CREOATE Reviews 

Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.

Utterly awful experience trying to talk to customer services. Apparently, there's a live chat box on their website, but it was not displaying on my PC. Regardless of whether that's a "me" issue or a "Creoate" issue, there should have been a contact email available if you are unable to have a chat conversation as it doesn't always suit to hang around waiting for responses.

Edit: I feel like I had to submit this review to get a response from Creoate. Someone (Fassal) phoned me to sort out my problem which I really appreciated. What I did not appreciate was not being able to sort the issue myself, like I can do on Faire. There is no way of cancelling a customer order on Creoate without first talking to one of their customer reps. If the chat function is not working for you, like it wasn't for me, there is no email address readily available to contact customer support through.

Fassal contacted me via: hello at creoate dot com

Ease of use is plus for me. A large variety of products to choose between for my store.

Awful experience. Signed up as a Seller and had an account active for almost a year. Was contacted by an 'Account Manager' Fassal Mahmood - trying to get us to sign up to their 'Creoate Club' to 'boost sales'

Agreed to a meeting - to which Fassal didn't bother to turn up too. We waited 20 minutes and didn't even receive an email as to why. Understand this happens but a) we received a reminder 30 minutes before the meeting was due to start and then when we reached out to explain we'd be waiting we were given a generic Tech Issues email - despite being able to respond to emails and join immediately once we raised a concern....so not that big an issue.

The gentleman forgot about the meeting and then didn't have the courage to admit it. Awful Account Management and indicative of the service you'll receive as a business.

WORSE STILL - Whilst the above was inconvenient, we appreciate this happens. HOWEVER, after saying we were no longer interested in the Meeting - our Creoate Account has since been deleted and our items removed from store....

So raise a mild complaint and your account is removed. Fantastic customer service from a growing brand - avoid like the plague.

Hi everyone, please be cautious when purchasing from this site, especially from the seller called Mehiaz LLC. The seller sells all fake products. Recently, I bought La Mer cream and Estee Lauder eye cream, spending nearly £1400, but the delivery came with all the products being fake.
Do not purchase from this company. this is a scam

Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!

As a new start up shop . as its a add on to my business , many suppliers would not entertain us , even with the fact you pay up front they wsnt you to jump thru hoops to use thror service or needed large moq...creoate welcomed us and made it do easy to order . Cant wait to get selling and order again .

I have a brick and mortar store in Maine and was excited by the selection Creoate offered. I placed two orders within a week of each other that totaled over 6k my cost. I was concerned with the lack of reply to simple pre-order questions but went ahead and ordered. I should have trusted my gut

I work on with customers daily so I know how to treat them. I can safely say I have never had such a horrible experience. I am still dealing with it.

The first order took 2 weeks to ship when it was only supposed to have taken 3-5 days. Terrible communication and false info when they did reply. Second order did ship in one week.

Shipped DHL and got stopped in customs because they did not fill out the forms correctly. I submitted my requested info asap and after many live chats and countless emails of them telling me it would be fixed, it did not get fixed. They did not call or email me back once and my shipment got sent back to them. So now I have all of this capital tied up and no end in sight.

I know they have a great selection, but please use Faire. Most of these companies are on there anyway.

I will update this if and when I get this resolved.

**UPDATE - they sent the package back to CREOATE due to them not providing a correct manufacturers address.

I also got an email from CREOATE finally blaming it on tariffs, not their incompetence. Also, they cannot ship it again and too bad for me.

Seriously guys, stay away!

Sunita was helpful, arranged to rebook my parcel as my car had broken down and I could not get to the DHL point. Thank you Sunita very much appreciated.

We’ve been a seller on Creoate for almost 5 - 6 years and, despite boosting our listings, have seen little to no sales. Recently, we were assigned an account manager who suggested we participate in their June 2025 trade show. We agreed and paid the fee, hoping for better visibility and support.

Unfortunately, as soon as we made the payment, all communication from our account manager and Creoate in general - completely stopped. I had to chase repeatedly for updates, and it wasn’t until 2–3 weeks after the trade show ended that I finally received a response. This only happened because I booked a meeting through his Calendly link.

The account manager then said they didn’t have the full trade show data yet and asked to reschedule for the following Monday. I agreed, but come Monday, I discovered the meeting had been cancelled and worse, the account manager no longer worked at Creoate. No one from the company informed us of this change.

Since then, I’ve reached out to the new contact supposedly handling our account, but have yet to receive any response.

The entire experience has been deeply unprofessional, misleading, and incredibly frustrating. It’s hard not to feel scammed, especially after paying for a service and being completely abandoned. Companies like this should not be operating under the guise of supporting small businesses.

Avoid if you value transparency, communication, and integrity.

Absolutely brilliant I’m so happy with the products I’ve ordered and I’ve also referred to a friend who will be ordering too 😁 thank you for the amazing discounts too

I gave this company 5 stars as they were very helpful as I am a new business they answered my query quickly and were very friendly they also keep in touch and ask if there is any help you need so would recommend

What a fantastic place! Fassal was an amazing help and it’s so easy to chat with an expert.
Everything was amazing quality and priced so well.

My problem was sorted

Easy sorted out my issue I had today. Andreea had effectively sorted out my question. Thank you

Great variety of goods,low quantity orders if required for top ups, 60 day payment plan, fast delivery,great customer service.

Creoate make the buying and importing process so easy

Fassal, is brilliant - helpful as always :)