Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Review summary
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Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Fassal was super helpful about some questions we had about our uploading process. Super happy, thanks :)
August 1, 2024
Unprompted review
Reply from CREOATE
Hi Kayleigh,
Thank you for writing us a review about your experience with Fassal. We are happy to hear that he continues to deliver top service answering your questions and resolving your issues.
Have an amazing CREOATE day!
Cheers,
Jamie from CREOATE
C/SERVICE GOOD
ACCEPTED AN ORDER, THEN TOLD ME THEIR SUPPLIER SAID IT WAS OUT OF STOCK.
SHOULDN'T HAVE TAKEN PAYMENT BEFORE DISPATCH.
REFUND OF ALMOST £90 RECEIVED 😊
July 16, 2024
Unprompted review
Reply from CREOATE
Hello Ann,
I’m sorry to hear about the frustration you've experienced on your recent order.
Upon reviewing your order, we can confirm that no refund request was made directly to us and no messages were sent to the vendor using our Messaging system on your dashboard.
To ensure we can assist you more efficiently in the future, please feel free to reach out to us directly via our live chat.
Circling back, we can confirm that your refund for this order has been processed.
The funds should be back in your bank account within 5 to 10 days, depending on your bank.
If you need any further assistance, please don’t hesitate to contact us through our live chat, available Monday to Friday, 9 am - 6 pm GMT.
Thank you for your understanding.
Emily,
CREOATE
Fassal Chat advisor
I spoke to Fassal today . He was extremely helpful and sorted my problem very politely and quickly
July 23, 2024
Unprompted review
Reply from CREOATE
Hello Jane,
Thank you for taking the time to leave a great review. We are so glad to hear that Fassal was able to help you with your query swiftly.
Happy selling.
Jamie,
CREOATE
Great service given by Fassal
Great service given by Fassal. Quickly answered my queries and brilliant advice given. Very much appreciated.
July 19, 2024
Unprompted review
Reply from CREOATE
Hi Sharon,
We're so happy to see your feedback on a great experience all round. It was great to see your customer interaction with Fassal who has resolved your query in a timely manner.
Kind regards
Jamie from CREOATE
Creoate. Great Customer Service
Great Customer Service as well as providing so many great products from companies across the globe. Always difficult choosing products when there is so much choice. Highly recommend Creoate. A big Thank You to Fassal for the great help/support provided via Customer Services.
July 17, 2024
Unprompted review
Reply from CREOATE
Hello Dave,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was very helpful and helped with…
Fassal was very helpful and helped with my request promptly. Very happy with the customer service. Thank you.
July 17, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
The CreOate Rep
The CreOate Rep, Fassal was very knowledgable, responsive and helpful to get my wholesale shop set up correctly. Very happy with the customer service provided.
July 12, 2024
Unprompted review
Reply from CREOATE
Hello Mary,
Thank you so much for the lovely feedback.
Happy selling.
Emily,
CREOATE
Go The Extra Mile!
I was connected with Rachel on the support chat and she was amazing! I always have great experiences with CREOATE support team, they go the extra mile behind the scenes and help out. Which I always appreciate as quite often other companies leave you to your own devices. Thanks Rachel, your a superstar!
July 4, 2024
Unprompted review
Reply from CREOATE
Hello Eve,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Great customer support
I have recently signed up as a buyer and I had a concern about changing my shipping address as we are moving business premises. However, I contacted Creoate via live chat and Rachel couldn't have been more helpful! As a new customer I was really happy with how easy it was get help and have things resolved quickly and simply :)
July 3, 2024
Unprompted review
Reply from CREOATE
Hello Deborah,
Thank you so much for taking the time to review your experience.
Happy selling.
Emily,
CREOATE
Fassal - a great Agent to deal with!
Connecting to an agent was quick. The agent, Fassal was quick to answer and gave the exact information I was hoping for. He was polite in his correspondence and knowledgeable of his job. A credit to Creoate.
July 1, 2024
Unprompted review
Reply from CREOATE
Hello Nicki,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Reached out and spoke with Fassal via…
Reached out and spoke with Fassal via live chat and my query actioned within minutes.
July 1, 2024
Unprompted review
Reply from CREOATE
Hello Jo,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Fassal was quite quick and helpful with…
Fassal was quite quick and helpful with shipping issues. Great support and friendly staff.
June 27, 2024
Unprompted review
Reply from CREOATE
Hello Murali,
Thank you so much for the great feedback.
Happy selling.
Emily,
CREOATE
Fassal was super helpful
Fassal was super helpful! Happy with the customer service that I received today! :)
June 21, 2024
Unprompted review
Reply from CREOATE
Hello Mercedes,
Thank you so much for the wonderful feedback.
Happy selling.
Emily,
CREOATE
Excellent help from Fassal
Excellent help from Fassal. Helped me with my concern no questions asked.
June 19, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for the wonderful feedback.
Happy Selling.
Emily,
CREOATE
Fassal was super helpful
Fassal was super helpful. Efficient and great communication. Thanks
June 18, 2024
Unprompted review
Reply from CREOATE
Hello Rebekka,
Thank you for the great feedback. Glad to hear Fassal was able to help you quickly.
Happy Selling.
Emily,
CREOATE
waste of time
waste of time, placed an order with this credit terms which was approved then they remove it
June 17, 2024
Unprompted review
Reply from CREOATE
Hello Gary,
Sorry to hear you are frustrated with your experience.
This issue has been resolved and your account manager reached out to you yesterday.
Please get in touch if you need anymore help.
Emily,
CREOATE
Great Customer Service
Fassal, the live chat customer service representative, was exceptionally helpful. He's not only knowledgeable about the product but also very patient and thorough in answering all my questions. What impressed me the most was his ability to provide detailed information The communication was clear, concise, and reassuring, which immediately put me at ease. Especially when I had a few questions about the product and delivery options,
May 21, 2024
Unprompted review
Reply from CREOATE
Hello Arleen,
Thank you so much for the great feedback.
Happy to hear Fassal was able to help.
EMILY,
Creoate
Very polite and helpful
Fassal was very helpful today. Helped me solve a problems and all chat comunication was very polite and respectful. Thank you
May 17, 2024
Unprompted review
Reply from CREOATE
Hello Rita,
Thank you for the review of your great experience.
Happy selling.
Emily,
CREOATE
Excellent customer service received by Rachel
Excellent customer service received by Rachel.
Super professional and helpful and was able to amend a problem I had made by mistake extremely swiftly.
I would highly recommend!
May 15, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you so much for the great feedback about your experience with Rachel. Glad to hear she was about to help you super quickly.
Happy Selling.
Emily,
CREOATE
Fassal was very helpful thanks!
May 16, 2024
Unprompted review
Reply from CREOATE
Hello Karen,
Thank you for the feedback.
Glad to hear you had a great experience with Fassal.
Emily,
CREOATE
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