CreditAssociates Reviews 

22,513
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,521 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, polite, and thorough when explaining the entire debt relief program. People truly appreciate the clear guidance, supportive nature, and professional attitude of the representatives, which consistently help reduce personal financial stress and anxiety. Some reviewers were not happy with follow-up communication after the initial setup, noting unexpected difficulties in reaching agents and receiving timely email responses. A few customers also felt uncertain about specific payment details, communication barriers, and extended program timelines negatively affecting their overall accounts and credit scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their exceptional knowledge, kindness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and clear explanations from... See more

Service

Clients share positive opinions on service, highlighting top tier representation and very friendly, helpful... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and efficient... See more

Payment

Users describe ambiguous interactions with payment, showing both satisfaction and anxiety. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steven are amazing helper. Since my husband passed away I'm going every day very harshly, all on me, and I don't have anyone, only dog, first month from my husband passed away i almost not eat, l... See more

Company replied

Rated 5 out of 5 stars

Ryan Lee was absolutely great at explaining everything.I am suffering from carbon monoxide poisoning and am easily confused and he walked me through my current situation and it worked out well on our... See more

Company replied

Rated 5 out of 5 stars

Yes, my name is Hilda ; Jones credit association I am praying and hoping that this company is truly gonna help me speaking with the representative. He sounds sincere and I’m praying to God truly prayi... See more

Company replied

Rated 5 out of 5 stars

I didn't know that my anxiety and helplessness could be relieved in such a short time! Lillianna was so Thorough and kind. I have never felt such a heavy weight being lifted off me. I finally feel tha... See more

Company replied


Company details

  1. Debt Relief Service
  2. Financial Consultant

About CreditAssociates

Written by the company

At CreditAssociates we have a passion for helping people break the cycle of endless debt, and with over 15 years of experience in the industry, we’re pretty good at it! We’ve resolved over 300,000 accounts totaling over $1 Billion in debt for our clients. Not only do we help them get out of debt for less than what they currently owe, our clients are typically debt-free in 24-36 months. Why spend years, even decades being crushed by crippling credit card debt, when you can be on your journey to financial freedom today?


Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(22,513)

2,579 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repsentative was very helpful and…

Repsentative was very helpful and compassionate

August 3, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Camille. Thanks for taking the time to share your positive experience. We truly appreciate it! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

My experience

Alex was friendly and considerate--understood my situation. I look forward to working with him.

August 4, 2026
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Reply from CreditAssociates

Hi, Merrill. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Introduction to a solution

It was nice to talk to someone understanding the difficulties with various situations

August 3, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Gerald. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

So far

So far , my experience has been great takes pressure off

August 3, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Mark. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 3 out of 5 stars

I really liked talking to Nick

I really liked talking to Nick. He does a really good job and he told me to call him anytime. I had questions to answer and that was a good feeling. I just thought it was going to be knocked down more money than it was to me. That was disappointing. The example of $25,000 was knocked down to $12,000 on the paper that was sent and I had $29,000 and it was not knocked down to half and they were all the banks and stuff that you deal with. I feel my payment would have been lower if they knocked it down to half like in the example.

August 3, 2026
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Reply from CreditAssociates

Can you please contact us at 800-477-1607 so we can speak with you about your experience and see how we might be able to make things right? Sincerely, Your Client Success Team

Rated 5 out of 5 stars

DAVID BUSTOS !!!!!!!

DAVID BUSTOS !!!!!!!
IS ABSOLUTELY AWESOME !!!!
HE IS A TRUE PROFESSIONAL IN EVERY WAY !!!
HE DESERVES LOTS OF PRAISE, RECOGNITION FORM HIS FINE WORK, GREAT PERSONALITY, DEMEANOR, COMPASSION, EMPATHY!!! HE'S A SUPERSTAR AND SHOULD BE AWARDED A PAY RAISE AND A NICE YEAR END BONUS !!!
THANKYOU DAVID!!!!!!!!!!!!!!!
RICHARD TALBOTT

August 6, 2026
CreditAssociates logo

Reply from CreditAssociates

Thanks for the review, Richard! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

Customer Service

First of all, I got someone that could speak English, second of all she had been through some of the issues I have had with debt. Very friendly and helpful all the way.

August 6, 2026
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Reply from CreditAssociates

Hi, Donna. Thank you so much for leaving us a stellar review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nick was good about explaining…

Nick was good about explaining everything I need to know and answerd all of my questions.

August 6, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Charles! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 4 out of 5 stars

Thank you for the help!

It was explained well, answering all questions, documents went through and was noted. #'s and people to speak to with current and future questions and concerns. Hopefully on the way to being debt free at a manageable rate and amount!

July 22, 2026
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Reply from CreditAssociates

Thank you so much for your kind words, Benjamin. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Excellent experience

My experience was great.

August 5, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Malik. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nina Franklin was very professional and…

Nina Franklin was very professional and a people person and informative about everything so that I understood what I was getting into an what to expect from company she listen and not over talk enjoy her five stars Nia Franklin ✨️

August 5, 2026
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Reply from CreditAssociates

Thanks for the review, Sabrena! Your feedback is so much appreciated. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Thomas was a very nice person however…

Thomas was a very nice person however the information was not all clear, I was not informed that the program was going to take 3 to 6 moths before settling with my creditors, I found out after I enrolled and that was going to affect my credit tremendously, my gold is to improve my credit score now. I cancelled the enrollment. I do not want to get behind with my creditors in purpose. I got a confirmation email.

August 5, 2026
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Reply from CreditAssociates

We appreciate the stellar review, Julian! Thank you so much. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Spoke with sammy,who was very polite

Spoke with sammy,who was very polite, patient and knowledgeable. He made the experience comfortable and explained everything very well!
Thank you for helping to lower my stress level.

August 5, 2026
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Reply from CreditAssociates

We really appreciate you taking the time to share your positive experience, Brenda! Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Kindness and professionalism

So helpful,so kind and very professional! I feel confident that I can live without constant stress and that I will pay every payment with sincere appreciation for this amazing service!!

August 5, 2026
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Reply from CreditAssociates

We're so thrilled that you had a positive experience, Jan! Thank you so much for sharing. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

The attention to detail and working…

The attention to detail and working with me through the whole process was amazing, thank you Ryan!

August 5, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Shane! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Very good experience

Very good experience

August 4, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you for the amazing feedback, Astley! We work hard at Credit Associates to meet expectations like yours, and we’re happy to hear we hit the mark for you. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Thomas was very nice and helpful and…

Thomas was very nice and helpful and explained everything. I hope that I can work with him on a regular basis.

August 5, 2026
CreditAssociates logo

Reply from CreditAssociates

Thank you so much for your kind words, Jeffrey. We're so happy that you found our services helpful. Sincerely, Your Client Success Team

Rated 5 out of 5 stars

Nice

Exactly has the letter I received in the mail described.

August 4, 2026
CreditAssociates logo

Reply from CreditAssociates

Hi, Kevin. Your feedback is highly appreciated. Thank you for the review! Sincerely, Your Client Success Team

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