CreditAssociates Reviews 

22,530
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,535 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and professional staff for providing clear, detailed explanations, which helps make the entire debt relief process much easier and manageable. People deeply appreciate the exceptional customer service, highlighting supportive and kind representatives who patiently answer all questions and significantly reduce financial stress levels. Some reviewers were not happy with communication delays, experiencing noticeable difficulties in reaching their assigned agents for timely follow-up calls. A few consumers also noted unexpected program timelines regarding account settlements and coordination gaps that caused concern during the process.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and extensive... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting clear explanations and professional... See more

User experience

Consumers find user experience to be very satisfying, reporting that staff are helpful and explain everything... See more

Payment

Clients share ambiguous opinions on payment, with many consumers expressing satisfaction over affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two people that made my day the greatest were Stephanie who did the intro part of my phone call and Ryan Williams who handled my credit debt request and questions. He explained everything to me e... See more

Company replied

Rated 5 out of 5 stars

My experience with Credit Associates has truly been life changing. I had over $18,000 in debt across two credit cards, and they helped reduce it to just over $13,000, saving me more than $5,0... See more

Company replied

Rated 5 out of 5 stars

I spoke with Tam, one of your agents and she was very helpful, and very knowledgeable. She explained the program to me and she went to her manager to try and get me a lower rate because she realized... See more

Company replied

Rated 5 out of 5 stars

I was skeptical about calling because with all the scams going on, I don't trust anyone. I have to say that customer service is excellent from the 1st associate to their manager who took over and expl... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(22,530)

2,595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything

Everything , The agent was very helpful she made the process simple. Thanks

July 23, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Macarthur! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Personable ick

Personable

July 27, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Rhonda! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

Christian was very helpful and…

Christian was very helpful and knowledgeable and answered all my questions to my satisfaction.

July 27, 2026
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Reply from CreditAssociates

Thanks for the review, Ruth! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Working with me to get my payments to…

Working with me to get my payments to just 1 a month and the staff was very nice and helpful.

July 27, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Connie! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Debt relief made easy

Nicholas Varela was extremely compassionate and very easy to talk to. He spoke in plain English giving me lots of time to ask questions. He made the plans easy to understand. At the end of the conversation I felt like a burden had been lifted.

July 27, 2026
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Reply from CreditAssociates

Hi, Kdekoski. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Good company

Good company

July 24, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Tim! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The representative I spoke to

The representative I spoke to, was very thorough and took time with me

July 24, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Rosanne! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Informative and professional

Professional

June 13, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Debbie! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars
CreditAssociates logo

Reply from CreditAssociates

Thank you so much for your kind words, David. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nina was very nice and very…

Nina was very nice and very understanding, she helped me a lot

July 23, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Kathleen! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Tam she is Very helpful and easy to…

Tam she is Very helpful and easy to deal with direct to the point and very helpful and professional.

July 24, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Eric! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Answering

Answering, of all questions, the empathy and the niceness of Luke.

July 22, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Cathy. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The gentleman who helped me was so…

The gentleman who helped me was so terrific ! I was very skeptical and he made me so comfortable in an uneasy situation.

July 24, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, S! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Doug Bowen was very patient and kind…

Doug Bowen was very patient and kind working through signing up.

July 26, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Carolyn! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The guy I delt with is what made me…

The guy I delt with is what made me have confidence with my choice to call. He is a great guy, his name is Jerry Jorhadal and he knows his stuff. So far I am very happy with the service.

July 23, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Douglas. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The person I spoke to was extremely…

The person I spoke to was extremely helpful, something you don’t find today in businesses.

July 24, 2026
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Reply from CreditAssociates

Thank you for the amazing feedback, Keven! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

They were honest

They were honest, made me feel comfortable with my decision to choose them

July 23, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, William! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

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