Creed Fragrances  Reviews 

448
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful fragrances, noting that the unique scents smell amazing and feel truly luxurious. Many individuals also appreciate the helpful customer support team, who quickly resolve issues and provide a smooth shopping process. Buyers often note the beautiful packaging and pleasant presentation when receiving their purchases. Some reviewers were not happy with delivery delays and parcels failing to arrive on time despite paying extra. Others mentioned concerns regarding product quality, stating that certain colognes have weak projection and do not last long. Additionally, a few people experienced difficulties with damaged packaging upon arrival.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in consumer feedback. While many... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the exceptional care, quick response... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the... See more

Delivery service

Customers consistently note ambiguous experiences with the delivery service, reflecting a wide range of... See more

Service

Reviewers express mixed feelings regarding the service, highlighting a stark division in customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been a CREED connessieur since 2020. The service, product knowledge and personal style of the Madison Avenue, NYC boutique was impeccable. I always enjoyed the unique and intense aromas from Love... See more

Company replied

Rated 5 out of 5 stars

I would like to leave a positive review for Creed and especially thank Tracey and Anastasija for their help and support. I initially had an issue with a discount coupon, as it could only be appli... See more

Company replied

Rated 5 out of 5 stars

Beautiful, quality perfume that makes me feel so good. The staff at Creed are so caring and efficient. I would recommend always opt to pay for express delivery rather than the free Royal Mail opti... See more

Company replied

Rated 5 out of 5 stars

"I had a fantastic experience with Creed UK customer care. Alona was extremely helpful and generous in helping me discover the new Amber Universe collection. It is rare to find such high-quality servi... See more

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3.5

Average

TrustScore 3.5 out of 5

448 reviews

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3.5

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(448)

191 reviews in the last 12 months

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Rated 1 out of 5 stars

FAKE RIP OFF

Creed aventus 100ml. 0 star
Creed body lotion. 0 star
Creed aftershave balm. 0 star
Over £500 spent absolute waste of money. Don't trust this company and here is why with my order I selected the creed aventus sample now one spray of the sample on one hand lasted over 5 hours. On the other hand 5 spray from 100ml bottle only lasted a little over 30 minutes. Don't be fooled by the discounts you will not get your monies worth. In fact I would the strength of the sample on a scale of 1-10 it's ten time stronger anyone saying this is good place to shop for creed have no understanding of the product. SHAME!!
OH REMEMBER NO RETURN AFTER OPENING

May 2, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Conroy,

Thank you for taking the time to share your experience with us.

We are sorry to read about your disappointment with your recent purchase of the Aventus fragrance, please accept our apologies for this.

All our fragrances are produced by our perfumers in small batches and due to the very high proportion of natural oils, each batch is unique to another and varies somewhat in odour from batch to batch.

A perfume that is primarily synthetic will remain totally constant in smell from one batch to the next; whereas a fragrance rich in natural oils will, to a slight degree, alter its personality from one harvest to the next. Indeed, this is often regarded as part of its charm.

If you wish to discuss further regarding your experience, please feel free to contact our Customer Service team at customerservices@creedfragrances.co.uk

Kind regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

Bought a bottle of Queen of Silk…

Bought a bottle of Queen of Silk perfume costing £135. What a waste of money. Doesn't smell like anything special in fact it reminded me of an Avon perfume called Splendoria which I didn't like either. That's the last to I buy perfume going by advertising blurb. In future I will smell a perfume before I fork out money.

June 20, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Anne,

Thank you for taking the time to send us your feedback.

We are sorry to learn that you did not find the Queen of Silk fragrance suitable for you, please accept our apologies for any disappointment caused.

Queen of Silk weaves together sublime Chinese osmanthus, decadent tuberose and ethereal Javanese patchouli, embodying the richness and allure of silk, a symbol of luxury both then and now.

We would also recommend checking our Sample Sets to explore our fragrance collections.

If you wish to discuss further regarding your experience, please feel free to contact our Customer Service team at customerservices@creedfragrances.co.uk

Kind regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

No Sale..!

After reading most of the reviews, I won't be buying from Creed. Too many people trying this product can't be wrong.
At this stage I'll stick to the Guerlain fragrances.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Worth the money if you can afford it

Visited the shop in Covent Garden a few days ago. The lady that helped me was very friendly. I could have probably made it a bit more of an “experience” for myself and tried more fragrances, but I knew what I was going in for, and didn’t want to distract myself and risk spending even more!

As for longevity, I could smell Aventus on myself all day after applying in the morning. I was concerned as my sample really didn’t do anything for me, but I was trying to spare some so I could use it multiple times.

August 4, 2024
Unprompted review
Rated 1 out of 5 stars

No longevity anymore.

Unfortunately, like most of the previous comments, the product is not a patch on what it used to be.
The company was acquired by another and they have to be seen as getting a return on investment.
So now we are left with perfume priced between £200-300 and only lasts about an hour.
No doubt because they have taken an expensive ingredient out ( the one that gives longevity!) to cut costs.
Creed must be aware of this. I took mine back to John Lewis for a refund and explained this to the sales assistant.

January 5, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Andrew,

Thank you for taking the time to send us your feedback.

We are sorry to read about your disappointment with the longevity of your recent bottle of Creed, please accept our apologies for this.

There are methods of prolonging Fragrances and these do vary from person to person. Making sure your skin is well moisturised is imperative, as the scents interact differently with our skin based on the amount of moisture in your skin.

If you wish to discuss further regarding your experience, please feel free to contact our Customer Service team at customerservices@creedfragrances.co.uk

Kind regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

Save your money and don’t bother

Just received a 100ml bottle of Creed Aventis today, will never buy this or any other creed product again, reading some of the replies saying as it’s oils the fragrance can change from crop to crop, not that much it doesn’t smell anything like my last bottle from 7-8 yrs ago and lasts less than an hour and I can’t even smell it on my top, save your money high end prices for bottom of the pile rubbish

July 9, 2024
Unprompted review
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Reply from Creed Fragrances

Hi David,

Thank you for taking the time to send us your feedback.

We are sorry to read about your disappointment with the longevity of your recent bottle of Aventus, please accept our apologies for this.

Like all Creed scents, the Aventus is composed of a very high proportion of natural oils which will vary somewhat in odour from batch to batch. This is due not to any deficiencies in the brand, but is accounted for by different crop yields altering somewhat in odour due to terrain, temperature, level of rainfall etc.; and by the subsequent maturation of these oils during the maceration process.

If you wish to discuss further regarding your experience, please feel free to contact our Customer Service team at customerservices@creedfragrances.co.uk

Kind regards,
Creed Fragrances UK Customer Service Team

Rated 5 out of 5 stars

"CREED is number ONE"

With the help of this precious lady "SHAHRNAZ" we learned the history of the CREED House, she took us in this beautiful story and we came back every time. Sometimes we just tried the new releases but every time we wanted to buy our soul perfumes. I met the other special lady "LISA" later, but she is just as kind, sociable and always well prepared to present us with your offer. We return with great love every time to this JOHN LEWIS BLUEWATER location to purchase our favorite perfumes or to give a gift to a loved one ! We are of a different nationality, but we have never been pushed aside or treated in an inappropriate way by these two ladies who represent you. We love CREED, we love these two special ladies SHAHRNAZ & LISA from JOHN LEWIS BLUEWATER. Great service from "SHAHRNAZ & LISA" at John Lewis Bluewater.
Great fragrances. I have always received excellent service to support these quality products.  I am happy to maintain my loyalty to Creed. Very good and reliable company. I will be back for sure.
"CREED is number ONE".
I was very impressed with this two lady "SHAHRNAZ & LISA" who served me in the John Lewis store. They had great knowledge, excellent customer service skills and very polite. A real credit to Creed concession.
Thank you very much.
Fantastic service.

Love CREED, always HAVE. ❤️

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

My Creed Customer Service Experience

Sent an email as I was expecting a delivery which I had not received. Within a few hours I was asked to confirm details and fill out a form. Once the form was filled I was told the process would start with an investigation into what had happened to my order.

A few days past and I did eventually receive my order, I sent another email to confirm what was in my delivery and again, received more correspondence within a few hours. I am very grateful to have received such attentive customer service from a lady named Tia. She ensured I received my full order, samples included and even gave me a partial refund as a gesture of goodwill which was a pleasant surprise. I’d like to thank Tia once again for going to the lengths she did to uphold the standard of Creed.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

Last less than an hour

I have for many years been a big fan and consumer of Creed Aventus and without any doubts when it comes to the price. However, this has drastically changed after my latest purchase and I am done using these products. I recently purchased a 100ml EdP and let's be honest that was a waste of money. The perfume used to last 12 hours and now it won't even last 1 hour. How can you sell a "high-end" perfume for such a price when it doesn't even last more than 60 minutes? It's an embarrassment. I am never going back to buying Creed products again.

May 23, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Thomas,

Thank you for taking the time to share your feedback.

We are sorry to read about your experience with the recent bottle of Aventus regarding the fragrance longevity, please accept our apologies for any disappointment caused by this.

Like all Creed scents, the Aventus is composed of a very high proportion of natural oils which will vary somewhat in odour from batch to batch. This is due not to any deficiencies in the brand, but is accounted for by different crop yields altering somewhat in odour due to terrain, temperature, level of rainfall etc.; and by the subsequent maturation of these oils during the maceration process.

A perfume that is primarily synthetic will remain totally constant in smell from one batch to the next; whereas a fragrance rich in natural oils will, to a slight degree, alter its personality from one harvest to the next. Indeed, this is often regarded as part of its charm.

If you wish to discuss your experience further, please contact our Customer Service team at customerservices@creedfragrances.co.uk for our team to assist you further.

Regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

I was a fan of creed Aventus until…

I was a fan of creed Aventus until recently as it was watered down immensely and not as long lasting as it was, since bought by the private equity it has gone to the dogs. Even when I complained about it they didn’t want to hear it. I will not be patronising this brand ever again waste of my £295

September 12, 2023
Unprompted review
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Reply from Creed Fragrances

Hi Luqman,

Thank you for taking the time to send us your feedback.

We are sorry to read about your disappointment regarding the Aventus scents from your recent bottle, please accept our apologies for this.

If you wish to discuss further on your experience, please feel free to contact our Customer Service team at customerservices@creedfragrances.co.uk

Regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

If I could give it less than 1 star I…

If I could give it less than 1 star I would.

I ordered an atomiser in January, which had a defect but was invisible due to it being in the bottom of the bottle and looking like an air bubble. My husband lost a whole atomisers worth of creed Aventus due to the atomiser bottle being defective, the replacement was only sent out in May and it arrived wrapped in 2 pieces of bubble wrap. It was smashed to pieces, which is no surprise. The whole issue of the lost fragrance has completely fell on deaf ears.

How does any of this fit the image of a prestigious brand? Well it doesn’t. Absolute farce and terrible customer service.

May 15, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Maria,

We are sorry to read about your recent experience with the faulty travel atomiser.

Please accept our apologies for any inconvenience that this may have caused.

Please get in touch with our Customer Service Team at customerservices@creedfragrances.co.uk so that our team may assist you further and provide you with a resolution.

Regards,
Creed Fragrances UK Customer Service Team

Rated 5 out of 5 stars

Satisfied Regular Customer

I have always received excellent service to support these quality products. Recently there was a small issue due to timing , but it was resolved rapidly in a friendly efficient fashion. I am happy to maintain my loyalty to Creed.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

Creed cancelled my order with no explanation & no apology. Rang customer services a number of times & just received an automated message & call was then terminated. It felt like I had been scammed rather than dealing with a supposedly high end premium product supplier. Avoid.

May 1, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Paul,

Thank you for taking the time to share your feedback.

We are sorry to learn that your order was being cancelled, please accept our apologies for any disappointment this may have caused.

Please note that all online orders placed on our website are submitted to the payment gateway system for a range of appropriate and prudent fraud checks. Occasionally, orders may be declined due to unsuccessful payment, incorrect payment details, etc.

Please contact our Customer Service Team at customerservices@creedfragrances.co.uk for our team to assist you further.

Regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

Absolutely a joke I got the wrong set

Absolutely a joke I got the wrong set, i ordered the female set got the gents one. You can’t speak to an agent only via email. What a joke trying to return it. Has to be collected can’t return via Royal Mail. Won’t buy from them again

May 2, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Diane,

Thank you for taking the time to share your experience with us.

We are sorry to learn that you have received an incorrect sample set, please accept our apologies for any disappointment that this may have caused.

If you wish to discuss further about your experience, please feel free to contact our Customer Service Team at customerservices@creedfragrances.co.uk.

Regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

Terrible customer service

Product is great always has been however customer service is terrible as the other comments also state.

Had an issue with the engraving - not accommodating at all. Really disappointing as it was a wedding gift for my husband.
Not bothered about customers just about £!

April 25, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Rachel,

Thank you for taking the time to send us your feedback.

We are sorry to read about your experience with the personalisation request on our fragrance bottle, please accept our apologies for any disappointment that this may have caused.

Please note that personalisation requests must be within the required word limits for our team to process the engravement.

If there is anything else our team will be able to assist, please do not hesitate to contact our Customer Service Team.

Once again, please accept our apologies for any disappointment caused.

Regards,
Creed Fragrances UK Customer Service Team

Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service I have ever experienced. I have tried to deal with a simple issue for over FOUR MONTHS without any help or even response to my multiple emails. Talking to the chat "care" team is also hopeless as they keep asking the same little questions over and over again without further actions. All want to do is a buy a bottle of perfume as a Christmas gift (lol it's April now) to my spouse and I need help with a broken discount code. Unbelievable!

April 13, 2024
Unprompted review
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Reply from Creed Fragrances

Hi Lotta,

Thank you for taking the time to provide us with your feedback.

We are sorry to read about your experience with the promotional code. Please accept my apologies for any disappointment that this may have caused.

Please contact our Customer Service team via emailing customerservices@creedfragrances.co.uk for our team to assist you further.

Kind regards,
Creed Fragrances UK Customer Service Team

Rated 2 out of 5 stars

I purchased a 100ml bottle from Creed

I purchased a 100ml bottle from Creed. On the fourth time of using it I went to replace the bottle top as any normal person would do. The glass on the neck of the bottle shattered/ broke off. I contacted Creed customer services and they simply said no refund or replacement. They suggested I dropped it. This wasn't the case. They went on about the quality of glass. I can simply say how it is. Poor customer services in my view.

April 2, 2024
Unprompted review

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