal. Once those were finished I went to start at the new service for my first shift. When I arrived at the new service they didn’t even know I was coming. I was introduced to staff and service users and just got on with the shift as normal. Halfway through that first shift I was told my employment was being terminated. My own manager who was present in the service instead of speaking to me directly sent a manager from the supported living home across the road to carry out the dismissal. The whole situation felt disorganised and badly handled especially after being left without a clear outcome at probation and then dismissed mid shift in a place that hadn’t even been properly informed I was starting there. There was also repeated questioning around my mental health during my time there, despite it never affecting my work or performance and already being discussed openly at interview. Combined with the poor communication and lack of clarity around my probation, it all felt like there was very little care or consistency in how things were handled. Creative Support talks about inclusion acceptance and good communication but my experience did not reflect that.

Bank Payroll is appalling
I’ve been lucky to have met amazing managers that won’t only support with work related issues but also with my personal issues. However bank pay roll service is appalling and they don’t care about how you feel. I’ve been chasing up my training payment for more than a month now. They won’t even respond to the emails they asked me to send and when I ring them one says that and another says that.
This is frustrating and they don’t seem to care

A terrible company in every sense of the word.
The management is unprofessional and unsupportive. the old staff are liars and clicky. Management indulges and allows staff who are their friends to bully new employees and when an incident happens from that, they support and protect the park of bullies and liars they have there, while ending the employment of the real victim. A company where the service manager is friends with the bullies and liars is one to avoid. I wish I could go back in time and never stepped my foot in this terrible company.

Spent almost 2 months waiting to start. Had a ridiculous amount of paperwork to fill out and constant emails only to be told they wouldn’t take me on as they were unable to verify the authenticity of one of my references (gave them 3) wouldn’t allow me to rectify it so just wasted a few months for nothing. But after reading hundreds of very negative reviews I feel I’ve had a lucky escape. Good luck to anyone brave enough to work here.

Awful place to work. No support from management. Favouritism is a big problem.

Worked here for 2 years without issue, until a service user started a bullying campaign against me. Management spent months gaslighting me, stating that the individual was not capable of bullying, despite them stating they were themselves.

After this affected my mental health, causing me to self harm, the manager then decided to just move me without making any attempt to stop the individual.

This, again, affected my mental health and I ended up posting a comment about it online. No mention or creative support, or anyone's name. Creative support then fired me for this. And again made out that I was a terrible person due to being bullied.

Creative support absolutely deskill their service users, and do everything in their power to push the concept that "mental health" is a get out jail free card. To the point they refused to pursue charges against a service user for setting fire to the building, with people inside, fully intending to cause harm. However, they were obsessed with taking action against a staff member for stating the service user was "acting like a little s#£t"

In another service, management were informed of a service user deteriorating and attacking staff, only to be informed by management "that's just service user, just document it". Three weeks later the service user violently assaulted a staff member, and all management did was take action against the staff member for protecting themselves.

Suffice it to say, this company has no care or consideration for their staff, only care about service users when they keep quiet, and only creatively support their own perceived reputation.

No amount of money should make you consider this company as either a member of staff, or a service user. They are utterly barbaric!!

Company culture is very terrible and they are users. I would strongly advise those seeking for a better workplace to look elsewhere. The HR not helpful and welcoming.

Terrible support and the 5 star reviews on here for creative support are fake because as soon as they see a really bad review they post a false good review using a fake account to boost their ratings. So don't trust the 5 star reviews

Some of the Staff don’t listen to you and they are rude and disrespectful and they never on time for anything and they tell you what to do with everything when it’s not there responsibility to do so I live here for about 3/4 year i think and nothing has changed around here and some of the staff lie to you all the time and when something happens they can’t even sorted it out they have to get other people to do it like the police and when you have a concern or complaints they never sorted it out and the meeting are pointless and can’t even do there job properly and don’t even plan to do activities with us and if they do it’s baby stuff like painting or going park and etc BORING

This company must be shaking in their shoes when they see yet another bad review as someone is told to get on here and write a totally untrue, glowing report!

What does it take for somebody official to sit up and actually listen to either a service user or indeed a carer who are whistle blowing on this site! If anyone knows please let me know!

Unapproachable and down right rude people lack of transparency and 'dont bother me attitude' not surprised that current employees write 5* reviews to make the place look good in public this is an old trick, same as the trick with the ruffles. Glad I had a lucky escape!!

Creative support is a great employer. I have been well supported through my career. All issues and concerns are dealt with accordingly. Creative support promotes an open culture and have robust policies and procedures in place to support staff and individuals using the services to ensure they are kept safe and protected from harm. I have worked for creative support in various roles for 15 years. Their person centred approach, values, ethos and support is why I continue working with them. Staff are well trained to ensure they can carry out their roles. The management team, staff and HR make it a great company to work for. I personally couldn't see myself working for a better employer.

I've worked at creative support 5 years in May
I started as part-time due to having young children and two which have additional needs , Creative support have really helped me working hours to help around my children and have been very understanding when needing time off due to childcare issues.
Working for creative I feel I make a difference to the people I support, wanting the best life for them. Creative support you feel like your part a family aswell as a team, Having a child with SLD and ASD I feel if he was ever to go into this supported living I know he'd be extremely well cared for by creative support staff. 😊
my managers really help me to show my true potential and thrive in my career. One of the best companies to work for highly recommend For staff and services users.
Emma C

I find it hard reading some of the reviews on here. In no way would I want to question their experiences. I do feel, however, that review sites can be a way of having a go at someone or some company you have a grudge with. I have been taken aback by some of the reports and feel that they are so at odds with my experience that I need to put my views forward to give some balance.
I am 62 years old and have been in quite a few jobs before I joined the company at Morecambe. I have had my own business and have employed or have been in charge of staff. I started with Creative Support 3 years ago. I found the job difficult at first but felt supported by my line manager and the managers in the office. I have come to love the work and the clients I support as part of a team. From working in most of the houses in our care I have a great deal of respect for how they are run and how well our clients are supported. There will always be problems along the way and some staff may not see eye to eye but overall it is a friendly and happy workplace. Our clients are treat with the upmost respect and fantastic care. Lots of activities and a great working relationship with staff, houses, parents and our managers. If anyone is considering working for the company I would say give it a go and make your own mind up. To those who have put damming reports up on this site I feel really sorry they have not had a good experience and that they can hopefully accept my views as a true record. I have no ulterior motive in writing this, it's merely my opinion.

I am currently living at greatest support Bullet and neglected Harassed All complaints ignored Any respect for service users is zero They only like you if you cannot speak up for yourself Property broken into buy staff My thing's stolen regularly food locks change for a game And to attempt you You're rights as a tenant means nothing to these people Name called Force allegations Often laughter They like to trigger the vulnerable. So they don't have to do anything or to chuck you out There is no safety or security Here They're trying their best to chuck me out bit of not succeeded I have cameras put up on my door And in an around my property to stop the deceit for aggressive hateful hate campaign This is happen to many people here Force fully getting people into debt. No communication with service users care plans are non existent or ignored They keep threatening to take me to court. But they won't because they know they will lose I'm so desperate for them to take me to court Page care time is No next existent Just want you to sit there shut up and put up I suggest anyone that is living here and there. Love ones to put up secret cameras Enough is enough of this hateful bullying disgusting company

Disgusting, disrespectful staff. The ones with the mental health problems work here, mostly women. Let's get this dump shut down. Send them all back to the job centre where they belong.

i would give this terrible company zero if i could i worked for this bullying company for 5 years and was sacked for so called abuse, without any solid evidence only going off 2 staff members with a chip on their lying shoulders. management are terrible take on young kids and promote them to senior positions because nobody in the right mind would would want the pressure for the crap pay, feel so sorry for the service users and their parents who are kept in the dark because you are told not to tell the truth to them please avoid this company

Management unapproachable
Rely upon loads bank and agency staff,
Personal hygiene of staff seriously lacking.
Seen staff put dirty cutlery to be re used as dont know how to wash up.
Fail to correctly adminster meds "not my problem" attitude
Penny pinching managers who dont keep control of staff
Staff deliberatly remove servicd user items without consent.