We received a warn and friendly welcome from Sally. We were impressed with Crest Nicholson at Alton The design layout was excellent, the quality of fixtures and fitting were of high standard. We w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure... See more
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Neutral Been shown to the actual site and look at a build property. The team at sale office been informative about price and future upcoming plots. Crest Nicholson is really popular in Bristol sit... See more
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Westwood park Coventry The sales person was welcoming and very knowledgeable She was able to answer all our questions and nothing was too much trouble for her Great experience
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Company details
Written by the company
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Contact info
500 Dashwood Lang Road Bourne Business Park , KT15 2HJ, Addlestone, Surrey, United Kingdom
- 01932580555
- info@crestnicholson.com
- www.crestnicholson.com
4.0
Great
2K reviews
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Replied to 79% of negative reviews
Typically replies within 48 hours
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Reply from Crest Nicholson
Good afternoon Lorraine, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Hidden costs and time line
Staff, her knowledge and her willingness to let us walk around the house on our own.
May 4, 2026
Reply from Crest Nicholson
Good afternoon Amanda, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Avoid buying any house from Crest…
Avoid buying any house from Crest Nicholson! Poor build quality and customer service! They use Preim and Encore estate management companies to further extort money off residents! Avoid
May 11, 2026
Unprompted review
Location not as expected
Showed what can be done in a small space. Smart, clean with all amenities. Location not exactly West Quay as stated on website as it is the other side of the toll bridge. Parking not secure. Unsure regarding leasehold terms. Otherwise ideal for first time buyer who does not want a garden to maintain. Views not quite as pictured on website.
May 10, 2026
Reply from Crest Nicholson
Good afternoon Helen, thank you for taking the time to share your experience. Your feedback is important to us, we have shared your comments with our team so that we can further enhance our service.
We received a friendly welcome
We received a friendly welcome . And we really appreciate Megsfor the professional way of explaining the areas of the house.
May 2, 2026
Reply from Crest Nicholson
Good morning Mrs Paul, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Megs.
Very beautiful development
Very beautiful development. We felt welcomed and we really love the property. It’s very beautiful ❤️.
The sales executive was very helpful, professional and nice.
May 9, 2026
Reply from Crest Nicholson
Good morning Mrs Oshunrinde, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Aspen Grange
Buying a new home and moving is stressful at the best of times, but Joanne and Lucy at Aspen Grange genuinely made the whole process so much easier. They were always friendly, approachable and happy to help, no matter how many questions we had. Nothing ever felt like too much trouble, and they were brilliant at keeping things moving, including chasing solicitors and mortgage brokers for us when needed.A big thank you as well to everyone at Crest Nicholson who has helped since we moved in — such a professional, helpful and friendly team from start to finish.We’d also like to say a special thank you to Charlotte for the continued support since moving in. The help and support have been greatly appreciated and have made settling into our new home even easier.
Daren & Jo
May 9, 2026
Unprompted review
Reply from Crest Nicholson
Good morning Darren and Jo, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with the team at Aspen Grange. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
Amazing service & standards
The sales team and site building team have gone above and beyond for my home buying experience.
Any issues we have had since moving in has been resolved quickly and with the friendliest service.
Lucy, Joanne, Jack, Sam were all fantastic and I would 100% Aspen Grange to live on as it is a beautiful estate.
February 27, 2026
Unprompted review
Reply from Crest Nicholson
Good morning Gemma, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with the team at Aspen Grange. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
Mandy was extremely professional &…
Mandy was extremely professional & charming
answered all my questions.
April 30, 2026
Reply from Crest Nicholson
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Mandy.
Word of caution
7 years ago we bought a Crest Nicholson property in TGV, Swindon, with the promise that the Estate would be finished & handed over within 5 years. 7 years later, it's far from finished or handed over. Excuse after excuse after excuse which all seem to just be delay tactics. Tactics to delay handover because it's more lucrative to Crest than to complete & handover to residents. 7 years down the line & roads remain untarred. Pavements are untarred. Verges are unfinished, uncut, unmaintained. We pay steep monthly fees to have the public areas maintained & yet verges are in a state ~ chocked with weeds & long grass. Maintenance & construction is still ongoing & evident in several places, with barrier boards littered along roads & public walkways. It's a disgrace & based on our experience, I'd caution anyone against purchasing a new build developed by CN.
May 7, 2026
Unprompted review
I would like to say that the sales…
I would like to say that the sales representative was very lovely and friendly and also professional. Sadly the house was lacking in some areas of the design compared to others we have seen.
May 4, 2026
Reply from Crest Nicholson
Good afternoon Seren, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good afternoon, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Reply from Crest Nicholson
Good afternoon, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
New build
Met with a very pleasant young man Sam .
Very knowledgeable and offered to ask any questions to main office
May 3, 2026
Reply from Crest Nicholson
Good afternoon Jennifer, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sam.
This was an excellent experience
This was an excellent experience. Elyse at Ludlow was extremely knowledgable and was very helpful
May 3, 2026
Reply from Crest Nicholson
Good afternoon Colette, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Elyse at Ludlow Green.
Don’t be fooled by the sales reviews
Don’t be fooled by all of these positive reviews about the sales process. Once you’re through that and moved in, the lack of care is shocking. Tadpole Garden Village is an absolute state and not finished more than 10 years after they started. Disgraceful company that should not be allowed further development!
Lived in our house 9 years and they couldn’t care less about the surrounding development that they promised us in the sales process.
I would never purchase a home from Crest Nicholson again.
May 3, 2026
Unprompted review
Felt very welcome when we walk through…
Felt very welcome when we walk through the door, the staff where very friendly and helpful with the stuff we asked also helped us with new ways to buy a house
May 2, 2026
Reply from Crest Nicholson
Good afternoon Luke, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Very professional friendly and…
Very professional friendly and welcoming. Given lots of information.
May 2, 2026
Reply from Crest Nicholson
Good afternoon Colette, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
Brilliant staff and a beautiful development
We went to Ludlow Green to see the houses just to assess our options as first time buyers, and we completely fell in love with the development. Elyse was phenomenal and so knowledgeable. She answered all our questions and more, she was honest and it didn’t feel like she was just trying to push us to buy the first house we see (as we know can happen sometimes). Thanks to Elyse and to the amazing work on the development, we are going to be buying a house in the next phase of the development.
May 1, 2026
Reply from Crest Nicholson
Good afternoon Alice, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Elyse at Ludlow Green, she will be delighted to hear your comments. Thank you for choosing Crest Nicholson.
Crest Nicholson
Charlotte was very friendly and helpful
She explained all the details very nicely
April 23, 2026
Reply from Crest Nicholson
Good morning Mizra, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Charlotte.
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