Fassal Mahmood really helped us out with the account set up and everything. He always has made time to set up meetings and get our issue resolved. As a whole, Creoate has made it extremely easy to onb... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sunita helped resolve my problem in a timely and kind manner. She is very professional and willing to put a lot of effort. Thank you Sunita!!
Company replied
Fassal was incredibly helpful and went the extra mile to sort out a problem for me. I was very impressed with the service Fassal provided. This in turn says a lot about Creoate's General Manager.
Company replied
Fassal was great to work with. I had issues with my first order and he took time to go through everything with me. He understood my concerns and was a good listener. Looking forward to doing more b... See more
Company details
About CREOATE
Written by the company
CREOATE is on a mission to make wholesale work for independents. Our community is made of the small, unique and independent businesses that make retail so special.
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Retailers can discover and buy products from independent makers and manufacturers from across Europe, UK and USA.
RISK-FREE WHOLESALE FOR YOUR BUSINESS. With over 200,000+ products, 5,000+ brands and 100+ categories we create the unlimited shopping aisle for you to rock the retail world. We ship to the US, the UK and the EU
Contact info
70 Clifton Street, EC2A 4HB, London, United Kingdom
- hello@creoate.com
- www.creoate.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fassal was most helpful with my enquiry
March 19, 2024
Unprompted review
Reply from CREOATE
Hello Danielle,
Thank you for the wonderful review. Glad to hear the team were about to help with your enquiry.
Happy selling.
Emily,
CREOATE
They reached out to me to help!
They reached out to me!
I had a question on a weekend and opened the chat window but decided I would reach out the next busines day. Before I could even do that, they reached out to me asking if they could help! Falsely in customer service answered my question quickly and easily.
March 18, 2024
Unprompted review
Reply from CREOATE
Hello Lori,
Thank you for the great feedback.
Happy selling.
Emily,
CREOATE
Fassal at Creote was an amazing help.
Fassal at Creote was an amazing support when I contacted them with a complicated query. Fassal not only sorted out the issue but explained everything along the way too always making sure I was kept in the loop and up-to date with the status and explained what I needed to do next. Thank you Fassal for your excellent customer service.
March 11, 2024
Unprompted review
Reply from CREOATE
Hello Natalie,
Thank you for the great feedback on the support you received from Fassal on our Live Chat.
Happy Selling!
Emily,
CREOATE
Rachel was very helpful!
Rachel was very helpful with getting our products uploaded and our store up and running!
March 7, 2024
Unprompted review
Reply from CREOATE
Hello Laith,
Thank you for your great feedback. So glad to hear the onboarding experience was smooth.
Happy Selling.
Emily,
CREOATE
Great assistance from Fassal at Creoate…
Great assistance from Fassal at Creoate today. Prompt and professional.
March 7, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for the feedback. So glad to hear the support from our LIVE CHAT was a great experience.
Happy selling.
Emily,
CREOATE
Fassal was such a help
Fassal was such a help! We had a little issue with shipping labels but within minutes it was all resolved! Excellent customer service
March 6, 2024
Unprompted review
Reply from CREOATE
Hello Jess,
Thank you so much for the excellent feedback.
Happy to hear Fassal was about to help resolve your issue so quickly.
Happy selling!
Emily,
CREOATE
Fassal helped me get started
Fassal helped me get started, and solved my cart problem super quick
March 5, 2024
Unprompted review
Reply from CREOATE
Hello Kirsty,
So glad to hear your issue was solved super quickly with the support of Fassal.
Happy selling!
Emily,
CREOATE
First experience of Creoate online…
First experience of Creoate online chat. Fassal was friendly, knowledgable and very helpful. Thank you!
March 1, 2024
Unprompted review
Reply from CREOATE
Hello Simon,
Glad to hear your first experience using the LIVE CHAT was successful.
Happy selling!
Emily,
CREOATE
Really Helpful Service
I needed to urgently change my payment method on my account and was having problems doing it. Fassal in customer services was a fantastic help on Livechat and fixed our problem for us. He stayed on the line for over half an hour in order to make sure that all went through properly. Thank you so much for your help!
March 1, 2024
Unprompted review
Reply from CREOATE
Thank you so much for your feedback.
We are happy to hear you have found our LIVE CHAT service helpful.
Happy Selling!
Emily,
CREOATE
Great customer service online and prompt…
Great customer service online and prompt feedback and helpful! James from UNISHE
February 28, 2024
Unprompted review
Reply from CREOATE
Hello James,
Thank you for your feedback. We are glad our team was able to help you with your onboarding.
Happy selling.
Emily,
CREOATE
Fassal helped with my problem today…
Fassal helped with my problem today efficiently and effectively. Very pleased.
February 28, 2024
Unprompted review
Reply from CREOATE
Hello Klara,
Thank you for your review. Glad to hear you had a good experience getting your problem solved quickly.
Happy selling.
Emily,
CREOATE
Helped resolved my converns quickly
Fassal was prompt and polite responses with followmups with solution oriented answers to my queries.
February 27, 2024
Unprompted review
Reply from CREOATE
Hello Reshma,
Thank you for your feedback. Glad to hear Fassal was able to help you with your concern quickly.
Emily,
CREOATE
knowledgeable fast and friendly 5 stars at least.
knowledgeable, fast and friendly, can't expect more. Problem solved.
February 27, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for your 5 star review.
Happy to hear the team were able to solve your problem.
Emily,
CREOATE
Fassal was responsive
Fassal was responsive, knowledgeable, and friendly. He helped me resolve almost all of my issues immediately. I really appreciate his support and attitude during this set up process.
February 26, 2024
Unprompted review
Reply from CREOATE
Hello Michael,
Thank you so much for the wonderful feedback about your recent onboarding experience.
So glad to hear Fassal was able to help you quickly via the live chat.
Happy wholesaling!
Emily,
CREOATE
Customer service was fantastic fast…
Customer service was fantastic fast response with a positive outcome
February 21, 2024
Unprompted review
Reply from CREOATE
Hello Graham,
Thank you for your review. So glad to hear you had a fantastic experience.
Our support team are always here to help.
Happy selling!
Emily,
CREOATE
Fassal was a great help!
February 21, 2024
Unprompted review
Reply from CREOATE
Hello Shadda,
Thank you so much for taking the time to send us your feedback.
So glad to hear Fassal was a great help to you.
Happy selling.
Emily,
CREOATE
Fasshal is helpful as aways.
February 21, 2024
Unprompted review
Reply from CREOATE
Hello,
Thank you for the wonderful feedback on your support from Fassal.
Happy shopping.
Emily,
CREOATE
Fassal was great
Fassal was great, he answered my questions quickly and my issue was solved in just a couple of minutes. Thank you!
February 16, 2024
Unprompted review
Reply from CREOATE
Hello El,
Thank you for the feedback.
Happy to hear your issue was resolved quickly.
Happy selling.
Emily
CREOATE
Customer Refund
Could not find the information i was looking for to make a refund so I had to resort to contacting Creoate support. Fassal resolved my query quickly and efficiently!
February 16, 2024
Unprompted review
Reply from CREOATE
Hello Lynn,
Thank you for the feedback.
Glad to hear our live chat service was fast & effective in resolving your query.
Happy selling.
Emily,
CREOATE
Excellent customer service
Excellent customer service. As with the other reviews, Fassal has delivered again.
February 8, 2024
Unprompted review
Reply from CREOATE
Hello,
Thanks so much for letting us know about your excellent experience.
Cheers,
Emily - CREOATE
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